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3920 Brooke Meadow Lane, Olney, MD 20832

Phone 301-570-1647/mobile 301-908-1450
Susan F. Little
OBJECTIVE: To obtain a challenging and rewarding position that will best utilize
and benefit from my professional strengths, as well as my vast experience and k
nowledge of the Mortgage industry.
EMPLOYMENT: 3/2009 to Present Chevy Chase Bank
Bethesda, MD
Pool Specialist
Responsibilities included:
*Receive and review of loan sale list from Secondary Marketing
*Create accurate pool list
*Prepared and insured loan documentation in adherence with investor guidelines
*Insured the accuracy and uniformity of the Underwriting and Transmittal Summary
for each loan
*Submit loan information to Freddie Mac Seller System
*Prepared Original Notes for the investor's custodian
*Provided verification of Purchase Statement and Funding Detail report .
*Monitored and resolved all Fannie Mae and Freddie Mac audits per investor guide
*Assisted with shipping of sold government loans.

9/2007 to 3/2009 Rosselle Realty Services Olney, MD

Real Estate Assistant
Responsibilities included:
*Managed utilities for all assigned foreclosed properties
*Submitted Broker Priced Opinions (BPO) to Bank Web sites
*Managed and updated communication in the ACT data base.
*Completed all tasks in the bank web sites
*Provided professional client/agent communication
*Prepared bank statements and deposits
*Ordered HOA/Condo documents
*Answered multi-line phone system
7/2002 to 8/2007 PNC Mortgage, LLC California, MD
Senior Marketing Assistant/Administrative Assistant/HMC Assistant

Responsibilities included:
*Maintained customer contact data base .
*Primary contact for marketing materials, referrals and closing customers.
*Maintained referral tracking for all branches, compiled projections for the Hom
e Mortgage Consultants (HMC) in all branches.
*Maintained monthly reports on Affiliate Tracking and Protections.
*Provided customer assistance and issue resolution; compiled monthly customer su
rvey results.
*Prepared month close commission package for all HMC's for all branches.
*Completed expense reports for HMC's.
*Maintained compliance Reg B report weekly for 100% loan compliance.
*Assisted customers with credit report corrections
*Assisted branch manager with new employee hire and training.
*Created procedure manual for improved consistency and compliance.
*Maintained office supplies and answered multi-line phone system.
5/1985 to 5/2002 Chevy Chase Bank, FSB Bethesd
a, MD
Assistant Shipping Manager 1993 to 2002
Responsibilities included:
*Oversaw the distribution of employee work assignments.
*Maintained reports for loans to be shipped daily.
*Processed and shipped loans to multiple investors.
*Completed suspense notifications from investors.
*Reviewed and approved purchase advises from Investors for accuracy.
*Reconciled discrepancies on purchase advise.
*Processed and delivered Ginnie Mae pools.
*Wrote and conducted employee performance appraisals.
*Conducted applicant interviews.
*Trained new employees.
*Created and maintained Investor Guideline manuals.
Sr. Post Closing Coordinator 1990 to 1993
*Post close loan files.
*Reviewed all legal documents for accuracy.
*Reconciled monies and processed checks.
*Packaged loans for government insuring.
*Submitted loans for insuring and guaranty.
*Reviewed Mortgage Insurance Certificate's and Loan Guarantee Certificate's for
Document Control Coordinator 1985 to 1990
*Review Final Title Polices for accuracy.
*Review Recorded Deed of trust for accuracy.
*Create Assignments for recording.
*Send final documents to Investors.
*Monitor reports from Investors for deadlines on Final Documents.

Skill set:
Proficient in: Microsoft Office, ACT Data Base, Apptaker on the Web, Ginnie Net
2020, Freddie Mac Seller System and FNMA Seller System; Maryland Notary
Referrals available upon request