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Dan Jones 3864 S. Genoa Ct, Unit D * Aurora, CO 80013 * Home: 303.766.0400 * Cell: 303.507 .

1859 dj6029f0@westpost.net PROFILE IT Professional with over 10 years of progressive experience in end user support *Strong ability to utilize technical knowledge and problem-solving skills *Exceptional ability to learn new applications quickly, frequently takes initiat ive to learn new products, software and services *Excellent communication and rapport building skills, utilizing a unique blend o f personal and technical skills to provide superior customer service and effecti ve technical instruction *Strong team building and leadership skills *Demonstrated skill to manage projects effectively, contributing to timely, on-b udget completion of projects *Strong ability to function well in dynamic work environments Job Objective A position in IT information systems security, access controls, technical contro ls, policies and procedures. Education & Professional Development *Bachelor of Arts Degree, Information Systems Security (2 months from completion ) University of Phoenix, Colorado Campus (2010) *Associates Degree, Network System Administration Denver Technical College, Denver, Colorado (2001) COMP TIA, A+ Certified IT Technician, Microsoft Certified Technician (MCP, XP) PROFESSIONAL EXPERIENCE ARROW Electronics Inc, Englewood, Colorado Desktop Support Technician 01/02 to 2010 *Managed computer lab operations for the companies north American region *Computer refresh planning and project management *Image, configure, and deploy PC, and Laptops to End Users *Deploy computer, printer equipment onsite for End Users *Remote software installation and configuration, hardware installation and confi guration *Troubleshoot end user technical issues in response to PeopleSoft Trouble Ticket ing *Manage company assets, through data base entry *Complete an average of 10 to 20 trouble/configuration request per day McAfee Safeboot Project 04/10 to Present Lead Technician in the configuration and encryption of new computer equipment en tering the Arrow Electronics North American environment. Providing consistent guidance and training in the proper configuration and deployment of laptops and personal computers. Business Continuity Project 01/10 to 04/10 Lead Technician in the deployment and configuration of Business Continuity PCs t hroughout Arrow Electronics Northern American environment. Successfully supervi se the deployment of 200 plus personal computers, thereby improving the effetene

ss in the company's disaster recovery initiative. Arrow's Asset Recovery Project 08/01 to 01/02 Participated in the successful completions of the 1st phase of the asset recover y initiative, which consisted of receiving inventory, assigning assets, transfer /retirement, and company asset reporting Help Desk Analyze 02/26/01 to 08/01

*Provide accurate solutions to user problems to ensure user's productivity *Respond to all calls received by the Help Desk (Phone, Email, Fax, Web) *Follow all escalation processes immediately when appropriate *Keep users informed of any global problems or system outages *Acquire and maintain current knowledge of relevant product offerings and suppor t policies in order to provide technically accurate solutions to customers AT&T Broadband Internet Services, Denver, Colorado (April 1998 - February 2001) Technical Service Representative Tier III Support Technician 4/99 to 02/01 *Provisioned Digital Cable modems for field technicians, troubleshoot modem conf iguration and connectivity problems. Provide technical support to field technic ians to solve installation and repair call issues. Provide early detection of n etwork outages. Identified and escalated TCP/IP conflicts and scopes problems o n the WAN that could be affecting hundreds of customers nationwide. Troubleshoo t and resolve complex networking issues. Use Trouble Ticketing system to accura tely document problems including detection information, diagnostics results. TECHNICAL SUMMARY Operating Systems *Windows 2000, Windows XP, Windows Vista, Windows 7 Software Applications *Altiris, Citrix, VPN, Ghost, FTP, MS Office, Visio, Project, Trend Antivirus, M S Office, Remedy Ticketing, PeopleSoft Ticketing, Asset Management, Safe boot, D OD Wipe, and Backup Networking *TCP/IP Configuration and Troubleshooting, Wireless Configuration and Troublesho oting, Hub, Switch and Routing Security *Solid knowledge of information security principles and practices *Understanding of advanced security protocols and standards *Knowledge to evaluate and develop approach to solutions *Knowledge in proactively assessing potential items of risk and opportunities of vulnerability in network, and computer systems References are available upon request