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Re: What is the differance between R/3 AND CRM Answer

R/3 is an integration of different application suits. It has its own architecture and way fo functioning. CRM is all about maintaining the relationship with a customer. It is supposed to enhance the profit of the company or organization since the ultimate goal of any company is profit. Therefore CRM is one step ahead for their goal achievements. SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer (Client) which interfaces with the end user. Second layer is application layer for all business - specific requirements (Program), and third is database which contains all information and records about the system, including transactional and configuration data. SAP R/3 has been developed in its own language called ABAP (Advanced business application programming).
How is CRM and R/3 differ from each other? R/3 is an integration of different application suits. It has its own architecture and way of functioning. CRM is all about maintaining the relationship with a customer. It is supposed to enhance the profit of the company or organization since the ultimate goal of any company is profit. Therefore CRM is one step ahead for their goal achievements. SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer (Client) which interfaces with the end user. Second layer is application layer for all business - specific requirements (Program), and third is database which contains all information and records about the system, including transactional and configuration data. SAP R/3 has been developed in it's own language called ABAP (Advanced business application programming). Different modules of SAP R/3 are - FICO, MM, PP, SD, IS, AM, HRMS, SCM, SEM, WM etc. Where CRM is under a business mySAP Business Suit collection (SRM, CRM, SCM etc)

Lead management Enterprise Lead management software enables an organization to manage. Example: Upside Software.Service and support records . call logs.Shipping and fulfillment dates .Responses to campaigns . .Sales and purchase data . campaign management. Also helps understand and improve conversion rates.Help Desk Software Partner Relationship Management . track and forecast sales leads. Advantages of CRM Using CRM. a business can: .Contact management Contact management software stores. contracts. diCarta. automation of email.Discover new customers .Simplify marketing and sales processes The types of data CRM projects collect . leads of an enterprise.2.Call Center Software .Make call centers more efficient .Contract Management Software Contract Management Software enables an enterprise to create.Account information .Survey Management Software Survey Software automates an enterprise's Electronic Surveys. Accruent Software. . . tracks and manages contacts. eCRM or Web based CRM .Web registration data .Distribution management Software 3. agreements. web site analytics.Cross sell/Up Sell products more effectively .Provide better customer service .Help sales staff close deals faster . Questionnaires and enables understand customer preferences.Increase customer revenues . CRM Software Sales Force Automation . Customer Service . track and manage partnerships. I-Many. Polls.Self Service CRM Self service CRM (eCRM) software Enables web based customer interaction.

Demographic data .BPM? Business Process Management or BPM.BPM not only involves managing business processes within the enterprise but also involves real-time integration of the processes of a company with those of its suppliers. Since these processes tend to evolve over time as the business reacts to market conditions. and finding owners for the processes is difficult.The idea of BPM is to bring processes. is the practice of improving the efficiency and effectiveness of any organization by automating the organization's business processes.Identifying the business processes is relatively easy. Many companies have business processes that are unique to its business model. and customers. BPM used to be also know as Business Process Reengineering (BPR). Since these processes tend to evolve over time as the business reacts to market conditions.BPM involves looking at automation horizontally instead of vertically. people and information together. . .Web sales data What is Business Process Management . . is the practice of improving the efficiency and effectiveness of any organization by automating the organization's business processes.Purchase Orders Human Resource Management . . business partners. Many companies have business processes that are unique to its business model. the BPM solution you choose must be easily adaptable to the new conditions and requirements and continue to be a perfect fit for the company.BPM? Business Process Management or BPM. . organizations must stop focusing exclusively on data and data management. .Expense Reports Travel Requests . Examples of BPM tasks that your organization performs that should be automated include: . and adopt a process-oriented approach that makes no distinction between work done by a human and a computer.Dynamic infrastructure requires separation of flows. Breaking down the barriers between business areas. organizations must stop focusing exclusively on data and data management. the BPM solution you choose must be easily adaptable to the new conditions and requirements and continue to be a perfect fit for the company. . and adopt a process-oriented approach that makes no distinction between work done by a human and a computer. BPM used to be also know as Business Process Reengineering (BPR).Project Management Software Change Management What is Business Process Management ..Business Activity Monitoring (BAM) is essential for measurement of BPM impact. business rules and services. In order to use BPM effectively. In order to use BPM effectively.New Accounts and Credit Authorizations Sales Orders .

BPM involves looking at automation horizontally instead of vertically.Identifying the business processes is relatively easy. Examples of BPM tasks that your organization performs that should be automated include: . Breaking down the barriers between business areas. Define RFC destinations in the system landscape. Maintain Number ranges as mirror images in both systems. Re: How do you integrate R/3 with CRM 1st define a RFC destination between R/3 and CRM then define site and publication. To exchange data between ECC ( R3 ) and CRM systems we need to maintain connectivity for both systems. business partners. and finding owners for the processes is difficult. Please ask your Basis consultant to do the following configuration. .Purchase Orders Human Resource Management . . . Maintain Logical Systems in both systems and link with respective clients. .. people and information together.Dynamic infrastructure requires separation of flows.Expense Reports Travel Requests .The idea of BPM is to bring processes.BPM not only involves managing business processes within the enterprise but also involves real-time integration of the processes of a company with those of its suppliers. .New Accounts and Credit Authorizations Sales Orders . . Mention the RFC.Project Management Software Change Management Re: How do you integrate R/3 with CRM The integration of R/3 and CRM is via RFC interface. and customers.Business Activity Monitoring (BAM) is essential for measurement of BPM impact. and subscription to transfer data between R/3 and CRM. business rules and services. Maintain RFC destinations in both systems pointing to each other system.

. 4) Assign logical system to the client SAP CRM : 1) 2) 3) 4) Define logical system for CRM Define logical system for ECC Assign logical system to client Copy the required data from ECC. Below are the steps for the integration between R 3 & CRM : SAP ECC : 1) Define logical system for ECC (Name) 2) Define logical system for CRM (To establish the cross connection) 3) Identify the data which you wanted to copy to crm.Ex: Maintain same number range in ECC as Internal and in CRM as External or vice versa.