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CAREER OBJECTIVE A position with a company where broad management skills and computer knowledge c an be fully utilized.

SUMMARY OF SKILLS 5 years of experience working in technical support services, sales, marketing an d account management. Successful in establishing and managing new business devel opment and providing the necessary technical and follow-through support required to achieve sufficient customer satisfaction. Strengths in securing new business , implementing new products and remaining available to support IT services. EDUCATION A.A., Information Systems Management Keiser University, Tampa Fl Present A.A., Business Studies - 2004 Sir Arthur Lewis Community College, Castries St Lucia RELEVANT EXPERIENCE Assistant Network Manager - 2010 to Present Clear Signal Communications, Tampa Fl Assist management with designing, installing, configuring, managing, capacity pl anning, and assist clients with communications network technology issues. * Assist in specialized technical projects, monitoring progress, controlling cos ts, supervising contractors, and providing status reports. * Help Manage file systems, storage devices, network servers and workstations. * Assists in troubleshooting and resolution of any network problems. Teller - 2007 to 2009 First National Bank, Castries St.Lucia Maintained proper cash limits, cashed checks, accepted deposits, and issued cash iers checks, money orders, traveler's checks, cash advances, and funds. * Provided high level of customer service for all banking transactions * Researched and resolved account discrepancies. * Consistently produced results beyond expectations of supervisors. CSR - 2005 to 2007 Digicel Telecommunications, Castries St. Lucia Provided superior customer service and work quality while demonstrating attentio n to detail, flexibility and innovation in resolving clients questions and conce rns in a timely manner. * Successfully pacified hostile callers and negotiated a mutually agreeable solu tion by patiently providing alternatives to reconcile the customers needs. * Built a rapport with customers and proposed different products and services ba sed on their account history and company objectives. * Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Junior Technician - 2003 to 2005 Cable and Wireless Communications, Castries St.Lucia Evaluated internet communication problems and breakdowns and figured out the bes t way to repair them while following communication regulations set by governing bodies.

* Performed troubleshooting, maintained, repaired and serviced communications eq uipment. * Produce a monthly Capacity report, highlighting any areas of concern before th ey start impacting customers. TECHNICAL EXPERTISE * MS Office XP (All Products) * Windows Vista, XP, 7 * Typing 50 WPM / Data Entry * Basic Software/Hardware Troubleshooting * Computer/Network Security