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Section 22A of the Aviation Act, 1962 (as

amended by section 5 of the Aviation Laws
Amendment Act, 1996) empowers the
Commissioner for Civil Aviation to issue technical
standards for civil aviation on the matters which
are prescribed by regulation.


Document SA-CATS-FCL 64 contains the

standards, rules, requirements, methods,
specifications, characteristics and procedures
which are applicable in respect of cabin crew

Each reference to a technical standard in this

document, is a reference to the corresponding
regulation in the Civil Aviation Regulations, 1997,
for example, technical standard 64.02.16 refers to
regulation 16 of Subpart 02 of Part 64 of the

The abbreviation “CAR” is used throughout this

document when referring to any regulation.

The abbreviation “TS” refers to any technical



Guidelines and recommendations in support of

any particular technical standard, are contained
in schedules to, and/or notes inserted throughout
the technical standards.



64.01.5 LOGBOOKS
1. Form of logbooks
2. Information to be contained in logbooks
3. Manner in which logbooks are to be maintained


1. Requirements
2. Procedures
3. Designation reference number
4. Submission of reports and test forms
5. Responsibility
6. Monitoring of the system

64.02.2 TRAINING
1. Aim of training course
2. Theoretical knowledge course
3. First aid


1. Examination
2. Retesting after failure

64.02.4 SKILL TEST

1. Procedures


1. Application form
2. Skill test report


1. Form





94/SA-CATS-FCL64/sg (i)

64.01.5 LOGBOOKS

1. Form of logbooks

Logbooks must be maintained in the form

contained in Annexure A.

2. Information to be contained in logbooks

The following information must be recorded in


(1) Full name and address of owner;

(2) summary of previous flying experience,

if any; and

(3) particulars of flights –

(a) date;

(b) type and registration of the

aircraft in which the flight occurs;

(c) operating capacity of holder;

(d) flight time; and

(e) nature of flight.

3. Manner in which logbooks are to be


In order to facilitate the issue of licences, a

cabin crew member must –

(1) clearly indicate instructional flight

times; and

(2) summarise his or her logbook.

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1. Requirements 4. Submission of reports and forms

The Commissioner may designate the holder (1) An examiner must submit a report to
of a Grade I cabin crew instructor rating as an the Commissioner quarterly, on all skill
examiner. tests conducted by the examiner.
These reports must be submitted
2. Procedures regardless of the results of the skill
tests or even if no skill tests were
(1) Any person who desires to be conducted.
designated as an examiner, must apply
in writing to the Commissioner. (2) Competency forms where the test
resulted in a failure must be forwarded
(2) An application for the designation as by the examiner to the Commissioner
an examiner must be accompanied by for record keeping.
proof that the applicant complies with
the conditions, requirements and (3) In the event of a failure, the test form
standards prescribed in this technical must indicate notes on the de-briefing
standard. done and the candidate must initial at
such notes.
(3) The Commissioner may, after due
consideration of the application, (4) Any competency form not duly
designate the applicant as an completed by an examiner may be
examiner. rejected by the Commissioner.

(4) The Commissioner may designate the 5. Stamp

applicant as an examiner for the period
determined by the Commissioner, An examiner must, upon receiving the
which period may not exceed one year, document referred to in CAR 64.01.9(3), have
calculated from the date of designation. a stamp made that reflects the following
(5) The Commissioner may withdraw a
designation if - Example

(a) it becomes evident that the (a) Name of examiner

designated examiner does not (b) Licence number J A Fox
comply with the provisions of (c) Class and category Xxxxxxxx
Designation #
this technical standard; or (d) Designation number 099 or 099(C)
(e) Expiry date 12/97
(b) the withdrawal is necessary in
the interests of aviation safety. 6. Responsibility
(6) The designated examiner must, upon (1) It is the responsibility of the examiner
the withdrawal of the designation by to ensure that the candidate has
the Commissioner, forthwith surrender passed the relevant theoretical
the document referred to in CAR knowledge examination with the CAA
64.01.9(3) to the Commissioner. before commencing the relevant test.

3. Designation reference number (2) It is also the responsibility of the

examiner to ensure that the candidate
(1) A designation number will be allocated to is in possession of a valid cabin crew
an examiner. This number together with licence as is required by the Civil
other relevant information as indicated on Aviation Regulations, 1997.
the document referred to in CAR
64.01.9(3) must be reflected on all the 7. Monitoring of the system
relevant documents signed by the
examiner. The Commissioner may at any time require an
examiner to subject himself or herself for a
(2) The letter (c) will be inserted after a ground or skill test, should it become evident
designation number to indicate that the that such examiner is not maintaining the
examiner is restricted to certain tests within required standard of testing.
a particular organisation, if applicable.

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64.02.2 TRAINING

1. Aim of training course (p) crew member incapacitation

(q) flight deck protocol
The aim of the cabin crew member training (r) fuel dumping
course is to train aspiring cabin crew (s) post flight duties
members to the level of proficiency required (t) oxygen administration
for the issue of a cabin crew member licence.
(4) Emergency procedures
The duration of the course is to be deter-
mined. (a) fire fighting
(b) smoke/fumes in the cabin
The course must be conducted by an aviation (c) rapid decompression and de-
training organisation licenced in terms of Part compression problems
141 of the Regulations. (d) evacuations

The course must comprise: (5) Emergency equipment

(1) A theoretical knowledge course; (a) equipment overview

(2) a practical training course; (6) Aircraft specific subjects

(3) an aviation security course; and (a) physical description

(b) galleys
(4) a first aid course. (c) communication systems
(d) lighting system
2. Theoretical knowledge course (e) water and waste systems
(f) heating and ventilation systems
2.1 Training syllabus (g) oxygen systems
(h) exits
The theoretical knowledge course must (i) unique features
consist of the following subjects:
2.2 Contents of training syllabus
(1) Aviation - general
2.2.1 Aviation - General
(a) regulatory overview
(b) aviation terminology Regulatory overview
(c) theory of flight
(d) physiology of flight (1) Training objective
(e) flight deck observation flight
The cabin crew member will be able to
(2) Responsibilities identify the international and national
aviation regulatory bodies and describe
(a) operator the legislation relating to cabin crew
(b) cabin crew member members.
(c) civil aviation inspector
(2) Regulatory agencies
(3) Safety procedures
(a) Identify international and
(a) crew coordination national aviation regulatory
(b) communication agencies and describe their role
(c) surface contamination especially as it relates to cabin
(d) briefings crew members. Describe how
(e) pre-flight and safety checks cabin crew members are
(f) passenger handling required to comply with
(g) passenger and flight crew international regulations and
seats/restraints penalties for breach of these
(h) cabin baggage regulations e.g. organisation and
(i) electronic devices individual liabilities.
(j) service to passengers on the
ground (b) Identify other regulatory
(k) fuelling with passengers on agencies cabin crew members
board may be in contact with, and
(l) pre-take-off and pre-landing describe their role in aviation,
(m) propeller abnormalities i.e. Customs, Police, Immi-
(n) apron/ramp safety gration, Health, Narcotics and
(o) turbulence Agriculture.

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64.02.2 TRAINING

(c) Describe the regulatory system

in the Republic and how it (xv) carry-on baggage;
functions to draft regulations and
standards, ensure compliance (xvi) aircraft journey log/cabin
and investigate accidents and log book (equivalent)
(xvii) liquor and drugs;
(3) Civil aviation legislation
(xviii) refuelling (including
(a) Identify and describe the fuelling with one engine
legislation governing flight crew running);
in the Republic.
(xix) emergency equipment;
(b) Identify the trends in the industry
i.e. open skies, mergers and (xx) survival equipment;
(xxi) duty time limitations –
(c) Identify historic legislation in flight crew/cabin crew;
cabin safety and describe its
effect on aviation safety i.e. fire (xxii) crew rest – flight
protection and minimum crew. crew/cabin crew;

(d) Identify other sources of (xxiii) designated crew rest

regulatory guidance i.e. areas/policies;
technical directives, policy
letters and compliance (xxiv) cabin crew manual as
requirements. part of operations
(e) Identify and describe the specific
regulations applicable to cabin (xxv) non-smokers legislation;
crew members and cabin safety and
(xxvi) take-off and landing
(i) Seatbelts and related stations.
restraints systems;
Note: Paragraphs (3)(b), (c) and
(ii) life-saving equipment, (d) are recommended
e.g. life rafts, life vests subjects.
and survival kits; Aviation terminology
(iii) oxygen equipment;
(1) Training objective
(iv) first aid kits;
The cabin crew member will be able to
(v) minimum equipment lists; define common industry terms of
reference and be able to use them in
(vi) floor proximity lighting; an appropriate context.

(vii) cabin fire protection; (2) Terminology

(viii) crew stations; (a) Identify and define common

operator terminology including
(ix) infant (i.e. definition of); terms relating to airports, ground
operations and flight operations.
(x) minimum flight crew
requirements; (b) Describe the importance to flight
safety of using correct
(xi) passenger safety brief- terminology.
(3) Terms of reference
(xii) emergency duties;
(a) Identify and describe the 24-
(xiii) passenger safety briefing hour clock and its application in
cards; aviation.

(xiv) surface contamination (b) Describe what is meant by time

training; zones and outline how to

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64.02.2 TRAINING

calculate elapsed time when do not constitute an emergency,

crossing time zones. e.g. flap, landing gear, visible
fluid leaks, etc.
(c) Define what is meant by the
international date line and (3) Aerodynamics of flight
describe its application in
aviation. (a) Identify and describe the four
forces acting on an aircraft in-
(d) Define what is meant by UTC flight.
and its application in aviation.
(b) Identify and describe the three
(e) List and identify the airport axes of an aircraft and describe
location identifiers used by the the aircraft movement around
operator and describe how and each.
why they are used.
(c) Define what is meant by aircraft
(f) Define and describe the attitude.
phonetic alphabet and describe
its importance in aviation-related (d) Describe how lift is achieved
communication. and factors which adversely
affect lift.
(g) Identify the way that airspeed is
measured and describe the (e) Describe how a piston engine,
conversion from knots to turbine engine and a jet engine
kilometres/hour. function (as applicable to the
Note: Paragraphs (3)(b), (c), (d) operator’s operation).
and (g) are recommended
subjects. (f) Describe how and when an
aircraft is pressurized and how Theory of flight
pressurization is maintained (as
applicable to the operator’s
(1) Training objective
The cabin crew member will be able to
(g) Describe the aerodynamic
identify and describe the basic
forces at work when aircraft
components of theory of flight relating
engines fail in flight with specific
to the aircraft environment in which
reference to the operator’s
they will be operating.
(2) General aircraft description
(h) Identify the importance of crew
members to be alert for
(a) Identify the main components of
abnormal aircraft functioning
an aircraft and describe their
and how to recognize and report
function including but not limited
it to flight deck crew members.
(i) Define what is meant by weight
(i) Wing - leading edge,
and balance (centre of gravity),
trailing edge, wing tip,
its effect on aircraft controllability
wing root and winglet;
and factors which affect weight
and balance.
(ii) control systems –
ailerons, flaps, rudder Note: Paragraph (3)(e) is a
and elevator; recommended subject.

(iii) tail – fixed vertical (4) Meteorology

stabilizer, rudder and
elevators; and (a) Describe types of common cloud
formations and their effect on
(iv) miscellaneous – fuselage, weather, i.e. frontal systems and
spoilers, speed brakes, thunderstorms.
undercarriage, main gear,
nose wheel, chocks or
blocks and pins.

(b) Describe the types of wind

(b) Define what is meant by aircraft phenomena and their effect on
operating abnormalities which

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64.02.2 TRAINING

aircraft in flight, i.e. jet stream (d) Describe the circumstances

and wind shear. under which carbon monoxide
poisoning may occur, the signs
(c) Identify the hazards to flight and symptoms, ways to detect it
associated with volcanic and minimize its effects. Include
ash/dust. Describe how to the potential for CO poisoning
recognize it, i.e. smoke or dust from ground heating/air
in the cabin, acrid odour and a conditioning units and ground
bright orange glow in the engine power units.
(3) Effect of altitude
Note: Paragraph (4) is a
recommended subject. (a) Define what is meant by
decompression sickness and
(5) Air traffic control describe the physiological
effects of pressure changes on
(a) Define what is meant by VFR gases in the body. Define ‘safe’
and IFR and identify the most times between scuba-diving and
common restrictions for an flight.
aircraft flying under VFR and
IFR flight plans. (b) Define what is meant by
hypoxia, the hazards associated
(b) Identify what is meant by air with it, signs and symptoms,
traffic control and who is ways to detect it and minimize
responsible for ensuring aircraft its effects.
separation under VFR and
under VFR conditions. (c) Define time of useful
consciousness and factors
(c) Describe how aircraft are affecting it.
controlled on the ground and in
the air with specific reference to (d) Identify persons most
the operator’s operation. susceptible to the effects of
Note: Paragraph (5) is a
recommended subject.
(e) Describe the effects of altitude
on night vision and the impact Physiology of flight
this has on flight safety and
personal safety.
(1) Training objective
Note: Paragraph (3)(e) is a
The cabin crew member will be able to recommended subject.
identify and describe the most common
physiological effects of flight in Flight deck observation flight
pressurized and non-pressurized
aircraft including likely causes, (1) Training objective
recognition and ways to minimize these The cabin crew member will be able to
effects. recognize the duties and expectations
of flight deck crew members as they
(2) General apply to different aircraft on which the
cabin crew member will be operating.
(a) Describe the physiology of
respiration and circulation. (2) General

(b) Identify the body’s requirement (a) Flight crew communication and
for oxygen and the potential for flight crew coordination depend
crew member incapacitation due on each cabin crew member
to lack of oxygen. having an understanding of
each other’s crew duties,
(c) Describe the most common responsibilities, workloads and
physiological effects of altitude expectations for all phases of
and the pressurized cabin, flight. While this knowledge can
including but not limited to be taught in a classroom, a
varicose veins, dehydration, more appropriate forum would
effects of trapped gasses and be in an actual operating
water retention. environment.

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64.02.2 TRAINING

At least one flight deck

observation flight will be (1) Training objective
completed prior to a cabin crew
member becoming qualified The cabin crew member will be able to
(thereafter on an annual basis). describe the roles and responsibilities
The following conditions will of the operator which have been
apply. legislated in the interests of aviation
(b) Cabin crew members will be in
uniform; however, they will be in (2) Operating requirements
addition to the minimum cabin
crew and will not be assigned (a) Describe the operator’s
any normal safety or cabin operating policy as it relates to
service duties. safety and requirement to
maintain this safety emphasis.
(c) Each flight deck observation
flight will begin at the regular (b) Describe the relationship
check-in time for the flight deck between regulatory
crew. Cabin crew members will requirements and the operator’s
observe the normal pre-flight policy and procedures.
pilot duties, i.e. flight planning,
weather briefing, flight deck (c) Describe the operator’s
crew briefing, pre-flight responsibility to conduct
walkaround: operations according to
approved procedures and to
(i) Flight deck workloads ensure that any companies
and safety duties; contracted by the operator also
comply with these procedures.
(ii) flight crew communication
procedures; (d) Identify the requirement to have
an organizational chart with
(iii) flight crew coordination clearly defined reporting
procedures; responsibilities. Clearly outline
the organizational links between
(iv) flight deck layout; pilots (flight operations) and
cabin crew members.
(v) location of emergency
equipment; (e) Identify the requirement for the
operator to provide appropriate
(vi) location and operation of training ensuring cabin crew
flight deck windows; member competency in safety
and emergency duties relating to
(vii) location and operation of the carriage of passengers.
flight deck escape
hatches; (f) Identify the operator’s policy and
procedures for the reporting of
(viii) location of controls and accidents and incidents. Include
operation of pilot and information regarding
observer seats; investigations and follow-up that
may occur.
(ix) location and operation of
flight deck oxygen; and (3) Operations manual

(x) location of emergency (a) Define “operations manual” and

checklists. describe the operator’s
responsibility to develop and
(d) Each cabin crew member will maintain an operations manual
participate in a post-flight de- and for ensuring cabin crew
briefing on the flight deck members are familiar with the
observation flight. portions relating to their duties.

2.2.2 Responsibilities Operator

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64.02.2 TRAINING

(b) Identify the cabin crew manual (i) Competency documents

as part of the operations manual signed by the authorized
and describe contents and the organisation personnel,
requirement to have a manual as designated in the
readily available to each cabin organisation operations
crew member during flight. manual, date of expiry,
specific aircraft types and
(c) Describe the means used by the series on which the cabin
operator to update, revise and crew member is qualified
amend the cabin crew manual, to operate;
and the requirement of the cabin
crew member to maintain an up (ii) a record of revisions is in
to date manual at all times. the FAM, tracking the
amendments received
(d) State the responsibility of the and when they were
operator to ensure that inserted into the FAM;
whenever more than one cabin
crew member is carried, one (iii) all amendments are
cabin crew member is inserted in the
designated as in charge. appropriate section of the
FAM and not in their
(e) Describe the responsibility of the issued format, i.e. stapled
operator to ensure that the or cello-wrapped.
minimum flight crew is carried
and the exceptions to the Note: Paragraph (iii) is a
minimum crew requirement. recommended subject.

(f) Identify the circumstances when (iv) operations manual and

the operator may delegate flight revisions are up to date.
crew duties to persons who are
not flight crew members. (d) Identify the responsibility of
(Authority issued by an cabin crew members to report
operations specification). any on board safety concerns to
the pilot-in-command. Crew members
(e) Identify the requirement to keep
(1) Training objective all documentation relative to
flight duties up to date at all
The cabin crew member will be able to times, e.g. passport and security
describe their legislated roles and pass.
responsibilities relating to their duties
and in the interest of aviation safety. (f) Outline cabin crew member
responsibilities to ensure that all
(2) General equipment is available and in
good working order, and
(a) Describe the responsibility of properly secured when not in
cabin crew members to maintain use.
knowledge of all safety and
emergency procedures relating (g) Identify the responsibility of
to their duties. cabin crew members to report
unserviceable equipment follo-
(b) Identify the requirement for wing established organisation
cabin crew members to perform procedures.
their duties in accordance with
approved procedures. (h) Identify the responsibility for
cabin crew members to
(c) Outline cabin crew member successfully complete required
responsibilities to ensure all training and qualifications.
flight documentation,
publications and manuals are up (i) Define the chain-of-command
to date and readily available on and describe the authority of the
board and that cabin crew pilot-in-command and describe
members are familiar with their their importance relating to flight
contents. Cabin crew members safety.
are required to ensure that:

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64.02.2 TRAINING

(j) Describe the requirement to be (c) Describe the types of inspectors

aware of the duties and that cabin crew may come into
responsibilities of other cabin contact with, e.g. flight deck,
crew members and be prepared cabin safety, dangerous goods
to assume those duties, if or airworthiness.
necessary. (d) Describe the types of
inspections that may be carried
(k) Define the procedure regarding out by CAA inspectors.
attending and participating in
flight crew briefings. (e) Describe the procedure for the
senior cabin crew member to
(l) Define what is meant by “person advise the pilot-in-command
carried for the completion of non whenever an inspector has
safety related duties” who are identified himself or herself as
not qualified cabin crew being on board, and conducting
members. Describe the function an inspection.
they perform when assigned on
a flight, activities they may/may (f) Define the requirements for a
not be assigned, and CAA inspector to provide official
identification to differentiate identification. Describe the
them from other cabin crew forms of identification that may
members. Include as per be presented on the aircraft
operator’s operations manual - whenever a pre-flight or in-flight
inspection is conducted.
(i) cabin crew members on
familiarization or line (g) Identify the circumstances under
orientation lights; and which a CAA inspector should
occupy a flight deck observer
(ii) public relations assign- seat.
ments, e.g. crew from
“partner” operators or (h) CAA regulatory aspects: every
translators, etc. person on board must have a
valid ticket except operating air
(m) Identify the importance of cabin crew.
crew members to be constantly
alert and therefore prepared to Note: Paragraph (2)(g) is a
handle any abnormal/ recommended subject.
emergency situation as it may
occur. 2.2.3 Safety procedures

(n) Identify the responsibility of the Flight crew coordination

cabin crew member to comply
with and enforce regulatory (1) Training objective
The cabin crew member will identify the Civil aviation inspectors components of flight crew coordination
and its importance in operational safety
(1) Training objective achieved.

The cabin crew member will be able to (2) General

describe the roles and responsibilities
of the Civil Aviation Authority and its (a) Describe the importance of
inspectors. common terminology and a
common conceptual framework
(2) General in maintaining flight safety.

(a) Identify the types of regulatory (b) Describe the importance of

control CAA exercises in areas cabin crew members being
of aviation safety. aware of other cabin crew
members duties, responsibilities,
(b) Outline the authority of CAA workloads and expectations.
inspectors to inspect the
operations of operators. (c) Outline the importance of pre-
Describe the actions they may flight briefings to share relevant
take if non-conformances are flight and safety information,
identified. outline expectations and deve-
lop communication channels.

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64.02.2 TRAINING

(3) Flight crew coordination command to assist in decision-

(a) Describe the importance of flight
crew coordination when applying (3) Communication
approved procedures.
(a) Identify the difference between
(b) List the positive effects of flight verbal and non-verbal
crew coordination in enhancing communication and describe the
flight safety. effects of communicating
different messages. Describe
(c) Outline the benefits of flight crew the potential hazards to flight
coordination on working safety if communication is not
environment and morale and the effective.
effects this has on flight safety.
(b) Identify how poor
(d) Define the one crew concept communication has contributed
and list ways this may be to aviation accidents and
achieved. incidents and discuss ways to
minimize these communication
(e) Identify the importance of flight deficiencies.
crew coordination especially in
abnormal and emergency (4) Passenger
(a) List the systems on board for
(f) Identify how poor flight crew passenger announcements, e.g.
coordination has contributed to PA, pre-recorded
aircraft accidents and incidents announcements, etc.
and outline strategies to improve
crew coordination. (b) Describe recommended
passenger address techniques, Communication i.e. how to hold the handset,
volume, feedback in systems,
(1) Training objective etc.

The cabin crew member will be able to (c) Describe when, and by whom
describe and demonstrate the cabin announcements must be
importance and the procedures for made, and the minimum content
effective communication in normal, of each announcement, i.e.
abnormal/non-routine and emergency cabin baggage, pre-departure
situations. safety, after take-off, etc.

(2) General (d) Define the operator’s policy on

route language announcements.
(a) Define communication and list
differences between normal, (e) Identify the importance of
abnormal and emergency listening to all announcements in
communications, and describe the event that the
ways of communicating announcement may contain
effectively in either situation, i.e. emergency signals or
speed, volume, choice of words, information.
enunciation, etc.
(f) Describe the procedures for
(b) Describe the procedures for translating all air crew
normal, abnormal/non-routine announcements.
and emergency communication.
Note: Paragraphs (4)(d) and (f)
(c) Describe the importance of are recommended sub-
effective communication jects.
especially when dealing with
abnormal and emergency Surface contamination
(1) Training objective
(d) Describe the responsibility of
cabin crew members to provide The cabin crew member will be able to
complete and accurate define what is meant by surface
information to the pilot-in- contamination, describe their
responsibilities and identify the

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64.02.2 TRAINING

procedures for reporting suspected Note: Use of video of photo-

surface contamination to the pilot-in- graphic material is recom-
command. mended.

(2) General (c) Identify that icing conditions can

recur on critical surfaces of the
(a) Define surface contamination aircraft if the take-off is
and hazards to flight associated prolonged for any period of time
with surface contamination. after de-icing has occurred.

(b) Define aircraft critical surfaces (d) Describe the possible hazards
for each of the aircraft types in wherever de-icing is taking
the operator’s fleet. place, i.e. inhaling de-icing fluid,
(c) Identify an awareness of the de-icing fluid entering cabin
conditions most likely to produce through open doorways and the
surface contamination. presence of glycol fumes in the
cabin. Identify the procedures to
(d) Give examples of a clean wing deal with these situations.
and visible signs of surface
Note: Paragraph (4) is a recom-
contamination, e.g. frost, ice,
mended subject.
snow, including rain and clear,
etc. Briefings
Note: Paragraphs (2)(b), (c) and
(d) are recommended (1) Training objective
The cabin crew member will be able to
(3) Cabin crew responsibilities identify the different types of briefings
which are required by the operations
(a) Define the responsibilities of manual and the information which must
cabin crew members to report be included in each.
suspected surface contami-
nation, prior to take-off roll, to (2) Cabin crew briefing
the pilot-in-command as soon as
it is discovered. (a) Identify the importance of cabin
crew briefings including enha-
(b) State the requirement for the ncing cabin crew communication
pilot-in-command to investigate and coordination, establishing
reports of suspected surface expectations and clarifying
contamination or to designate procedures.
such duty to another flight crew
member. (Where operationally practi-
cable, the pilots and cabin crew
(c) Describe the advice to pas- members should be encouraged
sengers whenever aircraft de- to combine their briefings.)
icing is taking place and who is
responsible for this (b) Outline when cabin crew
announcement. briefings are required including
normal, abnormal and emer-
Note: Paragraphs (3)(b) and (c) gency situations.
are recommended sub-
jects. (c) Identify the types of cabin crew
briefings, i.e. between pilot-in-
(4) De-icing command cabin crew member
and senior cabin crew member
(a) Describe when the cabin crew or other cabin crew members.
member in charge will be
advised in adverse weather (d) Describe the topics to be
conditions whether or not de- covered in the cabin crew
icing will occur. briefing(s).

(b) Describe the different types of (e) Identify the cabin crew member
equipment used to accomplish responsibility to ask questions if
de-icing, for example, cherry- all the required information has
picker, car wash, rope, etc. not been given in a briefing or if
the information is unclear.

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64.02.2 TRAINING

(f) Identify who is required to attend audio-visual equipment describe

each type of briefing and their the procedures established in
expected level of preparedness case of equipment failure.
and participation.
(h) Identify and describe the briefing
(3) Passenger briefing requirements for passengers
requiring special handling,
(a) Identify the requirement for including who briefs them, when
passenger safety briefings prior the briefing occurs and the diff-
to departure. erent briefing points for each
type of special handling pas-
(b) Identify the content of the man- senger.
datory announcements and
when they must be performed. (i) Describe the organisation proce-
dure and minimum content of
(i) Carry-on baggage; short taxi announcements.

(ii) pre-flight safety annou- Pre-flight and safety checks

(1) Training objective
(iii) after take-off;
The cabin crew member will be able to
(iv) en route turbulence; identify the responsibility for pre-flight
checks, the types of checks to be
(v) pre-landing; carried out and will define what is
meant by the aircraft minimum
(vi) after landing; and equipment list.

(vii) special attention pas- (2) General

sengers – individual pre-
flight briefing. (a) Define the cabin crew respo-
nsibilities for conducting pre-
(c) Identify the requirement to relay flight checks including items
safety related messages to which must be checked, how
passengers, i.e. whenever flight they are checked, who checks
conditions change or abnormal them and when the pre-flight
or emergency situations. checks must be completed

(d) Identify the equipment used in a (If an operator uses a pre-flight

passenger safety briefing. checklist have a copy available
Describe and demonstrate how and demonstrate how to
the safety demonstration will be complete it correctly.)
(b) Identify the importance of pre-
(e) Describe the cabin crew flight checks and the impact on
member responsibility for pas- flight safety.
senger briefings, i.e. who
performs the briefing, where (c) Identify the logbooks which are
each crew member is positioned required on aircraft and
for the demonstration, as appro- unserviceable tags. Identify the
priate to aircraft configuration. procedures for recording
information in them, who is
(f) Identify means for gaining and responsible for making logbook
maintaining passenger attention entries and when these entries
when delivering safety briefings, must be made. Identify the
including eye contact, enthu- types of items which would not
siasm, clear words, synchro- be logged.
nized actions with announce-
ment and with other cabin crew (Have copies of the aircraft
members. cabin log unserviceable tag and
demonstrate how to make
(g) Describe the operator’s proce- entries correctly).
dures for delivering the pas-
senger safety briefing and the
equipment available to accom-
plish this. Where briefings are (d) Define what is meant by the
given using pre-recorded tape or minimum equipment list and

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64.02.2 TRAINING

identify the cabin items which passengers and who is

are included. responsible for making this
(e) Identify types of conditions
which may have airworthiness (e) Identify the procedures for
implications and which should handling special passengers
be brought to the immediate including safety briefings and
attention of the pilot-in- seating restrictions on different
command, i.e. cracked windows, aircraft types.
damaged door seals, excessive
water spills or leaks, obvious (f) Outline the regulatory
structural damage. requirements regarding
passengers who appear to be
(f) Identify the procedures for impaired due to alcohol or
reporting, removing and repair- drugs, and the operator’s
ing all unserviceable items. policies and procedures
regarding alcohol service to Passenger handling passengers. Include cabin crew
responsibilities in serving
(1) Training objective passengers who appear to be
The cabin crew member will be able to
identify the types of passenger which (3) Passenger boarding
may be carried and the general
handling considerations which relate to (a) Define cabin crew member
safety. responsibilities for passenger
supervision while the aircraft is
(2) General on the ground, including
boarding, disembarking and
(a) Identify the requirement for station stops. Include the
passengers to comply with number of cabin crew members
instructions of cabin crew that must be present on the
members. aircraft for the above.

(b) Describe the types of (b) Identify the importance of safety

passengers which may be duties over service duties during
carried including passengers passenger boarding.
who require special handling. Passenger and cabin crew seats/restraints
(c) Describe the procedures for
acceptance and carriage of the (1) Training objective
following and include special
handling considerations, seating The cabin crew member will be able to
and securing the persons and identify the requirements and
the equipment for all phases of established procedures relating to on
the flight: board seating for passengers and
cabin crew members.
(i) Incubators;
(2) Passenger seating
(ii) stretchers;
(a) Outline the requirement for each
(iii) disabled persons; person to have a seat with an
individual safety belt.
(iv) persons travelling with
medical oxygen; (b) Define exit row and describe the
operator’s policy and procedures
(v) child restraint system; regarding exit row seating, and
and who may not occupy seats in
these rows.
(vi) guide and service ani-
mals. (c) Describe the procedures
associated with the relocation of
Note: Paragraphs (i) and passengers in compliance with
(ii) are recom- exit row seating policies.
mended items. (d) Describe where special attention
(d) Identify the operator’s policy for passengers may be seated,
accepting or denying boarding to taking into consideration

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64.02.2 TRAINING

proximity to exits, availability of “sit and fit” to enable quick

supplemental oxygen, ease of access.
evacuation etc.
(e) Describe the procedures to
(e) Identify the passenger seating follow and approved alternate
restriction on aircraft equipped seating in case of an
with upper deck/lower deck unserviceable cabin crew
passenger seating where appli- member seat.
(f) Describe the requirements for
(f) Outline the seating restrictions cabin crew members to be
regarding arm held infants. seated with restraint system
fastened for taxi (except for
(g) Describe the procedures for the safety related duties), take-off,
use of on board skycots, stating landing and turbulence
when these devices may be whenever directed to do so by
used, and restrictions regarding the pilot-in-command.
the occupant of the skycot.
(g) Identify the correct way to sit in
(h) Describe the requirement for a cabin crew member seat
passengers to be seated in their including the preferred position
assigned sets for take-off, of hands, feet, legs and head to
landing and whenever advised ensure maximum protection.
by a cabin crew member.
Describe the required (h) Identify rationale behind wearing
positioning of seats for take-off the seat belt and shoulder
and landing. harness and the hazards of
improper use.
(i) Describe the different types of
seat belts/harnesses found on (i) Identify any placards or signage
passenger seats on aircraft in associated with crew seating
the fleet, and the correct method and describe appropriate usage,
of operation for each including for example “Seat
description of extensions and Unserviceable” and “For Crew
importance of verifying Use Only”.
(j) Identify the signals/verbal
(j) Identify any placards of signage command for cabin crew
associated with passenger members to take their assigned
seating and describe appro- seats and to secure themselves.
priate usage, for example, “Seat State who is responsible for
Unserviceable” or “For Crew these signals.
Use Only”. Carry-on baggage
Note: Paragraph (2)(g) is a
recommended subject. (1) Training objective

(3) Flight crew seating The cabin crew member will be able to
define what is meant by carry-on-
(a) Identify the persons authorized baggage and will describe the
to occupy any of the flight crew procedures for accepting and stowing
seats on board and who has the carry-on baggage and any applicable
authority to make this decision. restrictions.

(b) Identify the persons authorized (2) Passenger carry-on baggage.

to occupy any of the observer
seats in the flight deck. (a) Define carry-on baggage.

(c) Describe the importance of (b) Describe carry-on baggage

ensuring serviceability of cabin regulations and organisation
crew member seats, who is procedures.
responsible to ensure this and
when to check serviceability. (c) Identify the safety implications of
improperly stowed carry-on
(d) Identify the components of a baggage.
pre-flight serviceability check for
a cabin crew member seat, e.g.

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64.02.2 TRAINING

(d) Identify the approved stowage equipment for accomplishing

locations for carry-on baggage, this.
any specific areas of the cabin
where carry-on baggage may (o) Describe the requirement to
not be stowed, e.g. lavatory keep the exit areas clear and
compartment. Identify the free from obstructions, such as
requirement for placarding carry-on baggage.
overhead bins, closets and
drawers and the types of (p) Describe the requirement to
placarding used in the operator’s maintain clear access to
fleet. emergency equipment.

(e) Describe the procedures for (q) Describe safety precautions for
stowing awkward types of carry- cabin crew members when
on baggage, such as - opening overhead bins, and
when handling items of carry-on
(i) strollers; baggage in order to prevent
personal injury.
(ii) musical instruments;
(3) Flight crew carry-on baggage
(iii) canes, crutches, walking
sticks; and (a) Describe the policies and
procedures for stowing flight
(iv) diplomatic mail. crew carry-on baggage in the
passenger cabin including
(f) Describe the procedures for accepting baggage from dead-
accepting carry-on baggage and heading crew.
procedures for non-acceptance.
(b) Identify the cabin crew carry-on
(g) Describe announcement to baggage stowage locations for
passengers regarding carry-on each aircraft type.
baggage, when it is made, who
is responsible for making it and Electronic devices
how often it is made.
(1) Training objective
(h) Identify the cabin crew The cabin crew member will be able to
responsibilities for ensuring that define what is meant by electronic
all carry-on baggage is correctly devices, and describe policies and
stowed when required. procedures for their acceptance and
use on board aircraft.
(i) Outline the operator’s proce-
dures for dealing with carry-on (2) General
baggage that cannot be
correctly stowed. (a) Define ‘electronic devices’.

(j) Identify the importance of cabin (b) Identify the electronic devices
crew consistency in applying most likely to be carried on
these requirements. board aircraft.

(k) Outline the operator’s policies (c) List the potential hazards to
and procedures for the carriage flight safety associated with
of live animals in the passenger these electronic devices.
(d) Describe the organisation
(l) Describe the cabin crew policy/procedures relating to
responsibility for monitoring electronic devices and list
carry-on baggage. exceptions to these regulations.

(m) Identify the effects of carry-on (e) Describe the conditions under
baggage on weight and balance which on board phones provided
(as applicable to the operator’s by the operator are approved for
fleet). use.
(n) Describe the approved proce-
dures for accepting and restrain- (f) Identify the safety concerns
ing seat-loaded baggage and associated with the use of
cargo in the passenger cabin, “walkman” type headsets during
and approved devices/ critical phases of flight,

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64.02.2 TRAINING

abnormal operations, boarding (1) Training objective

and disembarking across an
open ramp. The cabin crew member will be able to
identify the regulatory requirements
(g) Outline the notification to regarding fuelling with passengers on
passengers regarding the use of board and the procedures established
electronic devices on board for this situation.
aircraft and who is responsible
for advising passengers. (2) General

(h) Describe cabin crew respo- (a) Describe fuelling and how
nsibilities for monitoring fuelling may or may not occur,
passengers to ensure that only i.e. overwing refuelling and
acceptable electronic devices refuelling with an engine
are accepted on board and that running.
passengers comply with
conditions of use. (b) List the potential hazards
associated with fuelling aircraft Service to passengers on the ground to occupants and the aircraft.

(1) Training objective (c) Identify the types of fuelling

procedures which require that
The cabin crew member will be able to passengers and flight crew be
identify what is meant by service to off-loaded and why the potential
passengers on the ground, the hazard is greater.
conditions under which this can be
accomplished and the procedures to (d) Describe the procedures and
do so. precautions for fuelling with
passengers on board.
(2) General
(e) Define what is meant by
(a) Describe service to passengers designated evacuation exits
on the ground and the types of during fuelling and associated
service which may be provided procedures.
in normal situations and also in
abnormal situations (delays). (3) Cabin crew responsibilities

(b) Identify when this service is to (a) Identify cabin crew responsibili-
be offered and who is response- ties and communication when
ble for making this decision. fuelling with passengers on
(c) Describe the procedures/restrict-
tions for providing food and (b) Describe the fuel leak or spill
beverage service to passengers procedures and identify the
on the ground. communication and coordination
procedures contained in the
(3) Cabin crew responsibilities operations manual that cabin
crew members are responsible
(a) Identify the need for flight crew for.
communication and coordination
whenever passenger service is (c) Describe the procedures when-
being offered on the ground, i.e. ever fumes are detected in the
cabin crew to let pilot know cabin including flight crew
service is taking place and pilot communication and the decision
to let cabin crew know how to disembark passengers.
much time before taxiing. Pre-take off and pre-landing
(b) State the requirement for the
pilot-in-command to give cabin (1) Training objective
crew adequate notice prior to
taxi so that equipment and The cabin crew member will be able to
supplies may be stowed and identify safety procedures associated
pre-take-off duties can be with take-off and landing and be able to
completed. implement them. Fuelling with passengers on board (2) Cabin preparation

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64.02.2 TRAINING

(a) List the preparations which must

be completed to secure the (b) Define “missed approach” and
cabin prior to taxi, take-off and describe the associated proce-
landing and identify cabin crew dures.
responsibilities to do so.
(c) Define abnormal landing
(b) Describe flight crew communica- situations, e.g. no landing
tion procedures piror to aircraft gear/partial landing gear, burst
movement advising the pilot-in- tyres/deflated tyres.
command that all passengers
are seated. Propeller abnormalities

(c) Describe the procedures in (1) Training objective

place to ensure that the cabin of
the aircraft is secure prior to the The cabin crew member will be able to
commencement of taxi, take-off identify the characteristics of an over-
or landing. speeding and a runaway propeller and
be aware of the procedures associated
(d) Describe the requirements and with these situations.
procedures for stowing
equipment and securing galleys. (2) General

(3) Cabin crew responsibilities (a) Define what is meant by over-

speeding propeller/runaway
(a) Define “critical phases of flight”, propeller, and emergencies that
when this is in effect and may occur as a result.
procedures associated with it.
(b) Describe how to recognize these
(b) Define “sterile flight deck”, and propeller malfunctions and their
associated procedures. effect on flight characteristics.

(c) Identify the potential hazards to (c) Identify the flight crew
flight safety of violating the communication procedures
sterile flight deck rule with non- associated with these propeller
safety related issues. abnormalities.
(d) Identify when cabin crew
members are required to violate (d) Outline the procedures for relo-
the sterile flight deck rule. cating passengers;
Describe safety related
information that should be (e) Identify propeller abnormalities
conveyed and the requirement (propeller functions), e.g. turning
to be clear, concise, specific and or not turning when it should.
timely. Apron/ramp safety
(e) Define “silent-review” and
identify the components, when it (1) Training objective
must be done and who is
required to complete it. The cabin crew member will be able to
identify the components of ramp safety,
(f) Describe take-off or landing the responsibilities for passenger
stations and when they are movement on airport ramps and the
required to be occupied. procedures established to accomplish
such safety.
(g) Identify when cabin crew
members must have their seat (2) Hazards on ramps
belt and shoulder harnesses
fastened at their station/seat. (a) Identify the hazards associated
(h) Describe the signals used by the with airport ramps, for example:
flight deck to advise cabin crew aircraft/ground service traffic,
members that take-off or landing noise and weather and foreign
is imminent. objects.

(4) Abnormal situations (b) Describe the hazards associated

with traffic on the ramp including
(a) Define “rejected take-off”, and aircraft movement, propellers,
describe the associated proce- jet blast/exhaustion vehicles.

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64.02.2 TRAINING

(3) Cabin crew responsibilities crew coordination in conditions

of turbulence and describe
(a) Identify the established communication and coordination
procedures and requirements for procedures.
escorting passengers across
airport ramps. (b) Describe safety advice to
passengers during turbulence.
(b) Describe the coordination
required between cabin crew (c) Outline the cabin crew
members and ground staff to responsibilities to ensure that
ensure passenger safety, i.e. passengers comply with
stairs in place, propellers are requirements and procedures.
secured and ways to achieve it. Crew member incapacitation
(4) Helicopter operations
(1) Training objective
(a) List the ramp safety hazards
associated with helicopter The cabin crew member will be able to
operations. identify the procedures for dealing with
an incapacitated flight crew member.
(b) Describe the correct ways to
approach a helicopter with and (2) General
without the rotor engaged.
(a) Define what is meant by
(c) Identify communication and incapacitated flight crew
coordination procedures member and identify possible
between crew and ground staff causes, i.e. illness, injury, death,
to ensure passengers are physical and mental
escorted to and from the incapacitation, food poisoning.
(b) Identify the impact on flight
(d) Describe when it is safe to safety of an incapacitated pilot
board/disembark passengers or cabin crew member on
and who is responsible for this different aircraft types in the
decision, and how this fleet.
information is conveyed to crew
members. (c) Identify the preferred locations
for relocating incapacitated flight
(e) Describe operational regulations crew members on different
differing from fixed wing aircraft in the operator’s fleet.
(d) Identify how and where to Turbulence secure an incapacitated flight
crew member for landing or
(1) Training objective during periods of in-flight
The cabin crew member will be able to
identify the hazards associated with (e) Identify the flight crew
turbulence and the procedures for communication procedures to
ensuring passenger and cabin crew advise of flight crew member
safety during periods of in-flight incapacitation including flight
turbulence. deck/cabin, in-charge/cabin
crew members.
(2) General
(3) Pilot incapacitation
(a) Describe turbulence and the
classifications of turbulence, i.e. (a) Identify the assistance cabin
light, moderate or severe. crew members will be required
to provide in the flight deck.
(b) List the potential hazards to
aircraft, cabin crew and (b) Describe the procedures for
passengers in turbulence. assisting an incapacitated pilot.

(3) Cabin crew responsibilities (See paragraph for pilot

incapacitation drill).
(a) Identify the importance of flight
crew communication and flight

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64.02.2 TRAINING

(c) Describe and demonstrate the (iv) briefing passengers on

procedures for administering appropriate behaviour in
first aid oxygen to an the flight deck;
incapacitated pilot.
(v) meal service to pilots:
(See paragraph for pilot different meals, ovens
incapacitation drill). and times;

(d) Describe the procedures for (vi) beverages to be passed

removing an incapacitated pilot from the outboard side;
from the flight deck.
(vii) use of tray to pass
(See paragraph for pilot beverages;
incapacitation drill).
(viii) insulate hot drinks; and
(4) Cabin crew member’s incapacitation
(ix) no alcohol to be served to
(a) Identify the flight crew pilots or flight deck
coordination procedure to visitors.
ensure that the safety and
emergency duties of the (d) Identify flight crew communica-
incapacitated cabin crew tion and flight crew coordination
member are assumed and procedures associated with flight
identify the person responsible deck visits.
for this decision. Fuel dumping
(b) Outline the procedures
associated with incapacitated (1) Training objective
cabin crew members (including
procedures for dealing with The cabin crew member will be able to
more than one incapacitated recognize the characteristics asso-
cabin crew member). ciated with fuel dumping and be able to
follow established procedures. Flight deck protocol
(2) General
(1) Training objective
(a) Define fuel dumping.
The cabin crew member will be able to
identify the procedures associated with (b) Describe the conditions under
entry to the flight deck and service to which fuel dumping may occur.
the flight deck crew.
(c) Identify the need for flight crew
(2) General communication during fuel
dumping and the responsibility
(a) Identify the credentials/ organi- of cabin crew members to report
sation policy for flight deck entry any unusual conditions to the
and describe the authority of the pilot-in-command.
pilot-in-command to give
permission for access to the (d) Describe the advice to
flight deck. passengers regarding fuel
dumping and the person
(b) Describe the policies and responsible for this advice.
procedures for locking/unlocking
the flight deck door. Post flight duties
(c) Describe the components of
flight deck protocol, such as - (1) Training objective

(i) coordinating passenger The cabin crew member will be able to

visits with pilot-in-com- identify their post-flight safety related
mand and available oxy- duties.
gen mask;
(2) Documentation
(ii) supervising passengers
in-flight on flight deck; Describe the safety related docu-
mentation which must be completed
(iii) awareness of pilot(s) after each flight and who is responsible
monitoring radio calls; for its completion.

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64.02.2 TRAINING

each circumstance when oxygen

(Experience in completing appropriate is being used.
documentation correctly is recomm-
ended for each trainee). (f) Describe procedures for oxygen
provided by passengers or
(3) Communication operator for continuous use
during flight.
In instances of a cabin crew change,
identify the responsibility of the cabin (g) Describe advice to passengers
crew to brief the new cabin crew and the person responsible for
regarding any unserviceabilities, briefing the passengers.
special passengers, any other safety
related matters pertinent to their flight. 2.2.4 Emergency procedures Oxygen administration Fire fighting

(1) Training objective (1) Training objective

The cabin crew member will be able to The cabin crew member will be able to
identify the importance of oxygen, identify the types of fire, fire detection
when it may be necessary to and fire fighting systems and the
administer oxygen, and identify the established fire-fighting procedures.
procedures for oxygen administration
using the different oxygen sources on (2) General
the operator’s aircraft.
(a) Identify the threat to safety from
(2) General in-flight fires.

(a) Identify the physiological impor- (b) Identify hazards associated with
tance of oxygen. on board fires including toxicity
of fumes, flammability of cabin
(b) List the circumstances when materials, variety of materials to
additional oxygen may be burn.
required, i.e. decompressions or
medical emergencies. (c) Identify the impediments to fire
fighting on board aircraft
(c) Identify when oxygen must be including limited visibility due to
available for passengers and smoke/fumes, fire fighting in
flight crew, and the requirement confined space, difficulty in
to brief passengers on the locating the source of the fire,
availability of oxygen. limited resources to fight the fire
and distance to suitable airport
(d) Describe in general terms the for landing.
types of oxygen available on the
operator’s aircraft including fixed (d) Describe experiences with fire
and portable systems. accidents/incidents. Identify the
safety lessons learned as a
(3) Procedures result.

(a) Describe procedures for use of (e) Describe the legislated

the fixed cabin oxygen system. requirements to fire safety, e.g.
on board smoke detectors, fire
(b) Describe procedures for use of resistant seat cushions, floor
the portable oxygen system. fighting, etc.

(c) Describe procedures associated (f) Define fire chemistry, including

with using the flight deck oxygen the elements which must be
system. present for fire to occur (fuel,
heat, oxygen, chemical
(d) List the precautions whenever reaction).
oxygen is being administered,
i.e. no open flame and monitor (g) List the classes of fire which
supply. may occur on aircraft Class A –
combustible material fires, Class
(e) Describe the flight crew B – grease/spill fires, Class C –
communication procedures in electrical and Class D – fire

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64.02.2 TRAINING

involving metals and the implement appropriate fire

possible sources for these fires. fighting procedures.

(h) Describe the importance of early (c) Define the specific cabin crew
detection and correct responsibilities for fire fighting
recognition. on board:

(i) Identify the characteristics and (i) Fighting fire;

behaviour of fire (e.g. what you
will see, how the fire will (ii) back-up
behave) in different cabin equipment/second
environments, fire propagation. firefighter;

(j) Describe the means of fire (iii) communication; and

smoke detection, e.g. smell,
auditory, visual, touch and (iv) passenger control.
(d) List fire prevention measures
(k) Describe the chemical and cabin crew responsibilities
properties of each type of fire for fire prevention including but
extinguisher, including hazards not limited to -
to occupants and aircraft
systems and how it extinguishes (i) practicing and
fire. maintaining safe work
(l) Describe each piece of fire
fighting equipment on board (ii) enforcing smoking regula-
(including protective breathing tions;
equipment, protective clothing)
and include the following in the (iii) monitoring cabin,
description: lavatories and cargo
(i) purpose;
(iv) maintaining good house-
(ii) stowage, location, keeping practices; aware-
access, retrieval; ness of popped circuit
breaker procedures; and
(iii) serviceability;
(v) prompt investigation of
(iv) operation; fire detection alarms,
unusual odours, heat
(v) duration; build-up, deformation of
aircraft components, etc.
(vi) limitations;
(e) Describe the importance of flight
(vii) conditions of use; and crew coordination in fire fighting
and identify ways that this may
(viii) care after use. be achieved.

Note: This information (f) Describe the importance of flight

may be included in crew communication in fire
the aircraft type fighting and providing pilot-in-
command with accurate infor-
(3) Cabin crew responsibilities
mation on fire source, location,
extent/severity of fire/smoke and
(a) Identify the responsibility for
fire fighting actions.
cabin crew to maintain
situational awareness and
(4) Procedures cabin
investigate immediately when-
ever on board fire situation is
(a) Describe the fire fighting proce-
suspected and when an on
dures for specific types of fires,
board fire detection system is
e.g. gallery, oven, lavatory,
electrical, upholstery, etc.
(b) Identify the importance and
(b) Describe the technique and
responsibility to be prepared to
procedures for fighting these
fires including finding the source

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64.02.2 TRAINING

of the fire, type of extinguisher to The cabin crew member will be able to
use, additional fire fighting identify the hazards associated with
equipment needed, technique fumes and/or smoke in the cabin,
for using extinguisher, compli- potential sources and the established
cations to fighting these types of procedures if fumes and/or smoke are
fire, limitations to fighting this detected in the cabin in flight or on the
type of fire, post-fire procedures, ground.
flight crew communication and
flight crew coordination proce- (2) General
dures, passenger handling.
(a) Identify the possible sources of
(c) Identify ways to maintain fumes and smoke in the cabin.
breathing comfort for cabin
occupants. (b) Describe the potential hazards
to the aircraft and the occupants
(d) Define “smoke removal”, and from smoke/fumes in the cabin.
smoke control, and describe the
associated procedures on the (3) Cabin crew responsibilities
different types of aircraft
including flight crew coordination (a) Describe the requirement of
and advice to passengers. crew to be alert for smoke and
fumes in the cabin, i.e. during
Note: May be in the aircraft type fuelling or de-icing.
(b) List the flight crew comm.-
(e) Define flash over and flash-fire. unication procedures associated
Describe the cause of each and with smoke/fumes in the cabin,
conditions under which each is including how to notify the pilot-
likely to occur. in-command of the situation and
what information is required.
(5) Procedures external
(c) Describe the procedures for
(a) Identify the types of external dealing with smoke/fumes in the
fires which could affect flight cabin including locating the
safety, including, but not limited source, notifying the pilot-in-
to - command, flight crew coord-
ination, ensuring passengers’
(i) engine fires; breathing comfort, preparation
for rapid disembarkation or
(ii) APU and engine torching; evacuation.

(iii) fuel spill/ramp fires; (d) Describe the authority of the

pilot-in-command to relocate
(iv) fires on loading bridges; passengers if smoke/fumes are
and present in the cabin and when
this decision may be made.
(v) service vehicle fires.
(e) Describe how to recognize
(b) Describe established proce- ‘condensation’ in the cabin, its
dures for dealing with these fire similarity to smoke and describe
situations including recognition, causes and the phases of flight
flight crew communication and when it may be visible.
flight crew coordination. (f) Identify the advise to pas-
sengers in case of condensation
(c) Identify the communication and in the cabin, the person who
coordination required with gives this advice, when it is
ground personnel and describe given and the importance of
the fire fighting assistance communicating with passengers
ground personnel can offer, and to minimize panic.
the assistance cabin crew
members can provide to ground (g) Define “smoke removal”, and
personnel. smoke control, and describe the
associated procedures on the air Smoke/fumes in the cabin carrier’s aircraft types, as
applicable and in accordance
(1) Training objective with the manufacturer’s speci-
fications, including flight crew

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64.02.2 TRAINING

communication, flight crew of reaching a safe altitude

coordination and advice to quickly.
(j) Identify the likely cabin Rapid decompression and decompression conditions in a rapid decom-
problems pression and the ways cabin
crew members can ensure
(1) Training objective safety for themselves and
The cabin crew member will be able to
recognize a rapid decompression and (3) Crew member responsibilities
cabin pressurization problems, assoc-
iated cabin crew responsibilities and (a) Describe means and procedures
the established procedures for dealing for cabin crew to passenger
with each condition. communication during a rapid
decompression and cabin
(2) General pressurization problems.

(a) Define rapid decompression and (b) Identify the immediate actions
cabin pressurization problems. cabin crew members must take
in the event of a rapid
(b) Identify the potential threat to decompression.
flight safety caused by a rapid
decompression. (c) Describe the flight crew comm-
unication procedures (e.g. signal
(c) Identify the potential causes of a for beginning a post-decomp-
rapid decompression (e.g. ression walk-around, who is
fuselage failure, air pack failure) responsible for giving this signal
and cabin pressurization pro- and when it will be given, etc).
blems (e.g. door seal leak,
cracked window, system (d) List the cabin crew member
malfunction, etc.) duties in a post-decompression
walk-around and safety prio-
(d) Describe the mechanical indi- rities.
cations and physiological effects
associated with each condition. (e) Identify the importance of flight
crew coordination and methods
(e) Describe the effects of oxygen of achieving this coordination.
deficiency on human perform-
ance and identify the importance Evacuations
in recognizing these signs and
symptoms in other crew mem- (1) Training objective
The cabin crew member will be able to
(f) Identify the importance of blow- identify the types of evacuations, cabin
out panels and where these may crew responsibilities and procedures
be located on each aircraft type relating to the different types of
in the air carrier’s fleet. evacuation situations.

(g) List the cabin crew member (2) General

procedures associated with
rapid decompression and cabin (a) Define evacuation and rapid
pressurization problems. disembarkation.

(h) Describe the effects of a rapid (b) Identify the types of

decompression on any emergencies which may require
unsecured objects, or persons in evacuation or rapid disembark-
the immediate area. ation, who is responsible for this
decision and the factors to be
(i) Describe the likely aircraft considered when making this
attitude associated with an decision.
emergency or rapid descent
following a rapid decom- (c) Describe the experiences with
pression, and what is meant by accidents/incidents involving
safe altitude and the importance rapid disembarkation and

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64.02.2 TRAINING

(b) Identify the requirement of cabin

(d) Outline factors affecting surviva- crew members to be aware of
bility in evacuation such as their duties and the duties of
fuselage break-up, smoke, fire other cabin crew members and
etc. what this means in an
(e) Define the types of evacuations,
i.e. prepared and unprepared. (c) Identify the responsibility of
cabin crew members to assist
(f) Define “ditching” and passengers and fellow flight
“unprepared water landing”. crew members in an evacuation
Describe the conditions which and any limitation to this
may be associated/expected responsibility. Outline the
with each type of emergency. conditions when cabin crew
members should evacuate
(g) Describe the flotation character- themselves.
istics of aircraft in the operator’s (d) Describe ways to assist
fleet identify the factors which incapacitated passengers and
could adversely affect aircraft fellow cabin crew members in
flotation in water landing, i.e. evacuations.
structural damage, weight,
centre of gravity, outside (e) Describe the importance of
conditions. silent review in preparing for a
possible evacuation.
(h) Describe the need to be
prepared during critical phases (f) Describe the importance of flight
of flight due to increased risk of crew communication in an
accidents. evacuation and the established
communication signals for
(i) Describe the different attitudes evacuations. Identify the person
possible as a result of responsible for activating
accidents/incidents, i.e. gear evacuation signals.
collapse, off-runway, shift in
centre of gravity. Include the (g) Identify when cabin crew
effect of different aircraft members have the authority and
attitudes on exit usability. the responsibility to initiate an
(j) Describe the effect of environ-
mental conditions in evacu- (h) Identify the briefings required
ations, i.e. strong winds, terrain between flight deck/cabin crew
or snow/ice. and in an emergency situation
which may require an
(k) Identify the importance of time in evacuation. Include the
evacuations and how time following information in the
affects survivability in different description.
accident situations.
(i) The person responsible
(l) Describe the type of assistance to conduct briefing;
which may be available at the
various airports in the operator’s (ii) when and where to
route system. Include ways conduct the briefing;
flight crew members can
manage the evacuation to (iii) the information that is
coordinate their actions with the required; and
ground rescue personnel.
(iv) the manner in which to
Note: Paragraph (2)(f) is a reco- conduct the briefing,
mmended subject. including time manage-
(3) Cabin crew responsibilities
(i) Outline the responsibility of
(a) Define situational awareness cabin crew members to prepare
and the responsibility of cabin passengers and the cabin in a
crew members to be planned emergency situation,
situationally aware, e.g. including the effect of time
unwarranted evacuations. constraints.

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64.02.2 TRAINING

(j) Describe the different types of Identify the brace positions for
passenger behaviour (passive, cabin crew members in forward
aggressive and hysteric) and or aft-facing seats, passengers
identify effective ways of (seat orientation as appropriate),
managing passenger behaviour including pregnant passengers,
in evacuations. handicapped passengers and
children and infants. Describe
(k) Identify the responsibility of the effectiveness of each brace
cabin crew members to provide position and the importance of
leadership in an evacuation and assuming the preferred brace
list ways this may be achieved. position to minimize injury.

(l) Define an Able-Bodied-Person (d) Identify the signal for assuming

(ABP). Describe the types of the brace position in different
persons a cabin crew member evacuation situations, when it is
would choose for an ABP, the given, who is responsible for
assistance they could provide giving it and the crew respons-
and the special briefing ibilities when the brace signal
instructions. has been given. Identify when
cabin crew members should
(m) Identify the responsibility of assume the brace position if no
cabin crew members to assess signal has been given.
conditions prior to opening any
exit. (e) Identify the shouted commands
for each type of evacuation and
(4) Evacuation procedures describe the rationale behind
each of the commands.
(a) Describe the established evacu- Describe ways to increase the
ation procedures for each of the effectiveness of commands, i.e.
following types of evacuation: voice tone, pace, volume,
diction, body language and
(i) Land evacuation - phraseology (commands in
planned and unplanned; unison).

(ii) tidal flat; (f) Identify the evacuation proce-

dures for each type of exit, i.e.
(iii) ditching evacuation - doors, windows, hatches, ventral
planned and unplanned; exits and tailcones.

(iv) inadvertent water landing; (g) Describe the procedures for

using evacuation aids, i.e.
(v) evacuation with PTV slides, ramps, ropes or any
mated to aircraft; and other evacuation aid that is
provided on the operator’s
(vi) evacuation at an airport aircraft. Include instructions on
gate/ramp jetway. operation, use and instructions
to passengers for using these.
(b) Outline the operator’s
procedures for planned (h) Identify the inflation times for the
evacuations. Include the different evacuation aids, i.e.
following: slides, ramps, slide/rafts.
Describe how to recognize if an
(i) Flight crew com- evacuation device is fully
munication procedures, inflated.
i.e. signals, briefings, etc.
(i) Describe alternate procedures if
(ii) flight crew coordination initial inflation fails and if the
procedures, i.e. with the inflation fails during the course
pilot-in-command and of the evacuation.
with other flight crew
members; and (j) Describe the preferred
techniques for special attention
(iii) preparation priorities. passengers using evacuation
slides, i.e. elderly, handicapped,
(c) Define brace position. Describe passengers with guide animals.
the effect of seat pitch on
preferred brace positions.

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64.02.2 TRAINING

(k) Identify how cabin crew aircraft after an evacuation that

members can manage would enhance survivability.
evacuations in adverse
conditions, e.g. heavy smoke, (f) Describe the different groups,
darkness. e.g. media, legal and accident
investigators which will attempt
(l) Identify the importance of to solicit information from cabin
checking the cabin, flight deck crew members after an
and lavatories, after all evacuation and outline the
passengers have been procedures for dealing with
evacuated and describe how these groups.
and under what conditions this
should be accomplished. (g) Describe the process of accident
investigation and describe the
(m) Identify the cabin crew official groups tasked with
responsibilities for removal of accident investigation,
equipment when they evacuate internationally and nationally.
the aircraft and under what Identify their mandate and their
conditions this should be role in aviation safety.
Note: Paragraph (5)(g) is a
(5) Post-evacuation recommended subject.

(a) Describe the responsibilities of (6) Accident/incident review

cabin crew members after an
evacuation, e.g. grouping (a) Describe the operator’s
passengers, assisting with first accidents/ incidents, and
aid, etc. accidents/incidents of other
(b) List the types of survival
situations cabin crew members (b) List the factors which had
may encounter as a result of an positive and a negative effect on
evacuation including wilderness, survivability.
arctic conditions, sea, deserts,
jungle and survival as 2.2.5 Emergency equipment
appropriate to operator’s
operation. Equipment overview

(c) Identify the importance of post- (1) Training objective

crash procedures to increase
survivability in each of the The cabin crew member will be able to
survival situations. Include the identify each piece of safety
following: emergency equipment on board the
operator’s aircraft, describe its uses
and procedures associated with its
(i) First aid; operation.
(ii) survival priorities;
(2) General
(iii) hazards inherent in
different environments; (a) Define safety and emergency
(iv) survival skills for different
environments; (b) Describe each piece of safety
and emergency equipment the
(v) survival equipment; and operator has available on board
each aircraft based on the
(vi) signalling and recovery following points:
(i) General description;
(d) Describe the search-and-rescue
systems, their scope of (ii) uses;
operation and how they are able
to locate downed aircraft. (iii) location;

(e) Identify the on board equipment (iv) pre-flight serviceability

and supplies which cabin crew check;
members could remove from an

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64.02.2 TRAINING

(v) removal from stowage; uses (e.g. LI; main boarding

(vi) how to operate;
(c) List and describe any
(vii) conditions for operation; distinguishing features, e.g.
upper deck and winglets.
(viii) operational limitations;
(d) Identify exterior markings and
(ix) operation under adverse their significance including the
conditions, precautions aircraft registration.
for use; and
(4) Interior description
(x) care after use.
(a) Describe the cockpit
2.2.6 Aircraft specific configuration including seats
and special features. Physical description
(b) Describe the cabin features of
(1) Training objective this aircraft, including safety and
emergency equipment locations
The cabin crew member will be able to and blow-out panels, e.g. flight
recognize the aircraft’s main crew and passenger seating,
characteristics and be able to describe galleys, lavatories, cabin
the interior and exterior features. stowage areas, partitions,
special features, e.g. crew rest
(2) General areas. Include the following:

(a) Identify the manufacturer. (i) Number, locations and

(b) Identify the model and series
number of the aircraft, (years in (ii) special features of each;
service), aircraft family.
(iii) operation including
(c) Describe the aircraft type, e.g. description of controls;
wide body, commuter, STOL.
(iv) precautions, conditions
(d) Describe the performance and limitations of use;
features of the aircraft, e.g.
range, cruising altitudes, (v) serviceability checks; and
cruising speeds.

(e) Identify the physical dimensions (vi) procedures for malfunc-

of the aircraft including height, tions.
length and wingspan.
(c) Describe the operation of each
(f) Identify the number of aircraft of the flight crew seats, cabin
the operator has in his or her and flight deck, when it is
fleet, where the aircraft are occupied. Include the correct
based and the age of such operation of the restraint system
aircraft and routes. for each seat and the correct
method for securing it to
Note: Paragraphs (2)(d), (e) and minimize injury, and the
(f) are recommended assigned crew member take
subjects. off/landing stations.
(3) Exterior description (d) List the types of fire-detection
systems on board the operator’s
(a) Identify how many engines the aircraft including those in the
aircraft has, where they are passenger cabin and in main
located and the accepted way to deck cargo compartments.
refer to them. Include the APU
in this description. (e) Describe the fire detection
systems on board the operator’s
(b) Identify all the exits on the aircraft including the following in
aircraft, the operator’s way to the description:
refer to them and their principle
(i) Location;

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64.02.2 TRAINING

describe the procedures for

(ii) serviceability; tripped circuit breakers including
reset and crew communication
(iii) limitations; procedures. Describe the
potential hazards to flight safety
(iv) activation; if circuit breaker procedures are
not followed.
(v) signals when activated;
(h) Identify the flight crew
(vi) shut off/re-set; and procedures for dealing with any
electrical malfunctions in the
(vii) care after activation. galley.

(f) Describe cabin crew member (i) Describe the procedures for
cabin positions, in all configu- reporting unserviceabilities in
rations, for both pre-flight the galleys and who is
passenger safety responsible for reporting them.
demonstrations and emergency Include the importance of
landing briefings. communicating this information
to the new cabin crew in case of
(g) Describe the aircraft’s flotation a crew change.
characteristics as well as the
different aircraft attitudes (j) Identify the types of restraint
possible as a result of devices in galleys (and in the
accidents/incidents on landing cabin for gallery equipment).
and water and any effect on exit Identify the restraint devices for
usability. portable equipment, i.e.
trolleys/carts etc. Include Galleys descriptions on how to use
them, when they are to be used
(1) Training objective and the person responsible for
securing galley equipment.
The cabin crew member will be able to Describe the procedures and
identify the components of the galley precautions for securing trolleys
and describe the operation and and galley equipment in case of
procedures relating to their use. in-flight turbulence.

(2) General (k) Identify the procedures for

(a) Identify the components of the securing galley curtains and the
galley, e.g. ovens trolleys, 2 position they must be secured in
electrical panels. for take-off and landing and at
station stops with passengers on
(b) Describe the operation of each board.
of these components.
(l) Identify the approved stowage
(c) Identify the safety procedures for excess galley equipment and
associated with each of the supplies, especially during take-
galley components. off and landing, and the
approved location for garbage.
(d) Identify the safety implications of Include the importance of
“safe work” practices in the keeping exit areas and emer-
galleys and ways to achieve gency equipment stowage clear
this. of obstruction and accessible.

(e) Identify the potential hazards of (m) Where galleys are located on
spills and leaks in galleys and the lower deck include the
describe the procedures for following:
dealing with them.
(i) Policies and procedures
(f) Describe what is meant by relating to lower deck
“water shut-off valves” in the galleys;
galley and identify the
responsibility of cabin crew (ii) maximum number of
members regarding these. persons allowed in the
lower deck galley;
(g) Identify the function of circuit
breakers in electrical panels and

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64.02.2 TRAINING

(iii) communication proce- (iv) identify the response to

dures with lower galley flight deck calls;
crew member; and
(v) identify interphone
(iv) escape routes from the protocol;
lower deck galley.
(vi) describe and
(n) Identify the procedures relating demonstrate use of the
to lifts, e.g. cart-lifts/dumb-waiter interphone;
how and when they are to be
operated, safety features and (vii) identify accompanying
alternate procedures if lift chimes, lights and other
becomes unserviceable. signals;

(o) Describe circumstances when (viii) describe the reset proce-

galley power may be disrupted, dures after use;
e.g. during engine shutdown or
taxi. (ix) describe the interphone
procedures; normal,
(p) Outline crew member response- emergency; and
bilities to ensure that all
equipment is available and in (x) describe alternate proce-
good working order, and dures in case of system
properly secured when not in failure.
(4) Public address system Communication system
(a) Describe the following points
(1) Training objective relating to the public address
The cabin crew member will be able to
describe the communication system on (See paragraph for
board and be able to use it effectively public address system and
in any on board situation. interphone system drill.)

(2) General (i) Location of the PA micro-

phones and controls;
(a) Describe the components of the
communication systems for flight (ii) what is the established
crew communication and PA priority;
communication to the
passengers. (iii) describe and demo-
nstrate use of the PA;
(b) Describe the procedures for
using each of these components (iv) identify accompanying
in normal and emergency chimes, lights and other
situations and signals
procedures. (v) describe the reset proce-
dures after use;
(3) Interphone
(vi) describe the normal and
(a) Describe the following points emergency PA proce-
related to the cabin interphone: dures; and

(i) Location of the handsets (vii) describe alternate proce-

and controls; dures in case of system
(ii) when would it be
used/not used; (5) Passenger call system

(iii) what is the established (a) Describe the components

call priority, describe the location, operation and proce-
priority of system dures associated with pas-
operation (override calling senger call system.

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64.02.2 TRAINING

(b) Identify the cabin crew location and operation. Identify

responsibilities relating to the person responsible for
passenger call system. controlling each of them.

(6) Entertainment system (d) Describe the features of each

component when used in normal
(a) Describe the components, and emergency situations.
location, operation and
procedures of the on board (e) Describe the procedures for use
entertainment system. of each of the components of
the lighting system in normal
(b) If the entertainment system is and emergency situations.
being used for passenger safety
briefings, identify alternate (f) Describe the alternate
procedures if the system fails. procedures for use in case of
system failure.
(c) List the safety procedures
associated with the (g) Describe the duration of compo-
entertainment system, e.g. nents of the emergency lighting
stowing of screens for take-off system.
and landing.
(h) Identify the responsibilities for
(7) Automatic announcement system activating components of the
lighting system in normal and
(a) Describe the automatic emergency situations.
announcement system. Water and waste systems
(b) Identify the information it is pro-
grammed for. (1) Training objective

(c) Describe when it is used and

what it is used for. The cabin crew member will be able to
identify the components of water and
(d) Describe how the system is waste system and be able to
programmed and activated and implement the correct procedures
who is responsible for this. relating to these systems.

(e) Describe the procedures for (2) General

using the automatic
announcement system and (a) Identify the components of the
alternate procedures in case of water and waste system on
system failure. board. Lighting system (b) Describe the location of the

different components of the
(1) Training objective water and waste system
including any cabin controls or
The cabin crew member will be able to gauges.
identify the different components of the
interior and exterior lighting systems (c) Identify the potential threat to
and be able to use them effectively in flight safety in case of large
any situation. leaks of either the water or the
waste system.
(2) General
(d) Describe the cabin crew
(a) Describe the components of the responsibilities for the
interior and exterior lighting operation/malfunctions of the
systems on board including fixed water and waste system.
and portable components.
(e) Describe the shut-off valves,
(b) Describe the function of each of importance, location, operation
the components of the lighting and identification.
system. Heating and ventilation systems
(c) Describe the controls for the
different components of the (1) Training objective
lighting system, including

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64.02.2 TRAINING

The cabin crew member will be able to (d) Describe the cabin crew
identify the components of the heating responsibilities for the oxygen
and ventilation systems and be able to system.
implement correct procedures relating
to these systems. (e) Identify how the system is
activated, duration of oxygen
(2) General flow and flow rates. Include how
to activate flow to each
(a) Describe the components and individual mask and ways to
operation of the heating and verify that oxygen is flowing to
ventilation system. an individual mask.

(b) Identify the location of the (f) Identify alternate procedures to

heating and exhaust vents which access oxygen mask when the
cabin crew members need to be system fails.
aware of.
(g) Describe the flight crew
(c) Describe the location of the communication procedures req-
controls and control panels for uired to activate the oxygen
the heating and ventilation system.
system, the procedures for use
and the person responsible for Exits
(1) Training objective
(d) Describe any flight crew
communication and flight crew The cabin crew member will be able to
coordination procedures when identify the features of different types of
using the heating and ventilation exits, and be able to effectively use
system. them in any on board situation.

(e) Identify conditions that may

occur in the cabin associated (2) General
with the system, e.g.
condensation, glycol fumes and (a) Identify each of the different
residual oil smoke. types of cabin and flight deck
exits on board the aircraft. Oxygen systems
(b) Identify and describe the
(1) Training objective features of each of the exits.

The cabin crew member will be able to (c) Identify what the normal function
recognize the components of the fixed of the exit, i.e. boarding, service,
oxygen systems and be able to use the emergency use only.
systems effectively in any on board
situation. (d) Identify safety precautions
associated with exit operation.
(2) General Include potential hazards, e.g.
inadvertent slide deployment,
(a) Describe the components of the injury to flight crew and ground
oxygen systems on board the personnel, etc.
aircraft, including flight deck,
cabin sources, toilets and (e) Identify the MEL relief given to
galleys. operators when a door or slide is
inoperative. Outline the
(b) Describe when each of the conditions for this relief to be
oxygen system components is granted and the procedures
used. Include description of use which must be followed
for first aid, decompression and
supplemental purposes. (3) Normal operations

(c) Identify the location of the (a) Describe the procedures for
components of the oxygen operating the exit in normal
system including the location of mode including arming/
0 masks and spares. disarming and opening/closing.

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64.02.2 TRAINING

(b) Identify the precautions

associated with using this exit in (6) Airstairs
normal mode/situations.
(a) Define what is meant by airstairs
(c) Identify who is responsible for and identify their location.
operating the exit in normal
situations. (b) Describe the features of the
airstairs relating to normal,
(d) Describe the flight crew abnormal/non-routine and emer-
communication and coordination gency use.
procedures, including any
established signals associated (c) Describe the procedures for
with exit operation in normal operating the airstairs in normal,
situations. Identify the person abnormal/non-routine and emer-
responsible for ensuring that this gency situations. Identify the
communication occurs and the cabin crew member respon-
importance of this commu- sibility for airstair operation.
nication for flight safety.
(d) Identify the precautions relating
(4) Non-routine to use of the airstairs.

(a) Identify what is meant by (e) Describe the flight crew comm.-
abnormal/non-routine operation unication and the coordination
of the operation exit. procedures whenever the air-
stairs are being used.
(b) Describe the features of the exit
associated with abnormal/non- Unique features
routine operation.
(1) Training objective
(c) Describe the procedures for
abnormal/non-routine operation The cabin crew member will be able to
exits, including who is respo- recognise the unique features of this
nsible for the exit operation, aircraft type or differences within the
flight crew communication and type as a result of interior configuration
flight crew coordination or manufacturer series differences.
(2) General
(d) Identify any precautions for
abnormal/non-routine operation (a) Identify any features,
of this exit. procedures and/or equipment
unique or different to each
(e) Describe the door reset proce- aircraft in the operator’s
dures. detection systems or interior
(5) Emergency operation
(b) Describe each of the
(a) Identify what is meant by emer- differences, their impact on the
gency operation of the exit. operator’s standard operating
procedures and the importance
(b) Describe the features of the exit to flight safety of cabin crew
associated with emergency members being familiar with
operation. them.

(c) Describe the procedures for (c) Describe the cabin crew
operating the exit in emergency member’s responsibility to
mode. maintain proficiency with all
aircraft safety and emergency
(d) Identify the precautions for using equipment and systems.
this exit in emergency situations.
(d) Identify the function of circuit
(e) Describe any alternate proce- breakers in electrical panels and
dures for use of this exit if it describe the procedures for
becomes unserviceable. tripped circuit breakers including
reset and flight crew
(f) Identify who is responsible for communication procedures.
operating the exit in emergency Describe the potential hazards

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64.02.2 TRAINING

to flight safety if circuit breaker

procedures are not followed. (3) Performance criteria

3. Practical training course Each cabin crew member will

demonstrate communications
3.1 Practical training syllabus techniques on a public address system
and an interphone system and perform
The practical training course must consist of the following:
the following drills and checks:
(a) Remove the PA
(1) Public address system and interphone microphone/hand-set from its
system drill; stowage;

(2) passenger briefing drill; (b) activate the PA system and (if
applicable) verity that it is
(3) aircraft exit operation drill; activated;

(4) evacuation drill; (c) deliver at least one published

safety or emergency announce-
(5) life raft drill; ment;

(6) aircraft slide drill; (d) de-activate/reset the system

after use;
(7) fire fighting drill;
(e) re-stow the handset/microphone
(8) oxygen equipment drill; after use;

(9) pre-flight check; (f) remove the interphone handset

from its stowage;
(10) pre-take-off check;
(g) activate, select station;
(11) pre-landing check;
(h) communicate with receiving
(12) post landing check; and station;

(13) pilot incapacitation drill. (i) de-activate/reset system after

use; and
3.2 Contents of training syllabus
(j) re-stow the handset/microphone
3.2.1 Drills after use. Public address system and interphone system (4) Evaluation criteria
Cabin crew member performance will
(1) General be observed, rated and debriefed
according to -
(a) Relaying information to fellow
flight crew members and to (a) correct operation of the systems;
passengers is an important
safety component of the cabin (b) message clarity (i.e. well-paced,
crew member’s duties. modulated, good volume, confi-
dence, authority and sincerity);
(b) The PA system and interphone
system are tools for relaying (c) appropriate usage of announce-
safety information, thus using ment (i.e. terminology, pronunci-
the systems correctly and ation); and
effectively increases the
probability of the message being (d) follows operator’s procedures
received and understood. (i.e. identifies station/name etc).

(2) Equipment criteria Passenger briefing drill

At least one public address system and (1) Equipment criteria

one interphone system representative
of the systems installed in the Demonstrate equipment representative
operator’s aircraft must be used for the of all of the equipment used on the
drill. aircraft in the operator’s fleet.

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64.02.2 TRAINING

(a) Each drill will be performed

(2) Performance criteria using the appropriate aircraft or
an approved training device.
Each cabin crew member will perform
each of the following: (b) Individual aircraft exits may be
substituted by an approved
(a) Pre-flight safety briefing to a equivalent. Exits equipped with
special attention passenger (i.e. slides must include an
blind, physically disabled or an equivalent slide or a mock-up or
unaccompanied minor); training device where the drag of
the simulated slide is the same
(b) individual briefing to an ABP (i.e. as the original equipment.
exit operation, crowd control,
assisting a special attention (2) Normal door operation performance
passenger, assistance on the criteria
ground, life raft removal and
launching); and Each cabin crew member will operate
each floor level exit for each aircraft in
(c) perform a full passenger pre- the normal mode and perform the
flight safety demonstration (i.e. following:
signs, seat belts, exits, oxygen,
life jacket, floor level lighting, (a) Identify the signal and the condi-
safety features card etc). tions under which that exit may
be opened/closed;
(3) Evaluation criteria
(b) assess the exterior and interior
Cabin crew member performance will conditions for obstacles or
be observed, rated and debriefed hazards to persons or the exit
according to - during opening/closing (e.g.
(a) completeness of briefing content loading bridge, stairs, barrier
(i.e. all relevant points included); straps/cords, equipment);

(b) effective usage of (c) identify the signal for arming and
communication techniques (i.e. disarming sequence for the exit;
clarity, comprehension, absence
of jargon for special attention (d) perform the arming and disarm-
and ABP briefing); ing sequence for the exit;

(c) correctly modified in accordance (e) verify the exit mode as armed
with requirements of the and disarmed by completing
individual to whom briefing is appropriate checks (i.e. visual
being delivered; checks, physical checks, cross-
checks, response to interphone
(d) proper usage of eye contact and call);
body language;
(f) open and close the exit (in the
(e) correct usage and simulation of normal (disarmed) mode);
the operation of each piece of
demonstration equipment; (g) engage and release exit locking
mechanisms and verity
(f) synchronizes demonstrations functioning of locking mecha-
with announcement; nisms (i.e. gust lock);

(g) displays confidence and leader- (h) install and remove the barrier
ship; strap for that exit; and

(h) displays openness and ability to (i) perform the opening/closing

answer questions; and follow-up checks for that exit
(i.e. alignment of markings,
(i) verifies that briefing points were closed/locked indicators etc).
(3) Emergency door operation perform- Aircraft exit operational drill on each aircraft ance criteria
Each cabin crew member will operate
(1) Equipment criteria each floor level exit type, for each

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64.02.2 TRAINING

aircraft type, in the emergency mode (g) access escape tapes or escape
and perform the following: ropes; and

(a) Recognize the signal for or the (h) access release handle(s) (i.e.
conditions under which the exit slide disconnect, tailcone
is to be opened in the jettison, etc.)
emergency mode;
(5) Evaluation criteria
(b) verify the exit is in the correct
mode; Cabin crew member performance will
be observed, rated and debriefed
(c) assess conditions outside the according to the following:
exit to determine exit usability
(i.e. clear of obstruction, fire, (a) Acknowledgement and timely re-
aircraft attitude); sponse to signals;

(d) position escape device (if appli- (b) assesses conditions outside the
cable); exit to determine exit usability
(i.e. clear of obstruction, fire,
(e) open the exit in the armed mode aircraft attitude);
and secure the exit in the fully
open position; (c) correct usage of exit operating
mechanisms including hand and
(f) pull the manual inflation body position;
handle(s) and verify deployment,
inflation (i.e. ramp, slide);

(g) assume and maintain appro- (d) usage of proper terminologies

priate protective body and hand and procedures;
positions; and
(e) correctly positions escape
(h) physically identify release han- device;
dle(s) (i.e. slide disconnect,
ventral stairs, etc.) (f) secures exit in the fully opened
position or ensures correct stow-
(4) Cabin window exit performance criteria age position of exit door, window
or hatch;
Each cabin crew member will operate
each cabin window or hatch exit type, (g) pulls manual inflation handle(s)
for each aircraft type and perform the and verifies deployment,
following: inflation of (i.e. ramp, slide);

(a) Recognize the signal for or the (h) assumes and maintains appro-
conditions under which the exit priate protective hand and body
is to be opened; positions;

(b) assess conditions outside the (i) correctly access escape tapes
exit to determine exit usability or ropes;
(i.e. clear of obstruction, fire,
aircraft attitude); (j) correctly access release
handle(s) (e.g. slide disconnect,
(c) open and correctly stow the exit; tailcone jettison, ventral stairs);
(d) verbally describe correct exit
placement following removal, if (k) correctly applies procedures (i.e.
the training procedures differ positioning of arm-rests and tray
from the operational procedures; tables.)

(e) pull the manual inflation (6) Airstair operation performance criteria
handle(s) and verify deployment,
inflation (i.e. ramp, slide); (a) For each aircraft type equipped
with airstairs not integral to the
(f) assume and maintain exit and not used for evacuation,
appropriate protective body and each crew member will perform
hand positions; the following:

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64.02.2 TRAINING

(i) apply the correct proce-

dures to ensure that the (d) A cabin crew member who is to
exit with the airstairs is in qualify on aircraft operating with
the appropriate mode, more than one cabin crew
e.g. locked or unlocked; member must perform at least
one drill with additional trainees.
(ii) select the appropriate
airstair controls and (e) It is recommended that a demo-
deploy/retract the air- nstration be completed by an
stairs; and instructor prior to cabin crew
member conduct of evacuation
(iii) verify that the airstairs are drills. This will allow the crew
fully extended/retracted member to see theory put to
and lock them into practice.
(2) Simulation scenarios
(b) Demonstrate the correct exten-
sion/retraction of handrails, (a) An evacuation drill is a training
assist handles (if applicable). and evaluation scenario which
must portray an operational
(c) Demonstrate any additional fea- flight and include abnormal and
tures that are associated with emergency occurrences and
the airstairs, e.g. treat lights. interactions amongst cabin crew
members (if applicable), flight
Note: Paragraph (6) is a recom- crew members and passengers.
mended subject.
(b) A drill scenario should not
incorporate excessive or Evacuation drill multiple related variables that
(1) General would overload a flight crew
member, but not limited so that
(a) Evacuations are emergency there is reduced value to the
situations which cabin crew exercise. The variables should
members must effectively differ in sequence from one drill
manage using their knowledge to the next and can include but
of procedures and the resources are not limited the following:
available to them. Skills are
developed through practice. (i) Unserviceable exits;

(b) It is recognized that on aircraft (ii) inflation devices that fail

with more than one cabin crew or only partially inflate;
member, an evacuation will
likely involve multiple exits and (iii) aircraft attitude which
cabin crew members. necessitates a decision to
Therefore, where a drill is use the exit or redirect
performed on an aircraft with passengers;
more than one cabin crew
member, the drill scenario will (iv) poor visibility (i.e. dark-
involve a “typical” number of ness or smoke);
cabin crew members. Where a
cabin simulator is used to (v) incapacitated flight crew
conduct the drills, the number of members;
cabin crew members who could
participate at anytime will be (vi) exits which become unus-
appropriate to the cabin able during the
simulator configuration. evacuation;

(c) Each cabin crew member will (vii) special needs

assume an actual crew position passengers (i.e. elderly,
and will perform the designated handicapped etc);
evacuation responsibilities for
that position. Where a double (viii) passengers in panic (i.e.
cabin crew member seat is positive, negative, false
available and would normally be leadership);
occupied by two crew members
the drill will be conducted to (ix) failure of aircraft emer-
reflect this reality; gency systems (i.e. light-

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64.02.2 TRAINING

ing, evacuation signal,

communication etc); (o) access location of escape tapes
or escape ropes; and
(x) decompression; and
(p) access release handle(s) (i.e.
(xi) exits which require the slide disconnect, ventral stairs,
use of non-standard tailcone jettison etc.)
“commands” (i.e. ramp
with slide, tailcone, (4) Evaluation criteria
ventral stairs etc.)
Cabin crew member performance will
(3) Unprepared land and unprepared be observed, rated and debriefed
water evacuation drill performance according to -
(a) correct usage seat mechanism,
Each cabin crew member will perform restraint system and brace
at least one land and one unprepared position as appropriate for seat
water evacuation drill that incorporates direction, location and drill
the procedures pertinent to a specific scenario;
exit and perform the following:
(b) correct and timely reaction to
(a) Secure themselves in a cabin emergency situations;
crew member seat;
(c) consistent usage of appropriate
(b) recognize that an emergency terminologies (i.e. commands,
situation is developing and react ABP briefings) with clear,
appropriately to the drill sce- positive, authoritative comm.-
nario; unication techniques, appro-
priate for drill scenario);
(c) apply all applicable commands;
(d) activates emergency lights,
(d) recognize when and how to evacuation horn;
initiate the evacuation (i.e.
commands, evacuation horn (e) selects appropriate exit for the
etc.); evacuation scenario and the
aircraft type;
(e) activate emergency lights and
evacuation horn; (f) assesses conditions inside and
outside the exit to determine exit
(f) assess conditions inside and usability throughout evacuation
outside the exit to determine exit (i.e. clear of obstruction, fire,
usability throughout the evacua- aircraft attitude, flow rate, slide
tion; conditions, etc);

(g) locate and don life jacket and (g) preparation and correct
command passengers as operation of exit;
(h) secures exit in the fully open
(h) prepare and open exit; position or ensures correct
(i) secure exit in fully open position
or ensure correct stowage; (i) pulls inflation handle(s) and
verifies deployment, inflation of
(j) pull inflation handle(s) and ramp, slide;
ensure deployment, inflation of
ramp, slide; (j) correctly accesses escape tapes
or escape ropes;
(k) assume appropriate protective
position; (k) assumes and maintains appro-
priate protective body and hand
(l) initiate passenger evacuation; positions;

(m) final cabin and flight deck (l) effective usage of able-bodied
checks and remove required persons for special needs
emergency equipment; passengers (i.e. assisting
outside aircraft and directing
(n) exit aircraft/trainer correctly; people away from the aircraft or

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64.02.2 TRAINING

onto flotation devices, crowd contents of paragraph (5) and the

control etc); following:

(m) adequacy of cabin checks, (a) Correct application of emer-

removal of equipment and gency landing preparation
additional supplies as scenario procedures;
and operator procedures dictate;
(b) awareness of and appropriate
(n) correctly accesses release han- response to passenger be-
dle(s) (i.e. slide disconnect, haviour, exit/slide condition,
ventral stairs, tailcone jettison, passenger flow rates, interior
etc); and exterior condition changes;

(o) correctly applies procedures as (c) communication acknowledge-

related to scenario; and ment;

(p) consequences of errors. (d) problem identification and alter-

nate solutions;
(5) Crew prepared land and ditching evac-
uation drill performance criteria (e) accuracy in briefing of ABPS;

Each cabin crew member must (f) adequacy of cabin checks, re-
participate in at least one prepared moval of equipment and
land evacuation drill and at least one additional supplies as scenario
ditching drill and perform the following: and operator procedures dictate;
(a) Recognize the in-flight
emergency signal from the flight (g) drill participants will demonstrate
deck and react according to duties/responsibilities that must
procedures; be completed following the
evacuation scenario, (i.e.
(b) prepare passengers, cabin and equipment responsibilities, life-
self according to procedures and raft/dinghy duties, head count,
scenario; flotation responsibilities, protect-
tion from the elements, location
(c) select and brief able-bodied (i.e. movement of passengers to
passengers to assist as a safe area), first aid etc.
required: opening non-crewed according to operator’s proce-
exits, removal, launching life dures;
rafts, crowd control, buddy-up
with special needs passengers, (h) consequences of error.
assisting outside aircraft and
directing people away from the Life raft drill
aircraft or onto rafts;
(1) Equipment criteria
(d) recognise the emergency brace
and evacuation signals and (a) Life raft drill must be conducted
react accordingly; using life saving equipment that
is similar to or presentative of
(e) prepare and operate exits; that installed in the aircraft with
respect to weight, dimensions,
(f) evacuate passengers; appearance, features and
(g) final cabin and flight deck
checks, remove required (b) Rafts may be substituted where
emergency equipment; they are much the same with
respect to weight, dimensions,
(h) evacuate aircraft/trainer; and appearance, features and
operations and differences
(i) demonstrate post evacuation training has been provided.
(2) Performance criteria
(6) Evaluation criteria
(a) Each cabin crew member will
Cabin crew member will be observed, perform the following:
rated and debriefed according to the

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64.02.2 TRAINING

(i) Access the raft compart-

ment and experience the Each cabin crew member will perform
difficulty associated with the following:
moving the weight of a
packaged life raft within a (a) Remove life jacket from closed
space representative of pouch;
the aircraft aisle;
(b) don life jacket and inflate using
(ii) examine all features of a automatic inflation of at least
fully inflated raft; one chamber;

(iii) board raft(s); assist (c) partially inflate second chamber

persons into raft; of life vest orally;

(iv) access the inflation (d) practice deflation technique;

lanyard (dinghy);
(e) locate and review light
(v) access the slide raft quick activation;
release mechanism while
verbally describing the (f) locate whistle; and
procedure to release the (g) fit life jacket.
life raft from the aircraft;
and Aircraft slide drill

(vi) examine the life raft (1) Equipment criteria

survival kit and compo-
nents, review operation of The evacuation slide must be
all components. representative of the type installed in
the aircraft with respect to the following
(b) Each cabin crew member will categories:
participate in the following:
(a) Inflatable, double lane slides;
(i) Launching, inflating and
disconnecting raft(s) (b) inflatable slide and ramp combi-
either actual or by video; nations;

(ii) righting overturned rafts (c) inflatable, single lane slides; and
(if applicable);
(d) non-inflatable slide.
(iii) effective raft manage-
ment (i.e. distribution of (2) Performance criteria
passengers, deploying
sea anchor, etc); (a) View a video with slide inflation
sound which depicts the slide,
(iv) erecting the raft canopy; slide ramp activation and
inflation both externally from a
(v) raft maintenance; side angle and a slide base
angle and internally from the
(vi) distribution of duties to cabin crew member protected
passengers; and position.

(vii) discuss the hazards (b) Each cabin crew member will
asso-ciated with moving a perform an aircraft slide drill
packaged life raft (inad- according to the following:
vertent inflation,
passenger movement (i) Slide down an inflatable
and panic.) slide from each of the
categories and physically Life jacket drill inspect all features; or

(1) Equipment criteria (ii) slide down an inflatable

slide form one of the
Life jackets used for this drill must be categories and physically
representative of type carried on the inspect features, and for
operator’s fleet. each other category,
locate and touch the
(2) Performance criteria manual inflation handle

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64.02.2 TRAINING

and a slide release from a installed in the aircraft with

position at the door sill respect to weight, dimensions,
area. controls, types and operations.
Fire extinguishers used for live
(c) Each cabin crew member will fire fighting must be charged
perform an aircraft non-inflatable with an environmentally friendly
slide drill according to the agent. Protective Breathing
following: Equipment (P.B.E.) consisting of
a portable oxygen bottle and full
(i) Access and retrieve the face mask must be fully
evacuation slide, if not operational and charged with
door mounted; oxygen. Self contained P.B.E.
may be substituted with a
(Ii) attach the evacuation training smoke hood which is not
slide clips to the operational.
appropriate “D” rings on
the door frame(s);
(3) Equipment practice
(iii) position the slide at
exit(s); and Each cabin crew member will practice
the following:
(iv) slide down the slide.
(a) Remove from stowage, don and Fire fighting drill activate protective breathing
equipment and practice
(1) General communications;

(a) Drill scenarios will provide each (b) remove from stowage and
cabin crew member with the operate each type of fire
opportunity to merge procedural extinguisher and associated
knowledge with practical skills. attachments (i.e. extinguisher
Their ability to successfully react fitted with hose attachment,
to different fire situations will extension/wand, etc);
enhance their level of
confidence and their ability to (c) don each piece of protective
deal with fire in flight. clothing; and

(b) Cabin fire fighting drills may (d) initiate fire fighting procedures
include class A, B, C fires in the including intervention involving
following locations: one or more flight crew
members, or a passenger.
(i) Cabin area (i.e. under
seat, overhead bin, (4) Live fire fighting
Each cabin crew member must
(ii) galley area (i.e. garbage demonstrate the effectiveness of a fire
bin, upper electrical extinguisher correctly applied to an
panel, oven); actual fire while wearing P.B.E.

(iii) confined area (i.e. waste (5) Fire fighting/cabin performance criteria
bin, lavatory); and
Each cabin crew member will
(iv) hidden (i.e. behind demonstrate the ability to carry out fire
panels.) fighting procedures in a cabin
environment as a primary firefighter
(2) Equipment criteria and perform the following:

(a) Fire fighting drills will be (a) Recognize that there is a

conducted using furnishings potential fire situation (e.g.
representative of those found on smoke-detector signal or
the operator’s aircraft, such as unusual fumes, odours);
seats, galley units, panels,
waste bins etc. (b) locate the source of fire;

(b) Fire fighting equipment and the (c) apply

brackets used for restraint must communication/coordination
be representative of those procedures;

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64.02.2 TRAINING

charge duration, operation and

(d) select and remove the nearest brackets used for restraint.
appropriate fire extinguisher and
(if applicable) other fire fighting (b) The following drill does not need
equipment. to be completed using each type
of portable oxygen bottle
(e) inform, assist and control passe- installed in the aircraft provided
ngers; the procedures, brackets,
oxygen mask tubing, fittings and
(f) operate the extinguisher; and the means to activate the
oxygen flow are the same from
(g) monitor for re-ignition, and apply one bottle to the other. Where
post-fire follow-up procedures. types differ, the drill must be
repeated with the appropriate
(6) Evaluation criteria equipment.

Cabin crew member performance will (2) Portable oxygen bottle performance
be observed, rated and debriefed criteria
according to:
Each cabin crew member will use each
(a) Recognition or identification of portable oxygen bottle type and
the problem; perform, according to the operator’s
procedures, the following:
(b) correctly locates the source of
the fire (i.e. tactile search, use of (a) Remove bottle from the bracket
crash axe, etc); stowage;

(c) effective communication / coord- (b) retrieve oxygen mask and hose,
ination procedures throughtout attach it to the high and low
the drill (i.e. notifying fellow flight outlet, if applicable;
crew members of the situation,
establish and maintain (c) use the carrying strap;
communication with the flight
deck, providing clear, concise (d) prepare the “passenger” for re-
information to the pilot-in- ceiving oxygen;
command, advice assistance to
passengers, etc); (e) prepare the cabin for oxygen
administration (i.e. no smoking
(d) responds in a timely manner; area);

(e) correct usage of fire fighting (f) turn on the oxygen and test for
equipment consistent with the flow, position and secure the
type of fire, location of the fire mask to the passenger’s face;
and maximum effective position
of the fire extinguisher; (g) secure the oxygen bottle and
position it to monitor the supply;
(f) undertake further action as and
required; and
(h) recognize when oxygen is no
(g) undertake further action as re- longer required and apply
quired; and procedures for shutting off the
supply and restowing the
(7) Class B main deck (combi confi- oxygen mask and bottle.
guration) fire fighting drill performance
criteria (3) Fixed first aid oxygen performance
Each cabin crew member will perform Oxygen equipment drill the following:

(1) Equipment drill (a) Co-ordinate and communicate

with crew members as
(a) The equipment must be identical appropriate;
to that installed in the aircraft
with respect to dimensions, (b) activate the oxygen system;
appearance, features, controls,

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64.02.2 TRAINING

(c) retrieve the mask and hose and (ii) cabin and emergency
attach to the system outlet and lighting is satisfactory;
adjust for desired flow rate;
(iii) security of the cabin, e.g.
(d) reset the oxygen system; and storage of all articles;

(e) prepare the cabin for oxygen (iv) toilets and galleys for
administration (i.e. no smoking safety, security and
in area.) operability.

3.2.2 Checks (4) Evaluation criteria Pre-flight check Cabin crew member performance will

be observed, rated and de-briefed
(1) Training objective accordingly.

The cabin crew member will perform a Pre-take off check
pre-flight check.
(1) Training objective
(2) Equipment criteria
The cabin crew member will perform a
Demonstration equipment representa- cabin check before take-off.
tive of the equipment used on the
aircraft. (2) Equipment criteria

(3) Performance criteria Demonstration equipment represent-

ative of the equipment used on the
(a) Each cabin crew member will aircraft.
perform the following safety
equipment checks to ensure that (3) Performance criteria
all equipment is available,
serviceable and correctly secu- Each cabin crew member will perform
red according to the cabin plan: the following pre-take-off checks:

(i) Correct amount of equip- (a) Seat belts fastened;

ment on board;
(b) seat backs in upright position;
(ii) the equipment is properly
secured; (c) tray tables stowed;

(iii) the equipment is properly (d) arm rests set;

sealed, where sealing is
required; and (e) cabin baggage correctly stowed
(overhead bins closed and exits
(iv) the equipment is ope- clear);
(f) mothers with babies correctly
(b) Each cabin crew member will seated;
perform the following exit
checks: (g) electronic devices identified and
passengers briefed accordingly;
(i) The emergency escape
slide pressures are (h) foot rests correctly stowed;
correct; and
(i) ABPs overwing exits briefed;
(ii) the door power assist (j) cutlery and crockery removed
gauge pressure is from cabin;
(k) cabin lighting set;
(c) Each cabin crew member will (l) music system switched off;
perform the following cabin
readiness checks: (m) galley equipment secured;

(i) Cabin interphone and PA (n) toilets clear, functioning and

are functioning correctly; locked;

(o) window shades retracted;

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64.02.2 TRAINING

(p) main exit doors (armed and (m) toilets clear and locked;
(n) window shades retracted;
(q) flight deck communication made
(cabin sterile); (o) main exit doors (armed and
(r) head count; and
(p) flight deck communication made
(s) no smoking announcement (cabin sterile); and
(q) no smoking announcement
Note: Paragraph (r) is a recom- made.
mended item.
(4) Evaluation criteria
(4) Evaluation criteria Cabin crew member performance will
Cabin crew member performance will be observed, rated and de-briefed
be observed, rated and de-briefed accordingly.
accordingly. Post landing check Pre-landing check
(1) Training objective
(1) Training objective
The cabin crew member will perform a
The cabin crew member will perform a cabin check after landing.
cabin check prior to landing.
(2) Equipment criteria
(2) Equipment criteria
Demonstration equipment represent-
Demonstration equipment represent- ative of the equipment used on the
ative of the equipment used on the aircraft.
(3) Performance criteria
(3) Performance criteria
Each cabin crew member will perform
Each cabin crew member will perform the following post-landing checks:
the following pre-landing checks:
(a) Passengers remain seated
(a) Passengers to return to original announcement made;
seats announcement;
(b) flight crew remain seated annou-
(b) seat belts fastened; ncement made (unless attending
to safety related activity);
(c) seat backs in the upright position;
(c) disarm main exit doors when
(d) tray tables stowed; announcement is made and
cross-checked; and
(e) arm rests set;
(d) check that stairs/airbridge is in
(f) carry-on baggage correctly stowed position.
(overhead bins closed and exits
clear); (4) Evaluation criteria

(g) passengers briefed on the use of Cabin crew member performance will
electronic equipment; be observed, rated and de-briefed
(h) footrests correctly stowed; Pilot incapacitation drill
(i) ABPs at emergency exits
briefed; (1) Training objective

(j) cutlery and crockery removed The cabin crew member will apply the
from cabin; procedures relating to incapacitated
(k) cabin lighting set;
(2) General
(l) galley equipment secured;

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64.02.2 TRAINING

For each aircraft where the operation of (f) Protection of organisation

the pilot seats is significantly different, property – manuals, procedures,
each cabin crew member will - uniforms, passes, videos,
identification and inadvertent
(a) pull the pilot away from the flight communication of information.
controls and correctly fasten and
lock the restraint system; and (g) An overview of the regulations
pertaining to operator security
(b) position the pilot seat using the and the minimum aviation
controls, i.e. horizontal, vertical, security standards and other
recline. aeronautical legislation pertain-
ing to security issues, prescribed
(3) Performance criteria by the CAA.

(a) Apply flight crew coordination 4.2 Passenger security

and flight crew communication
procedures to assist the (1) Training objective
remaining flight deck crew.
The cabin crew member will be familiar
(b) Administer first aid as nece- with the handling of unruly or violent
ssary. passengers and the carriage of
persons in custody.
Note: Paragraph is a
recommended subject. (2) General

4. Aviation security (a) Pilot-in-command’s authority.

4.1 Introduction to operator security (b) Restraint of passengers.

(1) Training objective (c) Crew procedures for passenger

The cabin crew member will be aware
of the minimum aviation security (d) Procedures on the ground.
standards prescribed by the CAA and
organisation policies/procedures as (e) Assault by passengers on cabin
they relate to the flight crew of an crew members.
(f) Passenger restraining equip-
(2) General ment.

(a) Requirement for cabin crew (g) Disruptive/intoxicated

members to comply with passengers.
minimum aviation security
standards prescribed by the (h) Carriage of persons in custody/
CAA and organisation security deportees.
policies/ procedures
(i) Measures relating to VIP pas-
(b) An overview of passenger sengers.
screening, carry-on baggage
screening, checked baggage 4.3 Security of the aircraft
security, mail/cargo security as it
relates to cabin crew members. (1) Training objectives

(c) Responsibilities of holders of The cabin crew member will be able to

airport restricted areas passes identify key elements relating to the
including the requirement to security of the aircraft.
challenge persons in restricted
areas who are not wearing (2) General
(a) Communication between cabin
(d) Protection of cabin crew crew members of possible
members’ personal belongings. threats to security.

(e) Flight crew baggage – identifica- (b) Pre-flight checks/inspection of

tion/procedures. an aircraft prior to departure

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64.02.2 TRAINING

(c) Admittance to the flight deck -

operating crew, passengers and (j) weapon.
CAA inspectors.
4.6 Bomb threats - aircraft on the ground
(d) Measures to prevent unau-
thorised access to aircraft not in (1) Training objective
The cabin crew member will be aware
(e) Security measures relating to of the procedures to be followed in the
catering. event of a bomb threat to an aircraft
while it is still on the ground.
(f) Post-flight checks/inspections of
an aircraft after landing (cabin). (2) General

4.4 Management of security incidents (a) Crew advisory/briefing.

(1) Training objective (b) Disembarkation/evacuation.

Cabin crew members will have an (c) Search of the aircraft after
understanding of the roles and disembarkation/evacuation.
responsibilities of airport operators, (d) Re-entering the aircraft.
police and other agencies in the
management of security incidents. (e) Communication with pas-
(2) General
(f) Communication with authorities
(a) An understanding of the role and and organisation.
responsibilities of aerodrome
operators, police and other 4.7 Bomb threat - aircraft in flight
agencies in the management of
a security incident. (1) Training objective

(b) Requirement to report incidents The cabin crew member will be aware
and procedures. of the procedures to be followed in the
event of a bomb threat to an aircraft
(c) Information required at time of while in flight.
reporting a security related
incident. (2) General

4.5 Definitions (a) Pilot-in-command

(1) Training objective
(b) Crew advisory/briefing.
The cabin crew member will be
knowledgeable in the terms used in (c) Communication with pas-
aviation security. sengers.

(2) General (d) Search of the aircraft while in

Knowledge of the following terms:
(e) Awareness of components of an
(a) Bomb threat; explosive device.

(b) disembarking/evacuation; (f) Locating a suspect device.

(c) explosives disposal expert; (g) Protecting a suspect device.

(d) firearms; (h) Awareness of procedure empl-

oyed when moving a suspect
(e) hijacking; device.

(f) peace officer; (i) Areas of lowest risk for re-

(g) restricted area; locating of suspect device.

(h) sabotage; (j) Disposal of suspect device over-

(i) sterile area; and

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64.02.2 TRAINING

(k) Disembarkation/evacuation 5.1.2 Syllabus

upon landing.
Responsibility of cabin crew member and
(l) Re-entering the aircraft. equipment and materials. Objectives of first aid
(m) Communication with authorities
and organisation. (1) State three objectives of first aid:

4.8 Hi-jacking (a) To preserve life;

(1) Training objective (b) to prevent the condition from

worsening; and
The cabin crew member is familiar with
tactics and policies to be implemented (c) to promote recovery:
in the event of a hi-jack.
(i) Airway;
(2) General (ii) breathing;
(iii) circulation -
(a) Crew-advisory/briefing. • Heart
• Bleeding
(b) Company policies. Responsibility of cabin crew member
(c) General tactics.
(1) Hazards - are there any to you or
(d) Tactics specific to on-flight. passenger/s.

(e) Tactics specific to on-ground. (2) Decide as far as possible what the
(f) Coded signals. problem or cause is.
(3) Give appropriate first aid care.
(g) Conclusion of hi-jack incident.
(4) Communicate with the pilot-in-
(h) Communication with authorities command, giving all information
and organisation. gained, with an update at regular
(3) Application for cabin crew member
licence 5.1.3 First aid equipment and materials

(a) Application form for cabin crew (1) Describe how, when and why to use -
member licence
(a) surgical gloves;
Application form for cabin crew
member licence referred to in (b) supplemental oxygen cylinder
CAR 64.02.5, is contained in and face mask; and
Annexure B.
(c) first aid materials.
(b) Skill test
(2) State the disposal procedures for -
The skill test report referred to in
CAR 64.02.5 is contained in (a) body fluids, bagged and
Annexure C. labelled; and

(4) Issuing of cabin crew member licence (b) contaminated first aid material.

The form for a cabin crew member (3) Describe the on board sources of first
licence referred to in CAR 64.02.6 is aid materials and conditions for use -
contained in Annexure D.
(a) first aid kit;
5. First aid
(b) medical kit; and
5.1 Principles of first aid
(c) improvised materials carried on
5.1.1 Training objective the aircraft.

The cabin crew member will be able to define/ 5.2 In-flight medical emergency scene man-
demonstrate the principles of first aid required agement
to effectively handle an in-flight medical
emergency situation.

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64.02.2 TRAINING

5.2.1 Training objective (a) Cabin configuration of aircraft;

The cabin crew member will be able to define/ (b) number of cabin crew members
demonstrate the in-flight medical emergency on board;
scheme management required to effectively
handle in-flight emergency situation. (c) turbulence;

5.2.2 Syllabus (d) distance to ground life-support

system; and
Emergency scene management
(e) cabin altitude. Emergency scene
(6) Demonstrate with a simulated casualty
(1) Describe “Priority Action Approach”. the management on an in-flight
emergency situation.
(a) H - Hazards.
(a) Priority Action Approach (HHH
(b) H - Hello. ABC) -

(c) H - Help. (i) conscious casualty; and

(d) A - Airway. (ii) unconscious casualty.

(e) B - Breathing. 5.3 Casualty assessment and movement/

(f) C - Circulation
5.3.1 Training objective
(i) Heart
The cabin crew member will be able to define/
(ii) Bleeding demonstrate the casualty assessment and
movement/positioning required to effectively
(2) Describe the three possible sources of handle an in-flight medical emergency
help in an in-flight emergency situation: situation.

(a) Medical personnel on board; 5.3.2 Syllabus

(b) crew members; and Examine and assess a casualty

(c) passengers. (1) Define history, signs and symptoms

and describe their use.
(3) State the authorities that must be
notified of an in-flight emergency. (2) Name the vital signs and describe their
(a) Senior cabin crew member; and
(a) Respiration;
(b) pilot-in-command: ground ad- (b) pulse;
vanced life-support system. (c) level of consciousness;
(d) skin colour and temperature;
(4) State the administrative procedures to (e) pupils;
be completed following an in-flight (f) movement;
emergency: (g) sensation; and
(h) pain.
(a) Report forms:
(3) State how a medical alert device can
(i) Medical kit; assist in assessing a casualty’s
(ii) first aid kit; and
(4) Describe how to examine and assess a
(iii) name and address of casualty:
doctor in attendance or
anyone providing assis- (a) Primary examination; and
(b) secondary examination -
(5) Describe the effect of the aircraft
environment on an in-flight emergency (i) conscious casualty; and
(ii) unconscious casualty

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64.02.2 TRAINING Move and positioning a casualty (b) normal range of pulse rates; and

(1) State the preferred location for first aid (c) quality of the pulse.
administration in each aircraft interior
configuration. (4) State the rate of normal respiration for
an adult.
(2) Demonstrate with a simulated casualty
and blankets the moving and (5) Demonstrate, on a mannequin (adult)
positioning for first aid. or on a simulated casualty (adult)
mouth-to-mouth artificial respiration for
(3) State the specific conditions when a a minimum of one minute or 12 to 15
casualty should not be moved: consecutive ventilations; using the
head tilt-chin method to open the
(a) Head and spinal injuries; airway and a face mask with an oxygen
port and a one-way valve and oxygen.
(b) space limitations in the aircraft;
and (6) Demonstrate, on a mannequin (adult)
or on a simulated casualty (adult), with
(c) apparent death. the assistance of passengers, the
technique for ventilations prior to
NOTE: Refer to individual moving a casualty and every 15
organisation policies seconds thereafter until the casualty is
5.4 Artificial respiration - adult
(7) Describe how to administer oxygen to
5.4.1 Training objective an adult.

The cabin crew member will be able to define/ (8) State the procedures required to deal
demonstrate the artificial respiration (adult) with the following complications of
required to effectively handle an in-flight artificial respiration:
medical emergency situation.
(a) Gastric distension; and
5.4.2 Syllabus
(b) vomiting during artificial respira- Respiratory emergencies tion.

(1) State causes of respiratory emer- Mouth-to-mouth direct method of artificial
gencies: respiration - casualty with a suspected neck
(a) Airway obstruction;
(1) State when the jaw thrust without head
(b) lack of oxygen; tilt method should be used to open the
(c) dysfunction of lungs and heart; airway.
(2) Describe how to perform the jaw thrust
(d) allergic reaction - define signs without head tilt method and the tech-
and symptoms. nique to seal the nose for ventilations.
(3) Describe how to take a radial pulse.
(2) State the time when brain damage may
result from lack of oxygen. (4) State why and when the application of
a cervical collar is required. Mouth-to-mouth direct method of artificial
respiration (5) Describe the application of a
commercial cervical collar if applicable
(1) State when mouth-to-mouth artificial on aircraft and the preparation and
respiration (adult) should be initiated. application of immobilisation.

(2) State when the carotid pulse is taken Follow-up care - restored breathing
and rechecked during mouth-to-mouth
artificial respiration for an adult. (1) State when and why the recovery
position is used.
(3) Describe the characteristics of the
resting pulse of a health adult: (2) State location(s) in the aircraft for the
recovery position.
(a) Average pulse rate;

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64.02.2 TRAINING

(3) Demonstrate the recovery position on a

simulated, conscious or unconscious, 5.6.1 Training objective
breathing casualty without suspected
neck injury who is lying on their back. The cabin crew member will be able to define/
demonstrate the choking procedure for adult,
5.5 Artificial respiration - child and infant child and infant required to effectively handle
an in-flight emergency situation.
5.5.1 Training objective
5.6.2 Syllabus
The cabin crew member will be able to define/
demonstrate artificial respiration (child and Causes of choking
infant) required to effectively handle an in-
flight medical emergency situation. (1) State causes of choking in an adult,
child and infant:
5.5.2 Syllabus
(a) Food; Artificial respiration - child
(b) foreign objects;
(1) Define the term “child” as it applies to
first aid. (c) excessive consumption of alco-
holic beverages; and
(2) State the differences in the rate and
force of ventilations between an adult (d) fluid
and a child. Recognise choking
(3) State the resting pulse range for a
healthy child. (1) Describe the signs of choking for an
adult, child and infant:
(4) Demonstrate on a mannequin (child or
adult) or on a simulated casualty the (a) Partial airway obstruction; and
techniques of mouth-to-mouth artificial
respiration for a minimum of one (b) complete airway obstruction.
minute or 15 consecutive cycles. Choking adult and child
(5) Describe how to administer oxygen to a
child. (1) State the first aid for choking for an
adult and child casualty with partial Mouth-to-mouth and nose method of artificial airway obstruction:
respiration - infant
(a) Good air exchange; and
(1) Define the term “infant” as it applies to
first aid. (b) poor air exchange.

(2) State when and where the brachial Describe the methods by which a conscious
pulse is taken and rechecked during choking adult and child can assist
mouth-to-mouth-and-nose artificial themselves.
respiration. Demonstrate the first aid for a complete
(3) State the resting pulse range for a airway obstruction on a simulated, choking
healthy infant. adult and child casualty when the adult or
child is -
(4) State the rate and the force of
ventilations for an infant. (1) conscious;
(5) Demonstrate, on an infant mannequin if
available, the mouth-to-mouth-and- (2) conscious who becomes unconscious;
nose method of artificial respiration for and
a minimum of one minute or 20
consecutive ventilations, using the (3) found unconscious.
head tilt-chin lift method to open the
airway. State two instances when chest thrusts
should be used on an adult casualty:
(6) Describe how to administer oxygen to
an infant. (1) Advanced pregnancy; and

(2) markedly obese.

5.6 Choking - Adult, child and infant

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64.02.2 TRAINING State how to perform chest thrusts on a

woman casualty in the advanced stages of State the signs and symptoms of the following
pregnancy or a markedly obese casualty: respiratory emergencies:

(1) Conscious; and (1) Breath shortage (dyspnea);

(2) unconscious. (2) asthma; and Choking infant (3) emphysema.

Demonstrate, on an infant mannequin if First aid - Respiratory emergencies

available, the first aid for an airway
obstruction when an infant is - State the first aid for a casualty who is
suffering from breath shortage, asthma and
(1) conscious; emphysema:

(2) conscious who becomes unconscious; (1) Give oxygen;

(2) assist in taking prescribed medication;
(3) found unconscious. and Follow-up care - complete airway obstruction (3) call for medical assistance.

Describe the follow-up care for a complete 5.7 Shock, unconsciousness, fainting, stroke
airway obstruction when first aid has been and seizures
administered to -
5.7.1 Training objective
(1) an adult;
The cabin crew member will be able to define/
(2) a child; and demonstrate the procedures for shock,
unconsciousness, fainting and seizures
(3) an infant. required to effectively handle an in-flight
emergency situation. Allergic reaction
5.7.2 Syllabus
(1) Define allergic reaction.
(1) Shock.
(2) Describe the signs and symptoms: (2) Shock positions.
(3) Levels of consciousness.
(a) Facial swelling; (4) Unconscious casualty.
(5) Fainting.
(b) colour, cyanosed; (6) First aid - fainting.
(7) Recognise a stroke.
(c) tongue protruding; (8) First aid - stroke.
(9) Epileptic seizure.
(d) noisy obstructed breathing; (10) First aid - epileptic seizure.
(11) Convulsions - children and adults.
(e) shock; (12) First aid - convulsions - children and
(f) breathing stops. Shock Describe the treatment:
(1) Define shock.
(1) Call for on board medical assistance, if
any; (2) State causes of shock.

(2) give oxygen; (3) List the signs and symptoms of shock.

(3) ensure and maintain airway; (4) Treatment.

(4) leave in sitting position; Shock positions

(5) loosen tight clothing; and Name the position of choice to lessen the
severity of shock for a conscious casualty with
(6) monitor. each of the following conditions:
(1) Nausea and vomiting; Respiratory emergencies

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64.02.2 TRAINING

(2) chest injuries;

(1) feels faint; or
(3) heart attack; and
(2) has fainted.
(4) pelvic injury. Recognise a stroke Levels of consciousness
(1) Define a stroke.
(1) State the three responses used for
assessing the levels of consciousness: (2) List the signs and symptoms of a
(a) Response to voice; First aid - stroke
(b) response to touch; and
State the first aid for a stroke:
(c) response to pain
(1) Place casualty into the most
(2) State the conditions that may cause a comfortable position;
loss of consciousness:
(2) give oxygen;
(a) Stroke;
(3) protect paralysed parts of the body;
(b) heart attack;
(4) call for medical assistance; and
(c) head injuries;
(5) monitor.
(d) epilepsy; Epileptic seizure
(e) convulsions;
(1) Define epilepsy.
(f) diabetes;
(2) List the signs and symptoms of an
(g) fainting; and epileptic seizure.

(h) shock. First aid - epileptic seizures

(3) State the importance of monitoring the State the first aid for an epileptic seizure.
changes in the casualty’s level of
consciousness. Convulsions - children and adults Unconscious casualty (1) State a common cause of convulsions

in children.
(1) Describe the first aid for an
unconscious casualty: (2) List the signs and symptoms of
convulsions in children and adults.
(a) Breathing;
5.8 Heart attack
(b) not breathing; and
5.8.1 Training objective
(c) deep state of unconsciousness
(coma). The cabin crew member will be able to define/
demonstrate the procedures for heart attack
(2) State the first aid for an unconscious, required to effectively handle an in-flight
breathing casualty in shock. emergency situation. Fainting 5.8.2 Syllabus

(1) Define fainting. Heart attack

(2) State the cause of fainting. (1) Describe briefly the anatomy and
physio-logy of the heart.
(3) Describe the signs and symptoms of an
impending faint. (2) Define a heart attack.
(3) List the signs and symptoms of a heart First aid - fainting attack.

Describe the first aid for person who - First aid - heart attack

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64.02.2 TRAINING

State the first aid for a heart attack (b) severe bleeding (give oxygen if
showing signs of shock).
(1) Leave patient in semi-sitting position;
(2) Describe the signs of inadequate distal
(2) reassure; (away from) circulation to the
(3) give oxygen;
(4) loosen tight clothing; (a) Skin temperature;

(5) do not allow casualty to walk around; (b) colour; and

(6) give shock treatment; (c) pulse.

(7) monitor; and (3) Demonstrate, on a simulated casualty,

the techniques to control severe
(8) if cardiac arrest occurs, perform CPR. bleeding from a wound on the inside of
the forearm using dressing and two
5.9 Wounds and bleeding triangular bandages.

5.9.1 Training objective (4) Demonstrate how to improve impaired

distal circulation when a limb is
The cabin crew member will be able to define/ bandaged.
demonstrate the procedures for wounds and
bleeding to effectively handle an in-flight External bleeding from a wound - embedded
emergency situation. object

5.9.2 Syllabus (1) Describe the first aid for a wound with
an embedded object when the External and internal bleeding protrusion is -

(1) Define a wound (a) short; and

(a) Describe 6 types of wounds. (b) long.

(b) List 2 dangers of wounds. (2) Describe the techniques for the control
of bleeding form a wound with a short
(2) Define external and internal bleeding. embedded foreign object in the lower
leg using dressings, a ring pad and a
(3) List the signs and symptoms of internal triangular bandage.
bleeding. First aid - internal bleeding
(4) Define the three types of bleeding and
the signs of each: Describe the first aid for internal bleeding:

(a) Arterial; (1) Give oxygen;

(b) venous; and (2) place casualty into the shock position if
injuries and aircraft configuration
(c) capillary. permit; Contamination and infection of wounds (3) prevent shock from worsening; and

(1) Name measures to prevent further (4) call for medical assistance.
contamination and infection of wounds. First aid - nose bleed
(2) State how to clean a minor wound:
Describe the first aid for bleeding from the
(a) Demonstrate the use of roller nose.
bandages; and

(b) demonstrate the use of slings. First aid - protruding intestines Control external bleeding from wounds
Describe the procedure for handling
(1) Describe the first aid for a wound with - protruding intestines:

(a) slight bleeding; and (1) Don’t touch protruding intestines;

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64.02.2 TRAINING Immobilise a fracture of the femur

(2) don’t push back into body;
(1) List the factors that increase the
(3) cover with wet sterile dressings; and seriousness of a fracture of the
(4) don’t move casualty unnecessarily.
(2) Describe the immobilisation of a closed Tourniquets fracture of the femur/hip using a long,
padded splint, padding and seven
(1) State the dangers. triangular bandages.

(2) State the responsibilities of the first Immobilise a fracture of the clavicle
aider if tourniquet is used.
Describe the immobilisation of a fracture of
(3) Advise against use. the clavicle using two triangular bandages.

5.10 Fractures, dislocations and sprains Joint injuries

5.10.1 Training objective (1) Define two types of joint injuries:

The cabin crew member will be able to define/ (a) Dislocation; and
demonstrate the procedures for fractures,
dislocations and sprains to effectively handle (b) sprain.
an in-flight emergency situation.
(2) List the signs and symptoms of a -
5.10.2 Syllabus
(a) dislocation; and Fractures
(b) sprain.
(1) List the causes of fractures. First aid - joint injuries
(2) Define classifications of fractures:
State the principles of first aid for a -
(a) Closed fracture;
(1) dislocation; and
(b) open fracture; and
(2) sprain.
(c) complicated. Immobilise joint injuries
(3) List the signs and symptoms of a
fracture. (1) Describe the techniques for support
and immobilisation of a dislocated Rules of first aid - fractures shoulder using padding and three
triangular bandages and the
State the general rules of first aid for application of cold packs/ice packs.
(2) Demonstrate, on a simulated casualty,
(1) Support; and the techniques for support and
immobilisation of a sprained ankle
(2) immobilise. using a blanket/cushion and two
triangular bandages and the Immobilise a fracture of the forearm application of cold packs/ice packs.

Demonstrate, on a simulated casualty, the 5.11 Burns

immobilisation of a closed fracture of the
forearm using three triangular bandages and 5.11.1 Training objective
short, padded splint or an improvised, padded
splint. The cabin crew member will be able to define/
demonstrate the procedures for burns to
effectively handle an in-flight emergency Immobilise a fracture of the lower leg situation.

Describe the immobilisation of a closed 5.11.2 Syllabus

fracture of the lower leg using six triangular
bandages and either two padded, wooden Burns
splints or the good leg as a splint.
(1) List the types of burns:

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64.02.2 TRAINING

(a) Dry burns: heat, fire, hot metal, (c) skull fracture.
(2) Describe how to recognise the three
(b) scalds: steam, hot water, hot oil/ types of head injuries by -
(a) history;
(c) cold burns: liquid
nitrogen/oxygen; (b) signs; and

(d) chemical burns: acids, alkalis; (c) symptoms.

(e) electrical burns; and (3) Name the injury that is most commonly
associated with a head injury (neck,
(f) radiation burns. spinal).

(2) State the classification of burns: First aid - head injury

(a) Superficial - reddening of skin; (1) Describe the first aid for a scalp wound
with an underlying fracture of the skull,
(b) partial - blistering; no loss of using large dressing and a triangular
skin; and bandage.

(c) full thickness - loss of skin and (2) Describe the best position for
possibly underlying tissue and conscious/ unconscious casualty with
muscle. head injury. First aid - burns Spinal injury

(1) Describe the first aid for burns: Describe how to recognise a spinal injury by -

(a) Electrical burns; and (1) history;

(b) other types. (2) signs; and

(2) List critical burn areas: (3) symptoms.

(a) Face (lung involvement); Unconscious casualty - suspected spinal

(b) hands and feet;
(1) State the principal of first aid for a
(c) genitals; and spinal injury.

(d) circumferential burns. (2) State under what conditions a casualty

with a suspected spinal injury should
(3) State dangers of burns: be moved.
(a) Shock; and
(3) Describe the necessary when moving a
(b) infection. casualty with a suspected spinal injury
within the limitations of an aircraft
5.12 Miscellaneous conditions I configuration.

5.12.1 Training objective Acute abdominal distress (acute abdomen)

The cabin crew member will be able to define/ (1) Define acute abdominal distress (acute
demonstrate the procedures to effectively abdomen).
handle miscellaneous conditions in an in-flight
emergency situation. (2) Describe the signs and symptoms of an
5.12.2 Syllabus acute abdomen. Head injury (3) Describe the phenomenon of the

referred pain.
(1) Define three types of head injuries:
(4) State two causes of an acute
(a) Concussion; abdomen:

(b) compression; and (a) Acute appendicitis; and

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64.02.2 TRAINING

The cabin crew member will be able to define/

(b) ectopic pregnancy. demonstrate the procedures to effectively
handle miscellaneous conditions in an in-flight Acute abdominal distress emergency situation.

Describe the first aid for an acute abdominal 5.13.2 Syllabus

distress: Earache (Barotrauma)
(1) Call for medical assistance;
State the signs and symptoms of earache:
(2) give nothing by mouth -
(1) Pain, increasing during descent of
(a) food and drink; or aircraft;

(b) medication for pain or sedative. (2) dizziness;

(3) place casualty in the position of most (3) loss of hearing; and
(4) possible rupture of eardrum.
(4) prevent shock from worsening; and Sinusitis
(5) give oxygen.
State the signs and symptoms of sinusitis: Poison emergencies
(1) Headache;
(1) List the four ways that poison can gain
entry into the body. (2) pain increasing during descent of
(2) List the signs and symptoms of
poisoning by ingestion. (3) possible nosebleed; and First aid - poison by ingestion (4) dizziness.

State the first aid for a conscious casualty First aid - earache and sinusitis
when a poison has been ingested:
(1) Describe the first aid for an earache:
(1) Vomiting included;
(a) Assist in taking prescribed
(2) vomiting not included; medication if necessary; and

(3) give oxygen; and (b) valsalva manoeuvre, chewing,

swallowing, yawning.
(4) call for medical assistance.
(2) Describe the first aid for sinusitis: Diabetic emergencies
(a) assist in taking prescribed
(1) Define diabetic emergency. medication.

(2) State how the history of an incident Hyperventilation

helps to identify a diabetic emergency:
(1) Define hyperventilation.
(a) Conscious casualty; and
(2) State the signs and symptoms of
(b) unconscious casualty (check hyperventilation:
medic alert disc).
(a) Marked anxiety;
(3) List the signs and symptoms of a
diabetic emergency. (b) short of breath; First aid - diabetic emergencies (c) dizziness and light headedness;
inability to concentrate;
State the first aid for a diabetic emergency.
(d) feeling of unreality;
5.13 Miscellaneous conditions II
(e) tingling, pins and needles in
5.13.1 Training objective extremities;

94/SA-CATS-FCL64/sg Page 55

64.02.2 TRAINING

(f) an awareness of heart beating recognition and ways to minimise these

very fast; and effects.

(g) yawning, sighing. 5.14.2 Syllabus First aid - hyperventilation General

Describe the first aid for hyperventilation: (1) Describe the physiology of respiration
and circulation.
(1) Try to talk the passenger into slowing
his respiration rate; (2) Identify the body’s requirement for
oxygen and the potential for flight crew
(2) have the passenger breath into an member incapacitation due to lack of
oxygen mask that is not receiving oxygen.
oxygen flow, or into a vomit bag; and
(3) Describe the most common physio-
(3) do not give oxygen. logical effects of altitude and the
pressurised cabin, including but not Air sickness limited to dehydration, effects of
trapped gases and water rentention.
(1) State the causes of air sickness: Effect of altitude
(a) Turbulence;
(1) Define what is meant by decompre-
(b) poor ventilation; ssion sickness and describe the
physiological effects of pressure
(c) digestive disorders; and changes on gases in the body. Define
“safe” times between scuba-diving and
(d) unpleasant odours. flight.

(2) List the signs and symptoms of air (2) Define what is meant by hypoxia, the
sickness: hazards associated with it, signs and
symptoms, ways to detect it and
(a) Nausea and vomiting; minimise its effects.

(b) dizziness; (3) Define Time of Useful Consciousness

and factors affecting it.
(c) pale, clammy skin; and
(4) Identify persons most susceptible to
(d) fainting the effects of hypoxia. First aid - air sickness (5) Describe the effects of altitude on night
vision and the impact this has on flight
Describe the first aid for air sickness: safety and personal safety.

(1) Assist in taking medication; 5.15 CPR - Adult, child and infant

(2) provide fresh air; 5.15.1 Training objective

(3) recline the passengers seat; The cabin crew member will be able to define/
demonstrate the procedures required to
(4) place a cool, damp cloth over the effectively handle cardiopulmonary resus-
passenger’s eyes; citation on adult, child and infant in an in-flight
medical emergency.
(5) dispose of any vomitus in an
appropriate manner; and 5.15.2 Syllabus

(6) clean and deodorise area as required. Cardiac arrest

5.14 Aviation medicine (physiology of flight) (1) List 3 common causes of cardiac
5.14.1 Training objective
(a) Heart attack;
The cabin crew member will be able to identify
and describe the most common physiological (b) electric shock; and
effects of flight in pressurised and non-
pressurised aircraft including likely causes, (c) asphyxia.

94/SA-CATS-FCL64/sg Page 56

64.02.2 TRAINING

(2) State four things of imminent delivery.

(2) State the signs and symptoms of
cardiac arrest. Preparations - emergency delivery One-rescuer CPR adult, child and infant (1) List the materials that will assist a First
Aider in an emergency delivery.
(1) State when CPR is required for cardiac
arrest. (2) State how to prepare the expectant
mother for an emergency delivery.
(2) Define the terms “child” and “infant” as
they apply to CPR. First aid - emergency delivery

(3) Describe one-rescuer CPR for adult, (1) Describe the role of the person
child and infant casualties: administering first aid in an emergency
(a) When to start/when to stop;
(a) Normal delivery;
(b) techniques;
(b) delivery with complications -
(c) sequencing; and
(i) umbilical cord;
(d) timings
(ii) placenta; and
(4) Demonstrate on a mannequin (adult)
one-rescuer CPR for a minimum of one (iii) haemorrhage.
minute or four cycles of 15
compression’s and 2 ventilations to (2) State how to care for the new-born
Resuscitation Council standards which baby.
are in accordance with the standards of
the Heart Foundation. (3) State how to care for the placenta and
umbilical cord following delivery.
(5) Demonstrate, on mannequin (child or
adult), one-rescuer CPR or a child for a (4) Describe how to care for the mother
minimum of one minute of 10 following delivery until medical aid is
continuous cycles of 5 compression’s obtained.
and 1 ventilation as above which are in
accordance with the standards of the NOTE: Should the decision be made to
Heart Foundation. cut the umbilical cord, sterile
equipment must be used.
(6) Demonstrate, on an infant mannequin if
available, one-rescuer CPR for a 5.17 Death on board
minimum of one minute or 10
continuous cycles of 5 compression’s 5.17.1 Training objective
and 1 ventilation which are as above in
accordance with the standards of the The cabin crew member will be knowledge-
Heart Foundation. able about and in a position to effectively
handle death on board.
(7) State the minimum time for pulse
assessment when giving CPR to a 5.17.2 Syllabus
casualty in hypothermia. Death on board
5.16 Emergency childbirth (1) Describe the procedures for notifying
5.16.1 Training objective
(2) Describe the procedure for the
The cabin crew member will be able to define/ deceased’s valuables and document-
demonstrate the procedures required to ation.
effectively handle emergency childbirth in an
in-flight medical emergency situation. (3) Handling of the body according to
organisation directives.
5.16.2 Syllabus
5.18 Self medication Childbirth - imminent
5.18.1 Training objective
(1) List three signs that indicate the
beginning of labour.

94/SA-CATS-FCL64/sg Page 57

64.02.2 TRAINING

The cabin crew member will understand the (1) Name the signs and symptoms of -
dangers of self medication and their side
effects. (a) superficial frostbite; and

5.18.2 Syllabus (b) deep frostbite.

Background knowledge (2) List signs and symptoms of the

progressive stages of hypothermia.
(1) Normal physiological and neuro-
physiological functions of aircrew is First aid - cold injuries
mandatory if flight safety is to be
achieved. (1) State the first aid for -

(2) Taking medication alters or changes (a) superficial frostbite;

physiological and neuro-physiological
reaction and functioning. (b) deep frostbite; and

(3) Disease and/or medication is usually (c) hypothermia.

incompatible with flight safety.
(2) State the minimum time for pulse
(4) A flight crew member using any assessment in a casualty with severe
medication (prescription or over the hypothermia.
counter) that alters flight skills should
not be allowed to perform flight duties. 5.20 Hypothermia

(5) Regarding flight safety, consider the 5.20.1 Training objective

effects of the -
The cabin crew member will be able to define/
(a) disease/ailment; demonstrate the procedures required to
effectively handle hypothermia in an in-flight
(b) main pharmacological action of medical emergency situation.
the mediation used; and
5.20.2 Syllabus
(c) pharmacological side effect. Heat illnesses
(6) Never underestimate the medico-legal
implications of all medication in aircraft (1) State four conditions that cause heat
accidents and incidents. illnesses.

(7) During every flight there is the (2) List four safety measures to prevent
possibility that at any moment with no heat illnesses.
prior warning the aircrew might have to
use their - (3) List the signs and symptoms of -

(a) concentration abilities; (a) heat cramps;

(b) best attention allocation (b) heat exhaustion; and

(c) heat-stroke -
(c) critical judgement capabilities;
(i) classic heat-stroke; and
(d) decision taking abilities; (ii) exertional heat-stroke.
(e) clear sensory and motor func-
tioning. First aid - heat illnesses

5.19 Frostbite, hypothermia State the first aid for -

5.19.1 Training objectives (1) heat cramps;

The cabin crew member will be able to define/ (2) heat exhaustion; and
demonstrate the procedures required to
effectively handle frostbite and hypothermia in (3) heat-stroke.
an in-flight medical emergency situation.
5.21 Toothache
5.19.2 Syllabus
5.21.1 Training objective Cold injuries

94/SA-CATS-FCL64/sg Page 58

64.02.2 TRAINING

The cabin crew member will be able to define/

demonstrate the procedures required to (3) Visual disturbances.
effectively handle toothache in an in-flight
medical emergency situation. (4) Impaired judgement.

5.21.2 Syllabus Appetite suppressants Toothache (1) Alteration of higher cognitive skills.

List the signs and symptoms of a toothache: (2) Depression.

(1) Pain; Anti-acids

(2) swelling; and (1) Difficulty in eye focussing.

(3) localised heat. (2) Various nervous system effects.

NOTE: Often associated with sinusitis Anti nausea drugs

- referred pain.
(1) Sedation and drowsiness. First aid - toothache
(2) Tremors.
(1) Describe the first aid for a toothache:
(3) Low blood pressure.
(a) Call for medical assistance; and
(4) Heart rhythm disturbance.
(b) prevent shock from worsening.
(5) Dizziness.
(2) Describe the care for a knocked-out
tooth: Anti diarrhoea

(a) Do not handle the tooth by the (1) Brain function suppression.
(2) Visual disturbances.
(b) gently replace the tooth into the
socket if the casualty refuses to Anti hypertensive drugs (for high blood
have the tooth replaced: pressure)

(i) place the tooth in a (1) Heart rate disturbances.

moistened gauze or a cup
of water; (2) Dizziness.

(ii) seek medical aid as soon (3) Possible loss of consciousness.

as possible. Flight environment changes Environment - passengers with respiratory
problems (1) Pressure changes

Describe the precautions to be taken when (2) Temperature changes.

the interior of aircraft has been sprayed with
disinfectants or insecticides. (3) Hyporic changes.
5.22 Most commonly used medication
(4) Vestibular function changes (normal
5.22.1 Training objective turn and bank and G-forces effects on
the balance organs).
The cabin crew member will understand the 6
most commonly used medication available. (5) Vibration.

5.22.2 Syllabus Social chemical substances Analgesics (painkillers, antihistamines, anti- (1) Nicotine.

allergic, anti congestants, blocked nasal
passages). (2) Alcohol.

(1) Drowsiness. (3) Caffeine.

(2) Euphoria. Recommendations

94/SA-CATS-FCL64/sg Page 59

64.02.2 TRAINING

“fracture” means break in the bone;

(1) Don’t use over the counter medication
on flight duty unless you have cleared it “femoral” means artery in the groin or femoral
with your designated aviation medical pressure point;
“gastric” means stomach;
(2) Avoid taking different types of
medications simultaneously. “history” means what happened before, or to
(3) If taking “allowable” medication while cause the problem;
on flight duty, monitor your
performance and skills continuously “physiology” means how the body works;
and ask colleagues to co-monitor your
performance. “radial pulse” means wrist pulse;

(4) If temporarily on medication which “respiration” means breathing;

makes grounding mandatory,
remember that the body should be
clear of all that medicine. This may “signs” means what you see on the person;
take several days after the last dosage and
has been taken.
“symptoms” means what the person feels and
Notes: describes.


Training programme content and delivery must

be consistent with the amount and type of
equipment carried on the operator’s aircraft and
the operator’s procedures that have been
published. This should be as practical as


Any organisation conducting cabin crew

member training must be approved by the
Commissioner in terms of Part 141.

5.23 Definitions

Any word or expression to which a meaning

has been assigned in the Aviation Act, 1962,
and the Civil Aviation Regulations 1997,
bears, when used in the publication, the same
meaning unless the context indicates
otherwise, and -

“anatomy” means what the body consists of;

“barotraumas” means trauma involving

changes in air pressure;

“brachial” means artery on upper inner arm or

brachial pressure point;

“cardiac arrest” means a heart that has


“CPR” means cardio pulmonary resuscitation;

“carotid” means artery in the neck on either

side of airway;

“cervical” means neck;

“distal” means a point on an extremity further

away from the trunk;

94/SA-CATS-FCL64/sg Page 60


1. Examination

An applicant for a cabin crew member licence

must pass a written theoretical knowledge
examination on -

(1) safety and emergency procedures -

(a) standard safety procedures;

(b) standard emergency

procedures; and

(c) cabin crew manual; and

(2) particulars of aircraft type -

(a) aircraft systems;

(b) aircraft exits;

(c) safety and emergency

equipment; and

(d) normal, abnormal, alternate and

emergency operating limitations
relating to safety and emergency

2. Retesting after failure

(1) The pass mark for any written

examination referred to in CAR 64.02.3
is 75%.

(2) A candidate who fails with a mark of

between 71% and 74%, may apply in
writing for a re-mark within 30 days
from the date of receiving the
examination results, on payment of the
appropriate fee.

If the re-mark is successful, the fee will

be refunded.

(3) A candidate who fails with a mark of

above 68%, may apply to be entered
for the following examination sitting.

(4) A candidate who fails with a mark of

between 60% and 68%, has to wait for
six months before applying to enter

(5) A candidate who fails with a mark of

less than 60%, will have to wait for 12
months before applying to enter again.

94/SA-CATS-FCL64/sg Page 61

64.02.4 SKILL TEST

1. Procedures

The procedures referred to in CAR 64.02.4

are the drills and checks contained in SA-
Skill Test Form No: CA 64-07.

94/SA-CATS-FCL64/sg Page 62


1. Application form

The application form for the issuing of a cabin

crew member licence, is contained in Form
No: CA 64-09

2. Skill test report

The skill test report that must accompany an

application for the issuing of a cabin crew
member licence, is contained in Form No: CA

94/SA-CATS-FCL64/sg Page 63


(Delete this paragraph) Form

A cabin crew member licence will be issued in

the form contained in Annexure D.

94/SA-CATS-FCL64/sg Page 64
Annexure A


Year Aircraft Pilot-in- Details of flight Duration of flight Remarks

command Route
Hours Minutes
Day Month Type Registration
Totals brought forward ………… …………

.......... ……… ……… ……………. ……………. ………….……. ………… ………… ……………..

.......... ……… ……… ……………. ……………. ………….……. ………… ………… ……………..

.......... ……… ……… ……………. ……………. ………….……. ………… ………… ……………..

.......... ……… ……… ……………. ……………. ………….……. ………… ………… ……………..

.......... ……… ……… ……………. ……………. ………….……. ………… ………… ……………..

Totals carried forward

Remove the rest of these forms, they are obsolete

Annexure B





(i) An application for a cabin crew member licence shall comply with the provisions of car 64.02.5.

(ii) The original application must be submitted to the Commissioner for Civil Aviation.

(iii) Where the required information cannot be furnished in the space provided, the information must be submitted as
a separate memorandum and attached hereto.


1.1 Surname: …………………………………………………………………………………………………………………………………..

1.2 Forenames: …………………………………………………………………………………………………………………………………..

1.3 Residential address: 1.4 Postal address:

…………………………………………………………........... ………………………………………………………...............

…………………………………………………………………. ………………………………………………………...............

…………………………………………………………………. Postal code ……………………………………….................

1.5 Telephone number: ……………………………………... 1.6 Telefax number: ………………………………………….

1.7 Identinty number: ……………………………………………. 1.8 Passport number: ………………………………………….

1.9 Date of birth: …………………………………………………. 1.10 Nationality: ……………………………………………….

1.11 Name of present employer: 1.12 Address of present employer:

…………………………………………………………………. ………………………………………………………………….

…………………………………………………………………. ………………………………………………………………….

Postal code …………………………………………………..

1.13 Telephone number of present employer: ………………… 1.14 Nationality: ……………………………………………….

1.15 CAA reference number: ……………………………………. 1.16 Capacity in which employed: ……………………………..

1.17 Age: …………………………………………………………... 1.18 Country of permanent residence: ………………………….

1.19 The applicant declares hereby that the particulars provided in this application are true in every respect.

…………………………………………………………………… ..……………………………………………………………………..
Signature Date


2.1 Type of aircraft: ………………………………………………………………………………………………………………………………...

2.2 Current valid medical classification: …………………………………………………………………………………………………………

2.3 Academic qualifications: ………………………………………………………………………………………………………………………

2.4 Particulars of previous experience in the aviation industry:





2.5 Supporting documents:

Mark the appropriate block

F A current class 2 medical certificate

F The skill test report

F Proof of the applicant’s age

F Documentary proof of passing the theoretical knowledge examination

F Documentary proof of the required experience

F Documentary proof of the successful completion of the appropriate training course

F The appropriate fee as prescribed in Part 187 of the regulatons

Annexure C





Name of applicant ………………………………………………………………………………………………………………

Date of birth ………………………………………………………………………………………………………………

Residential address ………………………………………………………………………………………………………………

Postal address ………………………………………………………………………………………………………………

Nationality ………………………………………………………………………………………………………………

Ref No. ………………………………………………………………………………………………………………

Tel No. ………………………………………………………………………………………………………………

Date ……………………………………… Signature of applicant …………………………………………


1. Name of training organisation …………………………………………………………………………………………

2. Name of examiner …………………………………………………………………………………………

3. Date of test …………………………………………………………………………………………

4. Duration of test …………………………………………………………………………………………

5. Type of aircraft used …………………………………………………………………………………………

6. Registration No …………………………………………………………………………………………

7. Result of test F passed F failed

8. Remarks …………………………………………………………………………………………



9. Date …………………………………………………………………………………………

10. Signature of examiner …………………………………………………………………………………………



Test Loading Remarks

1. Public address system and interphone 1 2 3 4 5


2. Passenger briefing drill 1 2 3 4 5

3. Aircraft exit operational drill on aircraft type 1 2 3 4 5

4. Evacuation drill 1 2 3 4 5

5. Life raft drill 1 2 3 4 5

6. Life jacket drill 1 2 3 4 5

7. Aircraft slide drill 1 2 3 4 5

8. Fire fighting drill 1 2 3 4 5

9. Oxygen equipment drill 1 2 3 4 5


Test Loading Remarks

1. Pre-flight check 1 2 3 4 5

2. Pre-take off check 1 2 3 4 5

3. Pre-landing check 1 2 3 4 5

4. Post landing check 1 2 3 4 5


1. Requires considerable further training

2. Requires further training

3. Satisfactory

4. Good standard with no ingrained faults

5. High standard

Annexure D




1. Surname of applicant: …………………………………………………………………………………………………………...

2 Forenames of applicant: ………………………………………………………………………………………………….........

3. Date issued: ……………………………………………. 4. Expiry date: ……………………………………………..

5. Physical address: 6. Postal address:

…………………………………………………………….. …………………………………………………………….

…………………………………………………………….. …………………………………………………………….

…………………………………………………………….. …………………………………………………………….

…………………………………………………………….. Postal code: …………………………………………….

…………………………………………………………………… ………………………………………………………....
Commissioner for Civil Aviation Date of issue