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Meshach M. Baptiste 1500 River Oaks Circle, Apt. 417, Wylie, TX 75098 214-207-9271 mb602248@westpost.

net INFORMATION TECHNOLOGY Information Technology (IT) professional recognized for meticulously consolidati ng information into technical sales and training presentations and tutorials. Ex perienced with troubleshooting and providing solutions for software usability is sues. Trained and mentored co-workers, business partners, and clients in IBM sof tware installation, configuration and usage. * * * * * * Software technical sales support Software product demonstration Onsite and remote support Webcasts / webinars VMware image builds and maintenance Microsoft Office

IBM Software: Host Access Transformation Services, Host On-Demand, Personal Comm unications, Rational Application Developer, Host Integration Solution, Host Acce ss Client Package.

PROFESSIONAL EXPERIENCE IBM Corporation (2000 to 2010) Advanced Technical Sales Specialist Provided technical sales support to IBM Sales Specialists, Architects, and Techn ical Specialists for Rational Host Integration technology. * Hosted live Proof of Concept and Proof of Technology sessions onsite at IBM Te chnical Exploration Centers, IBM Business Partner training centers, client locat ions, and remotely over the Internet * Produced and maintained Host Access Transformation Services Proof of Technolog y presentations, tutorials, and VMware images containing IBM products necessary to complete the tutorials * Produced and contributed tutorials to the IBM Enterprise Modernization Sandbox which is available over the Internet * Provided product support to IBM clients, Business Partners and team members wo rldwide by telephone, email, instant messenger, and Webcast * Contributed to the creation of IBM Host Access Transformation Services product certification test * Contributed to the creation of IBM Host On-Demand product certification test * Provided electronic support of Worldwide Questions & Answers (WWQ&A)

VOLUNTEER Chase Oaks Church (2007 to Present) Volunteer on the Technical Arts Team Computer Graphics, Confidence Monitor, and Camera operator for Friday night and Sunday morning worship services. Software: RenewedVision ProPresenter, Mac OS X, Microsoft PowerPoint, Microsoft

Windows XP Hardware: JVC GY-HD250 Camcorder, Apple Mac Computers, Personal Computers

Northeast Bible Church (2005 to 2007) Network Server and Personal Computer Support Setup and configured network access for new user accounts. Purchased, installed, and configured hardware and software. Performed hardware and software upgrades. Software: Microsoft Server 2003, Microsoft Windows XP, Symantec Client Security, ACS Technologies Church Software Hardware: Dell PowerEdge Server, Dell personal computers, cable modem, network r outer, uninterruptible power supply

EDUCATION Collin College, Plano, TX (2010) Computer Networking Technology Advanced Software Specialization

RCS Training Center, New York City, NY (1993) Novell NetWare Training and Certification Certified Netware Engineer (CNE)

MILITARY United States Army - Honorable Discharge