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JANNY J WOJDYLAK 5276 Bianca Dr. Grand Blanc, MI 48439 (810)606-8248 jw36fda0@westpost.

net CAREER SUMMARY An Information Technology Business Analyst professional with twelve solid years experience in a consulting environment. Able to gather and translate business r equirements into IT deliverables. Highly collaborative team member with excellen t verbal and written communication skills combined with interpersonal and confli ct resolution skills. I also have excellent organizational, time management, pl anning, and prioritization skills. I am an individual who displays ethics, integ rity, and character. PROFESSIONAL EDUCATION May 1993 - Bachelor of Science in Business Ferris State University, Big Rapids, MI PROFESSIONAL EXPERIENCE Business Analyst/ RTS Administrator / Voice Coordinator HP formerly EDS - Delphi October 2003 - August 2009 Pontiac & Troy, MI Supported over 6,000 users for Delphi with Request Tracking System for their Ene rgy and Chassis, Delphi A & Thermal and Interior divisions as well as Voice Coor dinator for 7 plants in Dayton and Sandusky. Provide second and third level support to Delphi users of their applications rel ated to the processes or related areas within RTS, eRequest & Voice data. Promote quality and process improvement by improving timeliness of delivery Provide analytical support on operational and business initiatives. Interacted with customers to analyze and define business systems. Handle all high level escalation tickets for Delphi's RTS system. Involved in user acceptance testing for eRequest for Delphi. Coordinated and participated in implementations. Provided user training to all Delphi clients on how to submit tickets for their requests. Consistently met high service standards. Information Associate/Implementation Specialist EDS-DOW October 2001 - October 2003 Midland, MI This position was supporting and implementing software on DOW employees IBM lapt ops. Providing the end users with client to site VPN connectivity to DOW. Created test cases to check the functionality of the application. Evaluated new features and functionality available in upcoming releases. Participated in implementation upgrades and conversion projects. Investigated and resolved problems on selected software products and standard sy stems. Facilitated user acceptance testing with each version of the VPN and test strate gies with the DOW clients. Information Associate/Pre-Site Assessment Specialist EDS - DOW May 2001 - October 2001 Flint, MI This position was supporting the roll out of Dow's Global Communication Infrastr ucture. Submitted documentation and communicated with Dow contact for Latin America Developed current state analysis to determine initial site requirements. Gathered business requirements for processes on Dow's website. Information Associate/Delphi E&C IS&S SAP Implementation EDS - Delphi July 2000 - May 2001 Flint, MI This position was working directly with the Delphi customer in the role out of t

he SAP R/3 project for 12 different plants. Collected detailed information for implementation of SAP. Worked in Access database over 1300 users. Supported Delphi client, creating reports, scheduling training. Business Service Analyst EDS - GM June 1999 - July 2000 Lake Orion, MI This position was maintaining quality initiatives throughout the Body Shop of th e Lake Orion Plant. Working directly with and for the GM client collecting data . Analyzed data for the number of vehicles built & produced charts to GM Superinte ndent for daily meetings. Error Proofing of all the defects of the vehicles that were built on any given d ay. Business Service Analyst EDS-GM-Saturn March 1997 - June 1999 Troy, MI This position was working in the Automotive Retail Group - supporting Dealership s with programming of the sales forms for delivery of vehicles. Customized EDS software packages for dealerships. Provide first level support, troubleshoot, and maintain production systems to op timize performance, resolve problems, and provide timely follow-up on identified issues. Sales Consultant Saturn of Southfield August 1993 - December 1996 Southfield, MI Consulted with clients on vehicle, processed paper work for delivery of vehicle.