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40 Cross Road, #68 jr60437c@westpost.net Matawan, NJ 07747 732.583.0473 * Cell: 732.939.

0372 QUALIFICATIONS SUMMARY A highly driven and self-motivated individual who wishes to fully utilize a dive rse skill-set including experience in Advertising/Newspaper Distribution & Circu lation, Sales, Office Management and Customer Service. Possess excellent commun ication, leadership, problem solving (resolve problems utilizing diplomacy and t act) and interpersonal skills, manage time productively and adeptly balance mult iple competing priorities. Proven capabilities to work under pressure, lead by example and to train, motivate and instill teamwork concepts. Readily develops rapport and establishes customer relationships which lead to repeat and referral business. AREAS OF EXPERTISE Customer Service/Relations * Communication/Group Presentation Skills * Leadersh ip Training * Problem Solving * Computer Capable - Word, Windows, Internet Researc h Office Management - Order Entry, A/P, A/R * Personnel Management & Development PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS CBA INDUSTRIES Edison, NJ Area Manager - 1999 to 2010 * Inspector - 1997 to 1999 * Managed the timely delivery of advertising circulars. * Supervised 50-60 carriers (independent contractors) and 18 Inspectors. * Trained personnel, ensured quality of carrier deliveries, tactfully and effici ently handled resident complaints and conducted general training/orientation mee tings for new carriers. ADVANCED POWER PRODUCTS, INC. Hillside, NJ 1986 to 1997 Operations Manager - 1988 to 1997 * Sales Representative - 1986 to 1988 * Directed plant and administrative operations for this distributor of industria l batteries. * Managed staff, handled personnel matters/relations and evaluated employee perf ormance. * Re-designed the A/R and orders entry systems to improve efficiency, ensure acc uracy in invoicing and to streamline the processing of orders. * Handled both inside and outside sales, ensured the provision of outstanding cu stomer service and acted as the primary point of contact with customers, sales p rofessionals and financial consultants. PACKAGED INDUSTRIAL POWER Jersey City, NJ 1984 to 1986 Sales Representative * Built and managed a highly profitable account base for a multi-million dollar industrial sales and service company despite regressive market conditions. J.M. MURRAY CENTER Cortland, NY 1982 to 1984 Sales Representative * Marketed remodeling/refinishing services to Universities, Hospitals and major companies; secured a highly profitable new account with the University of New Yo rk at Buffalo. H.W. BAKER LINEN COMPANY Mahwah, NJ 1978 to 1982 Sales Representative * Recognized for consistent contributions to revenue growth through sales and se

rvice of textile products to hotels, hospitals and government organizations. EDUCATION & TRAINING Bachelor of Science, English, ST. PETER'S COLLEGE Jersey City, NJ - 1968 Management Courses, UNION COUNTY COLLEGE Cranford, NJ - 1993 Professional Seminars - NJ Department of Labor Employment Law * Performance Appraisals * Employee Turnover * Policy Manuals HR Management * Employee Handbooks * Job Analysis & Descriptions