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Chenell Ellis 606 66th Avenue 2nd Floor Philadelphia Pa 19126 ce5fd158@westpost.

net 267-262-0167 OBJECTIVE A customer service position in an organization seeking a professional with exper ience in a fast pace office environment, excellent communication skills, and the ability to multitask while maintaining customer focus. SUMMARY OF QUALIFICATIONS Highly motivated administrative professional with 3 years of experience in a hig h volume Customer call center and processing center in a healthcare industry. So lid knowledge of benefit verification and authorizations, ICD9 codes, EOB's, thi rd party payors, managed care, private pay and HIPPA regulations. Proficient in Windows-based applications and MS office including Excel, Word and Outlook usin g multiple platforms. Energetic self starter that demonstrates initiative and fl exibility in a fast paced environment. RELEVANT EXPERIENCE CardioNet Inc, Conshohocken, Pa 2007- Present Senior Customer Care Specialist Serves as the central point of contact for practices and Account Executives as w ell as overall responsibility of assigned market activities, while maintaining t he highest levels of service by addressing the needs of the customer base. Respo nsibilities include: * Primary Interface with account Executives and practice management staff to rec eive, analyze and resolve service issues. * Coordinate communication between respective departments, physicians/ practice and insurance companies relating to service levels, coverage, coding, and reimbu rsement issues. * Provide service calls to newly enrolled customers and high priority customers. * Verify eligibility for referrals and obtain prior authorization from insurance carriers * Respond to telephone inquiries and arrange kit delivery and activation for pat ients * Enter patient data files info into automated databases. * Provided training as needed for new employees, organized and prepared training material, and worked with Quality Assurance Analysts to identify areas for trai ning opportunities. * Lead Customer Care Specialists while conducting assigned market recaps, queue management, etc. in executing company strategies to ensure company vision. Radio Shack 2006-2007 Sales Associate Maintained outstanding customer service as per RadioShack standards, generating sales, and merchandising * Ensured that each customer received outstanding service by providing a friendl y environment, which included greeting and acknowledging every customer, maintai ning solid product knowledge and all other aspects of customer service.

Office Team Philadelphia, PA 2005-2006 General Office Clerk Reported to various jobs sites as needed to perform clerical and administrative

tasks. * Operated a postage machine to send all outgoing documents, making inbound and outbound calls, etc. * Processed mail, daily reports and correspondence and other various clerical du ties. EDUCATION 2009-Present Peirce College Philadelphia, PA * Studying for a Bachelor's degree in Business Management * Maintains a 3.65 GPA * Expected to receive Degree 2013 2001-2004 Rittenhouse Academy Philadelphia, PA * Attended a college prep mini school program * Received high school diploma TECHNICAL TRAINING AND PROFESSIONAL DEVELOPMENT HIPAA Training, Customer Care Management Seminar, Medical Terminology Training a nd Project Management. Microsoft Excel, PowerPoint, Outlook.