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3920 Brooke Meadow Lane, Olney, MD 20832 Phone 301-570-1647/mobile 301-908-1450 E-mail Susan F. Little OBJECTIVE: To obtain a challenging and rewarding position that will best utilize and benefit from my professional strengths, as well as my vast experience and k nowledge of the Mortgage industry. EMPLOYMENT: 3/2009 to Present Chevy Chase Bank Bethesda, MD Pool Specialist Responsibilities included: *Receive and review of loan sale list from Secondary Marketing *Create accurate pool list *Prepared and insured loan documentation in adherence with investor guidelines *Insured the accuracy and uniformity of the Underwriting and Transmittal Summary for each loan *Submit loan information to Freddie Mac Seller System *Prepared Original Notes for the investor's custodian *Provided verification of Purchase Statement and Funding Detail report . *Monitored and resolved all Fannie Mae and Freddie Mac audits per investor guide lines. *Assisted with shipping of sold government loans. 9/2007 to 3/2009 Rosselle Realty Services Real Estate Assistant Responsibilities included: *Managed utilities for all assigned foreclosed properties *Submitted Broker Priced Opinions (BPO) to Bank Web sites *Managed and updated communication in the ACT data base. *Completed all tasks in the bank web sites *Provided professional client/agent communication *Prepared bank statements and deposits *Ordered HOA/Condo documents *Answered multi-line phone system 7/2002 to 8/2007 PNC Mortgage, LLC California, MD Senior Marketing Assistant/Administrative Assistant/HMC Assistant Responsibilities included: *Maintained customer contact data base . *Primary contact for marketing materials, referrals and closing customers. *Maintained referral tracking for all branches, compiled projections for the Hom e Mortgage Consultants (HMC) in all branches. *Maintained monthly reports on Affiliate Tracking and Protections. *Provided customer assistance and issue resolution; compiled monthly customer su rvey results. *Prepared month close commission package for all HMC's for all branches. *Completed expense reports for HMC's. *Maintained compliance Reg B report weekly for 100% loan compliance. *Assisted customers with credit report corrections *Assisted branch manager with new employee hire and training. Olney, MD

*Created procedure manual for improved consistency and compliance. *Maintained office supplies and answered multi-line phone system. 5/1985 to 5/2002 Chevy Chase Bank, FSB a, MD Assistant Shipping Manager 1993 to 2002 Responsibilities included: *Oversaw the distribution of employee work assignments. *Maintained reports for loans to be shipped daily. *Processed and shipped loans to multiple investors. *Completed suspense notifications from investors. *Reviewed and approved purchase advises from Investors for accuracy. *Reconciled discrepancies on purchase advise. *Processed and delivered Ginnie Mae pools. *Wrote and conducted employee performance appraisals. *Conducted applicant interviews. *Trained new employees. *Created and maintained Investor Guideline manuals. Sr. Post Closing Coordinator 1990 to 1993 *Post close loan files. *Reviewed all legal documents for accuracy. *Reconciled monies and processed checks. *Packaged loans for government insuring. *Submitted loans for insuring and guaranty. *Reviewed Mortgage Insurance Certificate's and Loan Guarantee Certificate's for accuracy. Document Control Coordinator 1985 to 1990 *Review Final Title Polices for accuracy. *Review Recorded Deed of trust for accuracy. *Create Assignments for recording. *Send final documents to Investors. *Monitor reports from Investors for deadlines on Final Documents. Skill set: Proficient in: Microsoft Office, ACT Data Base, Apptaker on the Web, Ginnie Net 2020, Freddie Mac Seller System and FNMA Seller System; Maryland Notary Referrals available upon request Bethesd