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Patricia (Gilda) Kociuruba

646 North Chicot Avenue, West Islip, New York 11795


(631) 422-1902
pk5feb2a@westpost.net
Management Professional with 10+ years of experience with HRIS implementations a
nd Customer Service in a multi client environment.

Skills
* Multiple payroll software including Highline E-Personality, ADP for Windows, C
yborg, Tesseract, Discoverer report writing.
* Microsoft Office suite, (Word, Excel, Powerpoint, Project.)
* Problem solving, leading individuals, organization and time management.
* Process flow management.
* Project Management.
* HRIS Implementation.
* Customer Service
* Team Player
Professional Experience

Ingentra HR Services
Director-Client Support Services Hauppauge, NY
2005-May 2010
* Responsible for the support of multiple payroll accounts in a BPO environment
and ensuring delivery of a quality product on time to clients.
* Responsible for multiple clients and services in a Call Center including benef
it open enrollments, FSA, online verifications and WebW2 support.
* Implementation project lead of HRIS system for several major accounts. This in
cluded data gathering, system build, testing of the application, training the cl
ient and internal staff and ensuring the delivery of a quality product.
* Implementation project lead of FSA debit card system. Developed process flow a
nd procedures which included training staff on the new product and procedures to
support clients.
* Lead and coordinated software upgrades to include testing, training documentat
ion and training clients and staff on the new software upgrades.
* Developed and streamlined payroll processes utilizing technology to reduce pro
cessing time and increase quality.
* Strategic team lead promoting new avenues to increasing business services.
* Developing staff to become leaders of the organization.
Humanic Solutions (Fiserv acquired by Humanic Solutions) Melville, NY
Account Manager- 1997-2005
* Manage and supervise staff of up to 18 individuals. Prepared and administered
annual performance reviews.
* Integrated desktop procedures based on system requirements and client needs.
* Designed training programs for external clients and performed on site training
.
* Directed and performed internal Client Services training program for payroll s
oftware upgrades.
* Implement payroll software upgrades
* Developed and implemented payroll audit reports.
Awards
* Fiserv Service Excellence Award
* Citicorp Service Excellence Award
Affiliations
* American Management Association (AMA)
* American Payroll Association (APA)
* Cyborg Users Association (CUA)
* Board member of High Line Customer Association (HLCA)