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Resume for

19 Theodora Drive Home: 908-359-2724
Hillsborough, NJ 08844
Self-driven Manager experienced in strategic planning, project management, facil
ities planning, operations, process engineering, finance, and team leadership, w
ho was a member of key teams producing savings exceeding $300 million.
Results oriented leader with ability to enhance operations and cut cost through
process improvements.
* $168 million saved by restructuring operations and identifying cost-saving opp
* Member of quick response team that aligned processes for timely launch of prom
Excellent project manager, able to accomplish goals by taking concepts from desi
gn to completion.
* $60 million plus saved in outsourcing by designing/building state-of-the-art f
* Managed occupancy design of new 800,000 sq. ft. facility for consolidation of
three remote sites.
Bottom line contributor with track record of assessing needs and developing effe
ctive action plans.
* Improved reporting time by simplifying budget preparation process through cost
analysis system.
* Avoided needless cost by analyzing impact of systems changes and making recomm
Seasoned strategist whose dedication and team leadership skills enable realizati
on of objectives.
Bachelor of Science, Management Science, Kean University, Elizabeth, NJ
Masters in Management Science Technology from Stevens Institute of Technology, H
oboken, NJ
President of the Intertribal Council of AT&T Employees (ICAE) Business Resource
Group - Northeast Region
Member of the board of the National ICAE Executive Council.
Member of the Advisory Board for the Nitchen Native American Children's Museum,
in NYC
Member of the Alliance Business Resource Group
Member of the New Jersey Lighthouse Society
IHN (Interfaith Hospitality Network) volunteer
On-call disasters volunteer with Red Cross and Salvation Army
AT&T Pioneer life member
Public school science and cultural volunteer

Professional Experience
Professional Services Group (PSG) at the NJ Department of Labor (2008 - present)
* Provided call center session leadership and a member of the Program team.
Asst. Staff Manager Worldwide Business Customer Care (2003- 2008)
* Provided support by budget creation and management, financial analysis and rep
orting and contract management. Coordinator of Network Security Employee Backgr
ound Checks, Disaster Recovery Planning, Work Center Planning Database initiativ
es and liaison to program internal and external stakeholders. Mentored other tea
m members.
Asst. Staff Manager of Customer Care Business Simplification and Care Customer C
are Platform (CCP2) Teams, AT&T Headquarters (1999-2003)
* Establishing user scenarios, developing process flows, develop workflow cost a
nalysis, defining user requirements, and budget coordinator, for Business Custom
er Care Operations.
Asst. Staff Manager/Process Engineer of Customer Care Promotions and Initiatives
AT&T Headquarters (1997-1999)
* Conduct feasibility studies to determine impact of new initiatives.
* Establish user requirements, feasibility analysis, and documentation to suppor
t new promotional offerings.
* Received Certificate for Role Model Behavior in support of the promotions proc
* Served as Resource Coordinator for Business Customer Care Business Emergency P
lanning Team.
Supervisor of Middle Markets, AT&T Headquarters (1996-1997)
* Conducted customer/employee satisfaction and financial analyses for 1000+ pers
on organization.
* Received Certificate of Excellence for efforts on the Human Resources Customer
Care Planning Team.
Supervisor of Customer Service Transformation, AT&T Headquarters (1994-1996)
* Developed workcenter results/metrics tracking process and cost savings initiat
* Received Certificate of Excellence for reengineering effort that generated sig
nificant savings.
Supervisor of Business Communications Services and Network Services Division Fin
ance (1990-1994)
* Performed financial/internal contract analyses, estimated budgets, and prepare
d P&L statements.
* Team leader on 3 process teams and Facilitator on 2 process teams.
* Conducted time-in-motion studies in Customer Care work centers along with Arth
ur Andersen & Co, to introduce Activity Based Costing to AT&T.
Supervisor Facilities Planning, Space Planning, Construction and Drafting (1987-
* Managed staff of 14 direct/18 indirect reports in engineering, design and cons
truction for 3 AT&T Research and Development locations.
Asst. Staff Mgr. /Assoc. Plant Engineer of New Facilities Planning (1984-1987)
* Reported to the president of AT&T Information Systems, coordinating consolidat
ion of facilities as mandated by the FCC during divestiture, including design of
new 800,000 sq. ft. Middletown, NJ facility. Interfaced with AT&T Legal to prep
are documents of consolidation compliance for monthly reporting to the FCC. Rema
ined on stand-by to testify before the FCC on compliance.
* Supervised staff during the closing of 3 facilities and the relocation into ne
w facility.
Administrative Rep and Asst. to VP Bell Laboratories - Area 43 (1981-1984)
* Defined organizational needs (people, space and budget) for 4 locations, condu
cted performance and rate review processes, coordinated the VP Mentorship progra
m, planned and coordinated the New Technical Supervisor training seminars, and t
rained team staff and Admins for other VP groups.
Building Engineering Facilities Planner (1979-1981)
* Responsible for designing and planning for the construction of R&D laboratorie
s facilities.
* Tracking of space utilization within the R&D Facilities.
Prior AT&T experience includes finance, accounting and entry level positions at
Bell Laboratories.
June, 2010