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Lorell Ann Otoya

7200 N. Hemple Ave.

Kansas City, Missouri 64152
I am seeking a position using my experience in research, problem solving and org
anization to contribute to the success of the company.
Work Experience
Quest Diagnostics, Lenexa, KS - Collection Specialist& Acct. Coordinator II - (A
ug 2000-April 2010)
* Managed receivables for Clinical Billing line of business which averaged 500 p
lus clients with total balances of 2,000,000 plus. It was my sole responsibility
to contact any client with balances over 30 days past due.
* Resolved daily customer calls regarding incorrect billings and contacted clien
ts with past-due balances to make acceptable payment arrangements that would be
agreeable to Quest and the client.
* Created a monthly excel spreadsheet of clients 90 or more days delinquent and
owing $1000 plus for upper management. Gave management report of these clients'
payment arrangements and my recommendations on what percentage of their balance
should be reserved for bad debt.
* Identified write-offs and input credits for the past due invoices using Oracle
Financial System version 11i.
* Communicated with other departments (i.e. Sales, Marketing) regarding pricing
discrepancies and numerous other client issues.
* Received daily shipments of cash from various Quest patient service centers.
* Verified and reconciled cash received against daily report on money collected.
* Maintained contact with PSC offices on any discrepancies in monies received.
Wells Fargo Financial Acceptance, Kansas City, Missouri--Customer Service Rep. (
Jan. 1999-Aug 2000)
* Coordinated and created the correspondence for the automobile repossession dep
artment to concur with different state laws
* Handled the charge-offs and deficiency balance calculations for two branch off
ices with Well's Fargo Financial Acceptance
* Minimized company losses by handling insurance claims on repossessed vehicles
with collision damage and initiated all warranty and credit life refunds.
GE Capital, Merriam, Kansas -Collector/Skip Tracer (Oct. 1990-Jun 1998)
* Investigated and gathered information to determine alternative methods for con
tacting unreachable delinquent customers.
* Handled incoming calls from credit card customers with billing errors and othe
r customer service issues, forwarding information to the correct department for
quickest resolution of customer's problem.
* Negotiated payment arrangements with delinquent customers to satisfy the debto
r and the company needs.
St. John's College, Winfield, Kansas Associate of Arts Degree
Additional Skills
* Customer service oriented
* Proficient in MS Excel, Word Access and Oracle Financial System
* Able to Prioritize and meet deadlines
* Strong work ethic and team building orientation
References on request