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Alan Casterline 13266 SE 125th Avenue - Clackamas, Or. 97015 503-698-4211 ac5fa9da@westpost.

net KEY PROFICIENCIES Apply excellent time management and technical skills toward diagnosing and provi ding technical solutions for PC equipment and network connectivity. Ability to evaluate systems and processes to identify and resolve technical oper ating issues and trace port problems to resolve connectivity issues. Specialist in diagnosing and repairing computer systems to the component level. Knowledgeable in certain aspects of network administration including domain/acco unt setup, desktop PC configuration for connectivity, printer connectivity, and hardware support. TECHNICAL SKILLS Hardware: Computer repair, component level repairs, printers/PCs, connectivity , laptops, peripherals, multimedia, memory, video, sound, CD-ROMS, power supply, monitors, modems, hard drives, hard disk controllers, scanners, wireless cards OS: Windows,( 95, 2000, XP), Novell Applications: MS Office Suite, Lotus Notes, Dreamweaver, Adobe Acrobat, PageMa ker, FileMaker, PhotoShop, EpicCare, and Peoplesoft. Areas: E-mail, Internet, desktop, networks, domains, jacks, switches, IDF, Hel p desk Networking: TCP/IP, Tape backup Other Tools: Server Manager, User Manager, VPN, Ghost Security Clearance : Secret PROFESSIONAL EXPERIENCE Aru Resources - Dublin, OH Contract Company 03/2010-Present Chase Banks Brake fix replaced hard drives, CD-ROM and motherboards Native Staffing - Hampstead, MD Contract Company Install new printers at different locations Nike Replaced old computers with new HP computers Connected to the old computer remotely and upload the data, documents, and Outlook files to a server. Then connect the new computer to the se rver and download the data, documents and Outlook files. Install all the progr ams that were on the old computer. TAC Wolrdwide - Mesa, AZ. Changed name to: Advantage Technology 01/2009-P resent Dell Project - At VA Hospitals Computer Deployment: Replaced old PCs with new ones Migration of old computers: Set up new PC next to old PC, boot old PC to CD, lo g on to new PC and stop black ice, connect the two PCs with a crossover cab le, start CD on both PCs, after migration was done, remove old PC and install n ew PC Was hired by TAC Worldwide after Spherion lost the Dell contract Senate Offices - Vancouver and Portland Installed new PCs, printers, software and server Modis- Southfield, MI. Contract Company 03/2009-Present

05/2009-12/2009 Home Depot Project To replace their servers in a three stage process Stage 1: Prepare the store for the new servers. Adding a new switch, move patc h cables to free up ports 1-10 on switches 2 and 3, balance the power load on th e power strips and free seven outlets, mark off a section in the rack for the ne w servers. Verify that all store system work. Stage 2: Remove the two old servers. Install the two new servers and a raid se rver. Connect the patch cables from the three servers to their designated switc hes and ports. Box up old servers, shrink wrap them and put shipping label on t hem. Verify that all store system work. Stage3: To finish removing old servers and other equipment. Spherion/Technisource - Austin, TX. Contract Company 03/2008-12/2008 Dell Project - At VA Hospitals Computer Deployment: Replaced old PCs with new ones Migration of old computers: Set up new PC next to old PC, boot old PC to CD, lo g on to new PC and stop black ice, connect the two PCs with a crossover cab le, start CD on both PCs, after migration was done, remove old PC and install n ew PC Tech Lead for one job Dell Project - At Army Corps of Engineers Facilities Computer Deployment: Replaced old PCs with new ones Image new PC, install the correct software from the work order, collect informat ion from old PC, migrate data from the old PC to the new PC, remove old PC, ins tall new PC, have user verify that their data was migrated Target - Clackamas, Or. 11/2007-01/2008 Seasonal job Stocked shelves, Sold Electronics, and Cashiered Lexicon Staffing Inc - Beaverton, Or. 07/2007-10/2007 Contract Company

Legacy Heath System IR projects Configuring PCs and installing them, installing printers, installing different c ards on multiple PCs, warranty replacement work, changed the MAC address, set th e network speed to 100 full CDI Business Solution- South Charleston, WV Contract Company 01/2007-02/2007 Testing wireless 802.11n network project at Intel's, Hillsboro, Or. plant (CDI c ontract company). Testing different wireless drivers on different Windows OS's, Win 2000, XP and Vista, with different wireless cards, write up any problems fo und and take charge of the problem until it was fixed KAISER PERMANENTE - Portland OR 12/1995-03/2006 Field Service Support, Intermediate/Computer Technician Demonstrated superior skills in providing reliable computer operation to 750+ in ternal personnel located at Administration office and in over 1,000 hospitals an d clinics Worked with a team to troubleshoot and break/fix Digital, Compaq and Dell deskto ps and laptops computers. Responsible for installing, configuring, diagnosing, troubleshooting, replacing

and repairing hardware components, hard drives, wireless cards, ROM drives, memo ry, power supplies and monitors Installed, maintained and supported peripherals such as local printers, All-in-o ne: (printers, scanners, copiers and faxes), external hard drives, scanners, int ernal and external modems, and wireless cards Applied expertise toward resolving hardware problems in Lexmark network printers that included replacing printer fusers, rollers and pickup rollers, and replaci ng the printer Worked with the network team to resolve network problem, by tracking the jack to the switch and switch to port in the network IDF Used Server Manager through Citrix to add/remove PCs from domains Used User Manager through Citrix to modify user accounts Installed and configured a VPN client on for home users to connect into the Kais er network Demonstrated excellent communication skills and cultivated dynamic relationships with internal staff by installing and supporting of MS Office 2003, Lotus Notes 6.5, Dreamweaver 6, Adobe Acrobat 6.5, FileMaker 7.5, PhotoShop 6.5, Oracle, Re flection TN3260 and Epic Imaged PCs using Norton's Ghost Used Exchange as a project before Kaiser went with Lotus Notes and latter with L exicon Staffing Utilized vendor knowledge bases and fostered key relationships with vendors to f acilitate escalated problem resolution Wrote documents for users to use while using certain applications Wrote documents for home users to install applications Assisted the help desk by working on rotating basics Installed and supported Windows 2000, Windows XP and Novel 6.5 Configured TCP/IP on the PCs and printers for the Kaiser network Some LAN experience Flashed and changed BIOS setting Monitored tape backups on daily and weekly basics EDUCATION Warner Pacific College, Portland OR, Bachelor of Science in Business Administrat ion, 2000 CompTIA A+ Certification 2007