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Mark J. Lucas 1647 Watterson Court, Upper St. Clair, PA 15241 markjlucas@verizon.

net • Work 412-221-0994 ________________________________________ Technical & Sales Management Professional Summary of Qualifications An accomplished Regional Sales Manager with history of consistently achieving ex ceptional results and generating millions of dollars in revenue and profitabilit y. Expert in consultative strategic selling, expanding into new and existing ma rkets, business development, product positioning, solution selling and strategic account planning. Experienced managing both direct and indirect sales forces; cultivating key strategic client relationships and marketing new cutting edge te chnology products to high and mid-level operations, engineering, and marketing m anagers. Exceptional ability to utilize technical knowledge across telecom syst ems and services, software, hardware, and IT industry. Career Highlights

• Generated $17MM in sales and services over the past two years exceeding plan by 15% • Consistent track record of exceeding assigned goals and professional growth • Only Sales Engineer to ever be awarded “Sales Rep of the Year†in 2003. Award pr y given exclusively to Regional Sales Managers. • Developed and taught over (40) POTS Test Assurance Program (PTAP) training cours es. A program that is still a product offering and revenue generator more than 10 years after its inception. Experience Tollgrade Communications, Pittsburgh, PA Regional Sales Manager 2007 to Present Key leadership role contributing expertise in engineering, sales and new busines s development. Successfully managing complex service assurance solutions to Tie r I and Tier II telecommunication companies that provide voice, data, xDSL, Wire less, and VOIP services to their end customers. . • Translate fluctuating market conditions, industry trends, and customer needs int o new opportunities and solutions • Drive engineering activities as a hands-on, motivational engineering leader, per forming both sales and sales engineering responsibilities within respective acco unt base • Define price policy for various markets, ensure timelines and budgets are closel y adhered to • Create additional revenue opportunities through the development of customer-spec ific applications • Qualify and grow account base through lead generation and cold calling approache s • Revise and track accurate product forecasts on a weekly basis using Sales force CRM Director Sales Engineering 1999 to 2007 1996 to Present

Provided sales engineering support for Tollgrade Regional Sales Managers. Super vised design and implementation for complex systems. Scheduled staff, communica ted closely with clients, resolved issues, and deployed required resources and p

ersonnel. Directed systems integration requirements, ensuring products meet req uired needs. • Developed and conducted sales presentations for existing and prospective custome rs • Engineered and managed field trials and 1st office applications from inception t o acceptance • Developed installation documents, job aids and detailed engineering drawings • Provided customer hardware installation and training related to all of the Tollg rade products Director Field Application Engineering 1997 to 1999 Provided engineering, installation, training, and testability support for embedd ed customers. • Managed a team of six Field Application Engineers • Supervised and executed 10-in-10 and 40-in-10 testability initiatives within Ame ritech (AT&T). • These programs produced fully testable central offices in ten weeks that were pr eviously untested • Performed hardware field installations of all Tollgrade products Technical Support Engineer 1996 to 1997

Provided technical and engineering support for Tollgrade’s MCU product line. • Managed the technical support hotline • Resolved customer’s issues in a courteous and timely manner • Developed MS Access database for tracking trouble tickets, lead generation, and trending Teleport Communications Group (AT&T), Pittsburgh, PA Supervisor of Installation and Maintenance • Responsible for the engineering, installation, and maintenance of fiber optic ne tworks for the transmission of SONET and asynchronous Data/Voice services Hekimian Laboratories (Spirent), Rockville, MD 1987 to 1990 Marketing Services Specialist • Responsible for the engineering, installation, and servicing of test access and monitoring systems for DS-1, DDS, and Data/Voice networks Education Penn Technical Institute, Pittsburgh, PA 1987 Associate, Specialized Technology – Electronics Training Seminars Cisco - CCNA Boot Camp, Global Knowledge, Pittsburgh, PA Cisco - ICND Training, Global Knowledge, Potomac, MD, 2007 Strategic Selling, Miller Heiman, Pittsburgh, PA Essential Presentation Skills, Zig Ziglar, Pittsburgh, PA 1998 Essential Presentation Skills, Zig Ziglar, Dallas, TX 2007 1990 to 1996


1997 Extensive Knowledge of the Following Technologies Calix C7, Alcatel-Lucent 7330 ISAM, Adtran TA5000, Tellabs 1000 MSAP, Alcatel-Lu cent Litespan NGDLC, Alcatel-Lucent AnyMedia, Series 5, DISC*S, Zhone AccessNod e, ISC-303, Fulitsu FDLC FACTR, Nortel DMS-100 / 500, Alcatel-Lucent 5ESS, GR-30 3, TR-008, xDSL, TCP/IP, TDM, LAN/WAN Architectures, VOIP, T1, T3, SONET, Teleph ony, Wireless Networking, Microsoft Office, Microsoft Visio Accolades Over the Years - Actual E-mails Received

From: Jurkovec, James D., Jr. Sent: Thursday, June 22, 2006 10:55 PM To: Lucas, Mark J. Cc: Walsh, Gail M.; Cartano, Jefferson; Maloney, David S. Subject: FW: Greetings from Tollgrade - Jim Jurkovec Mark, It looks like Bob Ingram (SVP, FairPoint) is advocating a Tollgrade trial. Due to light Q3 and Q4 forecast, I’d like to move rapidly to get the trial going, and it might begin as early as mid-July. I was thinking about you for this one, but I don’t know where it will be held. Furthermore, you are also handling FDN at around the same time. Dave is working on the Frontier trial; perhaps he can handle Fa irPoint, too. In either circumstance, I’d like to use the same documents and proces ses that we’ve used thus far with Horry plus initiate some of the other ideas you ha d for generating success in field trials. Let’s coordinate schedules.

I’ll put it this way: Whatever you’ve done for Horry is what we should do everywhere. G ene Prince spoke in reverential terms about how you and Howard performed. He re ferred to you as “one of the best†he’s ever had come on-site from a vendor, and Gene h printed copy of your document on how to trial LoopCare. Frank Sarvis commented that he’s received nothing but positive feedback thus far. Thanks for the great wor k with the doc (it looked great!) and the overall professionalism. Way to get a fter it, Mark! From: <> To: <> Sent: Wednesday, May 17, 2000 4:48 PM Subject: FYI Dear Aunt Pat & Uncle Chuck, I have to tell you about a luncheon I attended today. It was for the Pgh.Stock and Bond Assn and the CEO of Tollgrade, Chris Allison, was the speaker. He just happened to sit at my table. I didn't realize he was the CEO when I asked him if he knew Mark. He said "he's one of the best employees we have" and kept prai sing him for his work ethics and contribution to Tollgrade. Not realizing who h e was, I figured he was some employee there who worked "with" Mark. Then when t hey introduced the speaker, ie CEO and he got up, I was shocked. First of all h e so young for a CEO and secondly, it’s unusual that a CEO would praise an employee like that. Especially since he didn't know the other 8 people at our table. Th e people I was with asked me after the luncheon...who was he talking about and I proudly said my cousin. They said he must be a great employee the way Mr. Alli son was talking about him. He took my business card and said he will mention to Mark that we met. I was so impressed by Tollgrade and their performance. Mark is fortunate to work for th

em.of course they feel fortunate that Mark wants to work for them! He mentioned that Mark was in Australia and they have sent him everywhere but Asia. Maybe t hat's next. He also mentioned that Mark's finance must be a very patient person ! Well I just couldn't wait to pass along this compliment. I'm sure you were a lready proud of him but I thought hearing it from the CEO would be the icing on the cake! Hope all is well with you both. Everything is good with Paul and I. Same old st uff! Take care...Gail

From: Wedge, Stephanie Sent: Tuesday, September 21, 2004 11:32 AM To: Lucas, Mark J. Cc: Sucharski, Eric; O'Brien, Joseph G. Subject: Atta-Person fr Talk America Mark, Wanted to tell you that I was talking to Jim Dunaye last evening and he made a p oint to say how much they appreciate having you in the account. Exact quotes: "Helps us out by explaining this stuff so we can understand what all is involved . Very patient and willing to take time to answer our questions." "His folks have enjoyed working with you. (Something about a great personality and sense of humor)". "Always there when we need him, a pleasure to work with". From: Sauder, Jeff L [] Sent: Friday, December 03, 2004 5:39 PM To: Giannetti, Frank Cc: Annatone, Dave Subject: RE: Callback Security logs Frank, You guys are absolutely awesome! I have had nothing but great things t o say about you guys and the way you help us. Mark and you have been doing a tr emendous job in making sure this product operates exactly the way we want it to and you guys have always helped us out when we have questions. I just wanted to say " thank you" for your support and hopefully we continue to keep the close ti es. Once again thanks for all your help! Jeff

From: Peterson, Mark B. Sent: Wednesday, July 03, 2002 8:19 AM To: Lucas, Mark J. Subject: FW: Document on Current and Desired Testing Capabilities Great work, as always, Mark. -----Original Message----From: Peterson, Mark B. Sent: Wednesday, July 03, 2002 8:18 AM To: Allison, Chris L. Subject: FW: Document on Current and Desired Testing Capabilities Good progress at Allegiance. Mark Lucas kicks butt behind the scenes. He was key contributor to the document and, as you can see, Mark Willborn (Netwo rk VP) identifies him as the guy he wants to call. MBP