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Victor M. Figueroa 1890 Eastern Parkway, 3F, Brooklyn, New York 11233, (917) 749 -9895, vf55a3a4@westpost.

net PROFESSIONAL SUMMARY Over seven years progressive experience in the fields of retail, customer servic e and data management. Implemented processes for Sarbanes Oxley for contract management and execution. Successful track coordinating international and domestic logistic, query process , database management and administration for leading consumer products, retail o rganizations and utility companies. Coordinated database management systems and determined project scope and limitat ions. Achieved improvement in billing accuracy saving one million dollars to the compa ny. EXPERIENCE HIGHLIGHTS 2007 - 2008 CONSTELLATION NEW ENERGY - Coordinator Transaction Management Maintained records for six thousand accounts daily and updated records as needed . Improved data flow by mapping processes increasing productivity with minimal err ors. Provided sales support for small business, local as well as national accounts. Project management using SIRIUS as benchmark for troubleshoot and problem solvin g. Analyzed EDI records and processed daily, historical, monthly and interval data for billing and pricing. Worked directly with forecasting team and trained in RKD system improving row le vel errors. 2004 - 2007 CONSTELLATION NEW ENERGY - Enrollments Analyst Created contracts for new prospects, renewals, addendums, and provided legal fee dback. Enrolled and dropped accounts according to contract terms and utility schedule. Handled broker contracts, trained and coached sales group as well as new system users. Processed daily reports for Finance, Sales and corporate. Fixed discrepancies according to account, rate class and zone, resulting in easi er account management. Queried all monthly usage send EDI for proper migration into Billing System. 2002 - 2004 STEVE MADDEN - Account Representative/Customer Service Managed business relationships for major accounts and sales representatives for men shoes. Increased sales by two percent providing latest models to buyers and retail stor es. 1998 - 2001 SEAGRAM BEVERAGE COMPANY - Senior Customer Service/Marketing Support Provide Customer Service which included contracts management for domestic and in ternational accounts, order reconciliation. Created data bases in Excel and Access for tracking contracts bottlers and distr ibutors,

1997 - 1998 NESPRESSO INC. - Coffee Specialist - Customer Care Provided support for customers, handled inquiries and orders over phone and inte rnet. Generated purchased orders for best sellers and maintained sales reports. SKILLS: Access queries, Access VBA basics, Microsoft Windows, Outlook, SIRIUS, Building Business and Financial Skills, The use to Time, Electricity 101, Forec asting, Marginal Pricing, Excel, Power Point, Microsoft Word, Business Objects a nd AS/400. Bilingual (English and Spanish) EDUCATION Eugenio Maria De Hostos High School - High School Diploma RELATED TRAINING Customer Service Mindset workshop, Certificate of Completion 2099