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James L Mead 619-948-5515 * jm5c58ca@westpost.

net Software Product Management SW Engineering Director * Product Manager * Process Efficiency Dedicated and versatile Product Manager experienced with work-flow management in a growing small company acquired by a 300,000 person company. Seasoned in crea ting business justifications for product direction oriented to the needs of the financial direction of the firm, the demands for functionality by Sales and Cust omers and the ability of Software Engineering to produce produce changes. Solid understanding of storage area networks (SAN) and technologies utilized in enter prise corporate data centers. Unique ability to "bridge the gap" between indivi duals making business decisions and those developing technology. Experienced wi th streamlining work-flow in changing environments to optimize performance of a Product Team and yield maximum results in product deliverables. Strategic-minde d Manager with a solid well-rounded background in technology who can adapt to ne w technical and social environments easily. Core competencies include: Agile Software Development Process Strategic Planning - Direction Setting Software Development / Testing Management Software logic development / product integration Partner / Vendor Contract Negotiations Well Rounded Technical Background Connecting Executive and Technical Teams Work-flow / Process Efficiency Technical / Managerial Proficiencies Platforms: Windows, Macintosh, Solaris, HP-UX, Ubuntu Linux Tools: Microsoft Office Suite (Power Point, Word, Excel), MS Visio, MS Project, Adobe P hotoshop, OpenOffice Suite (open source Office), Atlassian JIRA (workflow manage ment), Business Objects Databases: My SQL, Microsoft Access, Sybase, Oracle, Informix Management: Was identified as a "key contributor" and retained by IBM following acquisition for two-year retention program to ensure thorough integration into IBM Global Se rvices Professional Experience Product Manager / Director SW Engineering, IBM / NovusCG (acquisition) - San Di ego, CA 2005 to 2010 Managed strategic product direction by working with Customers, Sales Professiona ls and Executive Leadership to maximize product strength, functionality and prof itability while maintaining the product road-map and directing releases. Grew t he Software Engineering Team through the growth of NovusCG and integrated the Te am with IBM Teams throughout the acquisition by IBM. Streamlined work-flow to o ptimize the efficiency of the software development process. Key Achievements: Developed and implemented efficient work-flow using Agile Software Development f or 25-person Engineering Team from prior to acquisition to a fully-integrated IB M department. Adapted small company process to meet the needs of IBM process while maintaining an efficient product release schedule that met the needs of Customers, Sales an d financial oversight. Gave direction to the Marketing Manager and Project Managers who drove each soft ware release within software development cycles. Managed and negotiated Partner and Vendor contracts to maximize value for produc t direction.

Provided Sales support and product demonstrations to potential customers and met with customers to determine product needs and plan the software road-map to inc lude the best customer value and most impactful revenue for the business. Senior Project / Account Manager, NovusCG (prior to IBM acquisition) - San Dieg o, Ca 2002 to 2005 Interfaced directly with clients to manage storage services provided by SAN Stor age Engineers in the media and entertainment industry. Managed the EMC vendor r elationship and worked with Warner Bros. to ensure that solutions were tailored to their needs and service level expectations were met by directly managing the Engineering Team. Key Achievements: Managed a team of Storage Engineers who provided storage solutions for media and entertainment clients by assigning work and tracking success. Created project plans, assigned work, tracked individual and overall project sta tus and provided reports about the projects throughout the project life-cycles. Provided sales leads by identifying potential for new projects based on the need s of the customer. Project Manager / Systems Engineer, Wink Communications - Alameda, Ca 1999 to 2 002 Managed relationships with broadcast television, cable and satellite companies a nd implemented interactive television services on-site throughout the United Sta tes. Staged servers and routers to prepare for delivery of each solution before performing the installation on-site in broadcast television and cable providers . Key Achievements: Responsible for delivering an organized technical customer service department, i ncluding an executed training program for engineers. Wrote and implemented automated UNIX shell scripts to manage over 70 active site s more effectively. Used knowledge of multiple cable TV converter platforms to plan and complete Bet a Testing and final launch to test markets in Los Angeles. Deployment Engineer, Cotelligent - Liberty Corner, NJ 1998 to 1999 Deployed solutions for Lucent Technologies' Clients who included large telephone companies throughout the United States. Designed and staged optimized upgrades to customer environments in a lab setting to ensure accurate changes to product ion systems before implementation. Key Achievements: Deployed HP-UX 10.20 UNIX Operating System to clients of Lucent Technologies. Designed LVM layout and backup procedures for operations and zero-failure disk m irroring. Installed Informix database engine on HP-UX 9000 platform and optimized tunable parameters Systems Engineer, UUNet Technologies - Fairfax, VA 1996 to 1998 Resolved technical issues for customers using personally written shell scripts a nd Solaris tools to maintain corporate Internet customers. Supervised Junior En gineers by handling escalations and giving technical direction for complicated i ssues. Key Achievements: Wrote training and problem analysis documentation for network connection, DNS, S MTP and NNTP issues for both Junior Engineers and Clients to better understand h ardware and software. Configured and administered customized INN newsfeeds and Sendmail for dedicated, corporate clients. Resolved complex issues escalated from Junior Engineers through a solid understa nding of network protocols, software, hardware, DNS and routing. Educational Background

BS in Chemistry, University of Maryland - College Park, MD