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RANDY BASEMAN W142N9665 Knollcrest Circle * Germantown, Wisconsin 53022 262-251-0599 * rb5fb4ca@westpost.

net COMPUTER OPERATIONS PROGRAMMER ANALYST Knowledgeable IT Operations Programmer Analyst with extensive experience improvi ng company performance and profitability through expert implementation, troubles hooting, support and enhancement of multi-platform technical systems and softwar e. Job Scheduling specialist with proven record of success reducing staffing cos ts and improving coverage through skilled management and allocation of technical teams. Strong leader with demonstrated expertise in technical project managemen t and operations supervision. AREAS OF EXPERTISE Project Management * Job Scheduling & Workforce Allocation * Shift Management * Systems Automation Operations Supervision * Technical Upgrades * Change Manageme nt * Batch Administration Process Improvement * Staff Management & Evaluation * Help Desk Support * Disast er Recovery Testing TECHNICAL KNOWLEDGE ADC2 * ESP * PCS * CA-Scheduler * Control-M * CA-Deliver (SAR) * Robot & BRMS Ta pe Backup Lotus Notes * Clarity * Remedy * Windows * UNIX * PC applications * AS/400 * Mai nframe PROFESSIONAL SYNOPSIS METAVANTE / FIS CORPORATION, Milwaukee, Wisconsin * 2006-2009 Operations Programmer Analyst: Coordinated with team of 4 analysts as well as DB A, DASD, Computer Operations, Help Desk and Change Management personnel to proce ss approximately 60-80 tasks per month supporting over 600 Control-M tables and 100,000 daily jobs. * Delivered 24/7 on-call support every 3 weeks to support Control-M software, se rvers and job schedules. * Developed and maintained most departmental documentation to assist with on-cal l support. * Played key role in Disaster Recovery testing on bi-annual basis. Created and m aintained documentation. MANPOWER CORPORATION, Milwaukee, Wisconsin * 2001-2006 Computer Operations Supervisor / Job Scheduler: Oversaw daily activities of 8 Co mputer Operators. Monitored employee performance and delivered performance revie ws. Served as 1 of 3 Batch Job Schedulers company-wide using Control-M and CA-Sc heduler. * Delivered BRMS Tape backup system software support including set-up, daily ope rations support and disaster recovery testing support, as well as yearly tape ba ckup process audits. * Cut staff from 8 to 6 operators and improved coverage through implementation o f 12-hour shifts for 24/7 coverage. Re-allocated 2 Operators to Help Desk and Ch ange Management. * Managed automation of over 6,000 manual procedures, saving over 40 programmerhours per month repairing failed jobs caused by operator error and 2 hours per n ight of processing time. * Played key role in designing 3 change management systems in 3 different platfo rms, reducing open problem tickets from average of 1,000 to 100 across 30 Applic

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RANDY BASEMAN * Page 2 * rb5fb4ca@westpost.net SPRINGS WINDOW FASHIONS, Madison, Wisconsin * 1993-2000 Computer Operations Supervisor: Oversaw operations of Help Desk, Job Scheduling and Computer Operations personnel. Directed daily activities of 4 Operations Ana lysts and 5 Computer Operators. * Secured savings of 4 hours per night of processing time by automating all Main frame jobs using PCS job scheduling systems. * Slashed paper usage 75% using CA-Deliver (SAR) tool allowing Application teams to view reports online. * Allowed for reduction in staff by 3 members, slashing personnel costs, through creation and implementation of all AS/400 Job Schedules using Robot Job Schedul ing products. * Coordinated with Database Specialist to design Problem / Change Management sys tem. LAND'S END, Dodgeville, Wisconsin * 1992-1993 Computer Operations Shift Manager: Managed daily activities of 7 Computer Operat ors. * Saved 1 hour of downtime nightly, eliminated operator errors and streamlined o rder intake process through automation of Nightly IPL procedure using REXX on IB M 3090 MVS system. J.C.PENNEY COMPANY, Wauwatosa, Wisconsin (last two positions below) Operations Shift Manager: Managed daily activities of 21 Computer Operators and responsible for all the annual Performance Reviews. * Created cross-training operator rotation that became the training template for the Milwaukee Data Center for several years. Milwaukee Job Scheduler: Responsible for all Job scheduling in the Milwaukee Da ta Center * Shifted all of the Milwaukee Data Processing to the Reno, Nevada and Texas Dat a Centers. * The above allowed for the reduction in staff from 120 to 27 operators within o ne year. EDUCATION Associate of Science in Computer Programming Milwaukee Area Technical College, Milwaukee, Wisconsin PROFESSIONAL DEVELOPMENT Real Estate Broker's License Dale Carnegie Sales Certificate