You are on page 1of 3

My resume reflects 10+ years dependable and effective service with Windows 95, 9

8, NT, 2000 and XP support in installs, configuring, upgrading and trouble shoot
ing, plus several years in Hospital environments HIPAA guidelines, plus ISO 900
1 environments. Also VMS, client/server, some Solaris. Familiar with client/ser
ver/mainframe, hardware/software, cabling, LAN/WAN, TCP/IP, DHCP, DNS, printer,
batch, backup and restore operations along with MS Office, Outlook, Exchange Ser
ver plus Active Directory. Extensive customer/vendor support also provided. Sala
ry consideration is open. Available immediately. All shifts, all days and over
time. U.S. Citizen.
Randall Klaus
702-218-8383
rk5d35b0@westpost.net
Las Vegas NV 89169
DESKTOP / HELPDESK / NETWORK / CUSTOMER SERVICE SUPPORT
EXPERIENCE

MEDCO/INSIGHT Project Global Resources Contract, Las Vegas NV 06/2008-01/2009, 0


8/2009-09/2009
Desktop/Laptop Engineer
Image, build and configure 1500 HP desktops and 150 laptops plus installing an a
ssortment of some
50 medical and pharmaceutical applications and applying necessary Windows regist
ry fixes for proprietary applications. Desktop Engineer position is provided ac
cess to Active Directory with Admin rights
for handling end user accounts, including resetting passwords, unlocking account
s, deleting/creating accounts
and machine names along with remote desktop access on a daily basis. Position a
lso requires break/fix of
old IBM PC's before wiping PC's to be sent back to IBM for resolved end of lease
requirements and entering all received and sent PC's and Laptops into Remedy, k
eeping track of all serial numbers via bar code scanner and
organization of data for Insights SOP's. Position requires flexibility in chang
ing shifts when necessary as to
not interrupt personnel that require data migration for profiles and assorted do
cuments not on their home
share drive.
Wynn Resort and Casino / Contract, IT Strategies, Las Vegas NV 09/2007-02/
2008
Desktop / Application Support
Providing desktop/laptop and applications support on Windows 2000/XP HP, Dell an
d IBM PC's for
hardware/software problem resolution including network connectivity, software im
aging,
application installation and configuration for end users in business, retail, fo
od/beverage
and casino operations. Skilled in providing timely and professional resolutions
for executives,
casino and back of house personnel in a time pressured environment. I take prid
e in the technical
skills and expertise I have developed in IT delivering professional, timely and
friendly support to customers
and end users of all levels. Applying them at this 5 star rated resort was espe
cially fulfilling.
Sunrise Hospital / Contract, Kforce Staffing Professionals, Las Veg
as NV 08/2006-07/2007
Deskside, Network and Help Desk Support
Long term assignment in a large health care environment providing cri
tical support
on Windows 2000, XP and various proprietary systems for medical end users ran
ging from technicians to doctors and nurses.
No Fault Asphalt, Mt View CA
02/2006-07/2006
System Admin/Internet Research
On call for PC desktop/server and LAN support. Also provided research
request via web for equipment
availability, new construction technologies and competitive bidding se
rvices and publications.

Kaiser Hospital / Contract, Spherion Technical, San Jose CA


09/2005 - 02/2006
Desktop Tech Support
Assigned to Kaiser Santa Teresa Hospital in San Jose via Spherion Staffing for c
ontract assisting Project Manager in software builds and domain migrations of Wi
ndows 2000 PC's. Also swapped old pc's and monitors for new and made appropriat
e configuration adjustments to user profiles
Desktop, Help Desk, Network Technician 04/2005-09/20
05
Various short term IT Technical Support contract positions in Desktop, Network,
Help Desk areas of less than two months, plus running my own SOHO PC/Network rep
air business.
El Camino Hospital, Mt. View CA
04/2003 - 03/2005
Senior Computer Operations Technician
Hospital tech support in help desk and computer operations for Win95,98 and 2000
Desktop software and hardware. Also 1st tier support for server room IBM AIX,
Win2000, XP and Sun Solaris TCP/IP servers and VOIP wireless Vocera communicatio
ns. Help Desk calls from RN's, MD's and business units for minor to major deskt
op and system interruption to resolution/documentation using Track-IT incident
software. IBM/Dell desktop/laptop primary user hardware running WinXP/2000. Al
so ran production and batch jobs, backups and print jobs.
Desktop, Help Desk, Network Technician
12/2001 - 02/2003
Various short term IT Technical Support contracts for projects shorter than 5 m
onths in length primarily supporting Windows platforms in addition to running my
own SOHO PC/NETWORK repair and configuration business. Dates and businesses wi
ll be verified upon request.

PRIMEDIA Publications Equipment Watch, San Jose CA


04/1995 - 07/2001
Desktop Manager, Vendor Liaison and Network Admin
Maintained a LAN/WAN Windows 2000/NT/9x Network in San Jose, San Francisco and L
ong Beach California. Environment consisted of Windows (NT/2000/98) and VMS Alp
ha servers plus desktops and LAN/WAN. Applications included MS Office 2000/97,
Outlook 97/2000 and proprietary applications. Directly involved in desktop and
network time critical problem resolutions. Participated in Win 9x/NT to Win 20
00 Desktop/Server, Exchange and Outlook migration. Executed backup/restore servi
ces for all departments. Provided installation, configuration, upgrades and pro
blem resolution (hardware and software) in a timely and professional manner thro
ughout tenure. A proven and reliable administrator with multitasking skills o
ffering user, customer and vendor support via on-site and remote control presenc
e.

SOFTWARE KNOWLEDGE
WINDOWS 3x, 9x, NT4.0/2000/XP TCP/IP LAN MANAGER OUTLOOK 97/2007
EXCHANGE 2000, SERVER 2000, CC:MAIL CA-7/11 Auto Scheduler JES2,NJE,JCL ACF2 Sec
urity,
Track_IT Remedy, Altiris OPEN VMS PC ANYWHERE MSOFFICE, VERITAS
Ghost, RIGHTFAX, Heat, DOS, NETVIEW, IMS DB2 MVS/XA TSO CICS
HARDWARE KNOWLEDGE
IBM, DELL, HP, COMPAQ, MOTHERBOARDS, NICS, Video, Sound Adapters, HDD, ALPHA 210
0, PATCH PANEL
DESKTOPS, LAPTOPS

EDUCATION
A+ Certification
WinXP Pro Diploma, Certification Currently In Progress
Network+ Currently In progress
WIN 2000 Professional/Advanced Server Diploma, New Horizon Technical, San Jose,
CA 2001
WIN NT 4.0 Workstation and Server Diploma, Wave Technologies Training, San Jose,
CA 1998
Compaq Open VMS SENIOR Computer Operator Diploma HP/Compaq Training Center, Sant
a Clara, CA
IBM MVS/XA SENIOR Computer Operator Diploma, IBM Training Center, San Jose, CA
CLIENT SERVER TECHNOLOGIES Diploma, Computer Training Academy, 1995 San Jose, CA
Computer Science Diploma at De Anza Junior College Cupertino, CA
Petroleum Technology Orange Coast College, Costa Mesa CA
Business / Accounting at University of Nevada Las Vegas, Nevada