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MATTHEW B. OLSEN 1014 W Sumac * Andover, KS 67002 * H: 316.733.5136 * C: 316.621.

3900 INFORMATION TECHNOLOGY PROFILE Systems Analysis & Support ~ Business Analysis ~ End-User Training & Support Skilled and accomplished IT leader with an effective blend of strengths that com bines solid technical expertise with team leadership and the ability to communic ate complex issues across diverse levels and functions. Recognized and valued fo r superior analytical skills, initiative, time management, and reliability. Prov en achievements collaborating with various teams and groups on project design, p lanning and implementation. Effectively handle multiple priorities, ensuring ontime completion of all details. Willing to travel and go where-ever the job may take him. Highlights of Expertise: * Project Leadership * Data Modeling * Decision Analysis * Database Programming * End-user Training & Support * Business Analysis * Cross-departmental Communication * Crystal Reports * Application Support * Business Objects Enterprise * Database Administration Technical Proficiencies: Platforms: Windows 2003 / 2008 server, Windows XP, Vista, 7 Tools: Oracle 8i and 10g, Word, Excel, Visio, Outlook, PowerPoint, Access, SQL s erver 2000, 2005, and 2008 Visual Studio .NET, Crystal Reports (SME) Languages: Visual Studio, Visual Basic, Transact SQL, Java, C / C++, Oracle and SQL server stored procedure and function programming PROFESSIONAL EXPERIENCE CITY OF WICHITA, Wichita, KS 2001 - Present Rapidly promoted to positions of increasing complexity and responsibility based on technical skills, team leadership, outstanding performance, and a strong cust omer service profile. Systems Analyst II- Tidemark Application Analyst (2006-Present) Manage the database for this application, which serves permitting and inspection s tracking functions. Serve as the technology lead for related projects. Work wi th users across diverse functions to create new business processes and to provid e support for current software. Gather and review business requirements to creat e detailed project plans. Coordinate vendor demonstrations for new software prop osals and replacement projects. Manage Business Objects Enterprise server. Key Projects & Contributions: * Recognized for the ability to effectively communicate technical issues and sol utions to users at all levels of technical expertise. * Tested updates to database application software; implemented various databases . * Regarded as departmental SME on Crystal Reports, assisting colleagues as well as users in other departments. * Provided one-on-one training, guidance and documentation on the use of Crystal Reports and information retrieval from other sources such as MS Excel and Acces s databases. * Established weekly workdays at other departments to improve IT problem-solving on location. * Pushed for the replacement of a 10-year old database and led RFP requirements gathering. * Received 2 peer-nominated awards based on exceptional service to others. Systems Analyst II - Housing Application Analyst (2002-2006) Worked closely with management staff to analyze and determine steps to improve t he overall technology strategy and direction, including business process change, staff training, and new software implementation. Presented recommendations to I T board for approval. Tested software patches provided by the vendor. Trained us ers.

Key Projects & Contributions: * Completed a project to analyze the City of Wichita wireless network infrastruc ture. * Provided extensive reporting on technical issues and projects to staff and man agement - inside and outside of the IT department - using Crystal Reports. * Project manager for planning, implementation and training on new IVR system. * Performed data analysis to determine housing assistance trends in various city areas. * Implemented data transformation package to enhance information reporting to st aff and management. Increased number of useful reports from 25 to 75, providing key reporting functions still in use today. Systems Analyst I - Library Support Analyst (2001-2002) In this highly customer-facing position, served as the primary helpdesk analyst for the entire 10-branch library system, providing everything from PC troublesho oting and maintenance to systems support. Key Projects & Contributions: * Instrumental in replacing local database with a client/server-based product th at contained all prior records. * Trained staff in basic troubleshooting of common problems to empower users and reduce calls for IT support on simple matters. * Communicated library needs and issues to IT leadership to aid planning and dec ision-making. EDUCATION AND TRAINING BS Degree * Computer Information Systems & Management Information Systems NEWMAN UNIVERSITY, Wichita, KS Associates Degree - Computer Information Systems BUTLER COMMUNITY COLLEGE, El Dorado, KS Project Management Workshop EXECUTRAIN