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KEVIN M. LYNCH 1581 Ivy Ave East St Paul MN 55106 651-230-6488 kl5f3806@westpost.

net QUALIFYING SKILLS Accomplished Professional with proven record of performance and initiative in fa st paced environments * Highly effective in ability to manage multiple situations with detailed attent ion * Background in PC troubleshooting and repair; Experienced in MS Office * Creative problem solver; Skilled in identifying customer needs and solutions * Motivational leader, experienced in managing and training productive teams * Positive communicator with well-developed interpersonal skills * Dedicated, enthusiastic and dependable; Committed to exceeding expectations AREAS OF EXPERTISE Computer & Software Installation * Exceptional Customer Service Deadline Driven Environments * Strong Interpersonal Skills Team Leadership & Coaching * Sales & Business Background Excellent Technical Skills * Rapid Learning Ability Creative Problem Solver * Customer Relationship Building PROFESSIONAL EXPERIENCE Production Manager Footprint Communications, Hudson, WI 2007 - 2008 Producers of Printed Marketing Materials for Car Dealerships Nationwide * Selected to manage company's largest account, Crescent Printing Company, in newly created position providing high level customer service from impetus of pr oject to finish * Motivated, trained and led 15-30 machine operators and hand laborers on how to successfully produce print product * Established solid relationships with key customers, senior management, project managers and supervisory personnel Highlights: * Increased sales by 23% within first two months of employment, with demonstrate d continual growth * Commended by company President for excellent project management, team lead ership and strong work ethic * Recognized by President of Crescent Printing Company for timely expedition of weekly production and delivery * Earned two promotions within one year, based on consistent job reliability and job completion Owner/Operator Computer Care, St. Paul, MN 2001-2007 * Launched and developed computer installation and repair business * Created and maintained loyal clientele with local mortgage companies and indiv iduals by providing quality service and a dependable product * Gained valuable experience in small business management and client relations Corporate Team Support/Sales Department DecisionOne Corporation (formerly Control Data) Minneapolis, MN 2000-2001 * Provided strong technical support to 30+ customers daily for company's largest

accounts * Reduced call times from 18 minutes to 14 minutes with no reduction in quality of service * Earned highest number of customer satisfaction awards out of fifteen team memb ers Senior Sales Account Manager Intermedia Communications, Minneapolis, MN 1999-2000 * Worked closely with owners to design business, phone and computer applications * Prospected a customer base with companies of all sizes; delivered sales presen tations on telecommunications products and services Executive Sales Account Representative Ovation Communications, Minneapolis, MN 1998-1999 * Provided analog and digital telecommunications applications for small and larg e businesses * Worked on a variety of technologies including: telephone systems, PBX's, key s ystems, Centrix and voice mail * Specialized in digital network services such as T1's, high speed internet, SON ET, and frame relay EDUCATION A+ Certification Premier Computer Education, Roseville, MN Electro-Mechanical Technology St. Paul Technical College, St. Paul, MN