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CUSTOMER SERVICE/INSIDE SALES ...Consistently exceed corporate goals & increase key account base...

Creative sales and marketing leader with a record of account management and cust omer service success and a penchant for building loyal client relationships. Mo re than 18 years of marketing, sales and communications experience, spent buildi ng teams, making presentations, negotiating contracts, developing strategies, se lling services, growing bottom lines, creating awareness and loving every minute of it. PC literate. CORE STRENGTHS ...Corporate Communications Development * Advertising Project Management... ...Creative & Strategic Planning * Market Research * Customer Insight-based Plan ning... ...Senior-level Account Management * Business Development * Business-to-Business Selling... ...Brand Strategy Development * Community Relations Planning * Marketing Communi cations Planning... EMPLOYMENT HISTORY Midwest Mobility, Schaumburg, IL 09/2007 to 09/2009 Inside Sales * Directed and coordinated activities concerned with the sales organization, inc luding screening and evaluating new customer and compiling months sales comparis ons. * Demonstrated skill in building relationships and customer loyalty in a highly competitive market * Trained and advised sales representative on effective sales presentations, suc cess strategies, and concentrating on customer needs and customer service. Mobility Works, Villa Park, IL 05/2003 to 04/2007 Sales and Service Consultant * Create and initiate innovative adaptations to new and existing sales/marketing relationship approaches, which have served as "blueprints" for continued improv ements in business development * Quickly identify, define and solve client challenges individually and as a tea m * Helped new reps get acclimated to call records, procedures and policies, was a vailable to help my teammates as needed * Conducted needs based consultative sales presentations to decipher client need s and budgets and present transportation solutions creating loyalty, higher sale s closure rates and repeat business. American With Disabilities Consultants, Inc. 08/1993 to 04/2003 Sales Professional * Consistently ensure the most productive and highest quality solutions to custo mer service and sales requirements * Implemented and planned new projects and procedures as a result of continuous review of current operating methods in relation to client/customer objectives. * Conducted on-site evaluations to determine companies' compliance to federal go vernment requirements, as well as individual disabled consumer needs concerning transportation, building modifications, equipment needs, etc NOTE: Additional professional experience includes Sales and Service positions. Details available upon request. EDUCATION / CERTIFICATIONS Arizona State University, Tempe, AZ

Bachelor of Science (BA), Liberal Arts Licensed Notary Republic ~ References Available Upon Request ~