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Maggy Floeter 12005 Dahoon Drive, Oklahoma City, OK 73120 * 405.326.3366 * mf5fe936@westpost.

net Maggy Floeter is a superior communications professional with extensive experienc e in all types of writing, from online and corporate communications to proposal development. She fuses expert skills as a writer, rhetorician and researcher to produce consistently strategic communications. Ms. Floeter's proven ability to c onceptualize and write compelling narratives, combined with over 25 years experi ence as a manager, trainer and team leader has made her a sought after commodity . Known for strategically creating vision, identifying opportunities and deliver ing persuasive products on or before deadline, despite intense demands, Maggy Fl oeter is the logical choice to join any writing team. Demonstrated success record in: * Strategic corporate communications with the ability to work with clients and c olleagues at all organizational levels. * Technical writing, with extensive experience creating manuals, help documentat ion, job aids, online end-user documentation and proposals * Preparing persuasive and compelling speeches for corporate executives * Team leadership, motivation and self-development, committed to continuous lear ning and professional development. * Online communication that is marketing oriented and easy to read CORE COMPETENCIES * Organizational Communications * Brand Development * Online Communications * Adult Education * Competitive/Strategic Planning * Internal Marketing * Technical Writing * Research * Proposal Writing HIGHLIGHTED CAREER ACHIEVEMENTS * Corporate Communications - Received America Online's Award for Excellence for the superior planning and execution of the "AOL is there for you!" communicatio ns subsequent to the 1999 Oklahoma City tornado. * Online Communications - Completely revamped Dobson Communications Intranet si te, merging three disparate regional sites into one cohesive national site, incr easing usage by 500% * Technical Writing - As Technical Writer for Teleflora, wrote and updated manu als and help documentation for four dissimilar point-of-sale software systems on three different operating systems * Adult Education - Retrained 800 technical representatives at AOL to handle Bi lling and Saves calls in three weeks PROFESSIONAL EXPERIENCE Tessada & Associates, Inc., Oklahoma City, OK June 2009 - Present Proposal Specialist * Works with the proposal team, writing effective, rhetorically sound, and conv incing management and technical approaches and solutions in proposals * Interviews subject matter experts (SMEs) to gather information for writing su ccinct, persuasive Past Performance citations * Rewrites or revises dynamic resumes for project personnel, using both standar d formats and custom formats required by the customer

* Works with the Business Development team, researching and analyzing contracti ng opportunities Editor in a Box, Oklahoma City, OK January 1993 - Present Owner/Manager * Provides communications consultation services for businesses, organizations a nd individuals * Designs and creates dynamic marketing materials, including brochures, email a dvertisements and banners * Provides consultation services for online communication including Website con tent and design to create enticing text and graphics that ensure readability and the effective use of white space * Writes compelling resumes and vitas in a variety of styles * Proofreads and edits books, articles and papers to ensure consistent message, correct grammar and punctuation and enhanced readability Teleflora, Inc., Oklahoma City, OK September 2007 - January 2009 POS Marketing Technical Writer * Designed and authored electronic Help documentation for Teleflora's four poin t-of-sale systems, Dove POS, Eagle, Daisy and DovePlus * Created Web-based interactive demos for our various products * Designed and authored Web-based Help documentation for Teleflora's online poi nt-of-sale system, DovePlus * Created marketing and sales support materials * Designed and wrote user manuals for Dove POS, Eagle and Daisy * Designed and wrote Quick Reference materials for user support. Dobson Communications Corp., Oklahoma City, OK February 2002 - August 2007 Project Manager - Internal Communications/Waypoint Business Owner * Wrote and/or edited internal communications for largest rural wireless carrie r in the U.S. - known in various markets by either Dobson and Cellular One * Wrote strategic executive communications, internal company news, training and software documentation and manuals * Provided news and technical content for the company Intranet, known as Waypoi nt * Trained, managed and provided support for all departmental contributors to Wa ypoint * Provided Waypoint support for all company employees * Researched and wrote policies for Business Operations and Sales * Designed, wrote, and published company's monthly newsletter a la mode, Inc., Oklahoma City, OK October 2001 - December 2002 Documentation Specialist/Snapshot Editor * Served as Editor of The Snapshot, the Web portal built into a la mode's premi er appraisal software. As Editor; wrote customer profiles, tips, industry news, company news, software bulletins and other public relations materials * Wrote company press releases * Wrote and/or edited marketing materials; including print ads, magazine articl es, collaterals, Web presence, etc. * Wrote all technical end-user documentation, manuals and help files * Updated company Web site with new documentation America Online, Oklahoma City, OK April 1996 - January 2001 Communications Manager * Provided fast, up-to-date internal marketing and training/educational materia

ls to local, national and international employees * Wrote daily employee newsletter, daily APB brief sheet, monthly GM newsletter , weekly Call Center Trends * Managed and wrote technical help materials for four Member Services Forums (I ntranet) - Billing, Saves, AOL Canada and AOL OKC * Wrote executive communications * Contributing editor to AOL's monthly magazine, inSite * Served on General Manager's advisory council * Handled local public relations, including crisis management * Coordinated all facets of call center events * Wrote and submitted letter to Fortune magazine, which earned AOL the honor of being one of the 100 best places to work in the U.S. EDUCATION Master of Arts, English (CRL) University of Oklahoma, Pending thesis completion Bachelor of Science, Secondary Education, University of Oklahoma, 1991 AWARDS 1993 - Outstanding Graduate Student Instructor at the University of Oklahoma 1999 (April) - America Online Award for Excellence 1999 (September) - America Online Award for Excellence 2006 - Dobson Eagle Award, awarded for continued excellence PROFESSIONAL MEMBERSHIPS ASTD - American Society for Training and Development PRSA - Public Relations Society of America