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Ann Marie Kaufmann

12 Nostrand Street
Farmingdale, NY 11735
(631) 694- 0389
The Place Furniture Galleries
Customer Service Department
May 2002 to Present
Employed in a fast pace customer service office responsible for maintaining stat
us for over ten vendors which entails weekly open order reports for new merchand
ise and parts. Heavy call volume assisting customers via phone and in person
with delivery status, problem orders, payment questions. Maintain accounts recei
vables book, schedule service for customers. Also assisted in the training of ne
w customer service representatives, making my own "how to" for new hires to assi
st them.
American Debt Management Services, Inc./
Customer Service Representative (part time)
January 1998 to January 2002
Employed in the customer relations department. Responsible for assisting client
s with service related problems and the correct completion of applications and o
ther forms. Kept records of outstanding customer debt. Etc. was later assigned a
new position in a subsidiary company, duties were to obtain credi
t reports via internet. Pulled credit reports for clients from information they
provided online. Responsible for tracking daily report of new clients, premium,
and miscellaneous customer data.
Zurich American Insurance Company
(Formerly The Home Insurance Company)
Assistant Underwriter (September 1991 to August 1996)
Energy Department
Responsible for all premium transactions. Monthly reports. Heavy phone contact w
ith brokers and reinsurers. Review policy wordings. Create department lists. Suc
h as new and renewal accounts, dead submissions, recommendations for inspections
. Write endorsements and letter. Review new accounts for possible quotations.
Zurich American Insurance Company (continued)
Excess Casualty Department
Assistant to manager and six underwriters. Responsible for processing all premiu
ms. Pre-pared monthly reports. Typed policies. Letters and endorsements. Ordered
Dun and Bradstreet reports. Kept track of all inventory and supplies.
A.F. Greene and Company
Jan 1989 to Nov. 1989
Responsible for switchboard. Daily attendance of all employees. Schedule travel
arrange-ments. Meet and greet clients. Type letters and general correspondence.
Order supplies. Calculate expense accounts.
Glanville Special Risk
Underwriting Assistant
Feb 1988 to Nov. 1988
Responsible for all premium transactions. Monthly reports. Heavy phone contact w
ith insurance companies and premium finance companies. Review policy wordings. C
reate department lists. Such as new and renewal accounts, dead submissions. Writ
e endorsements and letters.
Stewart Smith East, Inc.
Policy Typist
June 1985 to Feb 1988
Responsible for typing all D & O, Non-Profit, and Fiduciary Liability policies.
Typed all cancellation and non-Renewal notices. Prepared special reports and oth
er correspondence for underwriters. Maintain renewal premium listings.
Franklin K. Lane High School
Brooklyn, NY 1985
Type - 70 wpm
Proficient in Microsoft excel and Microsoft word