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ROD ARELLANO

135-16 Jewel Avenue, Apt. 2-B


Flushing, NY 11367
917-885-0771
ra622a66@westpost.net

PROFESSIONAL SUMMARY
Astute, proactive Fraud Investigator, Compliance Officer and
Relationship Manager with 20+ years experience in banking,
financial services, mergers and acquisitions. Consistently a
top performer in business development at JPMorgan Chase
(secured $5.7MM in LOC's and $4.8MM in investments in 1
quarter) and client acquisition, development and retention
(ranked in Top 1% of 5800 bankers). Excelled in branch fraud
prevention/investigation during 15-year tenure with HSBC
Bank USA, turning the worst fraud branch into the best (out
of 380 branches), uncovering a $15MM money laundering
operation and recouping $83K lost during company merger.
* Well versed in compliance and government regulations,
including BSA, AML, STR, CTR and Know Your Customer (KYC)
policies/policies. Effectively trained and coached tellers,
bankers and customer service reps.
* Outstanding relationship builder, skilled at quickly
gaining and maintaining the trust of business leaders and
affluent clientele.
* Supervised daily operations for retail bank, including
branch audits and general ledger accounts, opened new
branches from the ground up, and seamlessly integrated
processes and clients during several acquisitions.
PROFESSIONAL EXPERIENCE
Sabbatical/Custom Detailing Business; 05/2008 - Present
Took leave to raise son (now 18 months old). Own and manage
part-time business in Custom Detailing for luxury
automobiles, high-end sports cars and luxury yachts.
JPMORGAN CHASE, New York, NY; 06/2005 - 04/2008
RELATIONSHIP MANAGER/PERSONAL BANKER; 2 years 10 months
Charged with bringing in new business for new branch and
store openings, encompassing checking accounts, home equity
loans, credit cards, mortgages and investments. Worked
closely with Assistant Manager to recruit, hire, train and
mentor new tellers and bankers on Know Your Customer (KYC)
policies/procedures. Forged relationships with affluent
clients in medical/legal offices, hospitals and local
businesses. Devised strategies to cross-sell solutions,
expand and retain a portfolio of 597 clients.
KEY ACCOMPLISHMENTS:
* Made 300 phone calls per day to promote new branch
opening in 2005. Within one quarter, secured 15 new business
accounts, 155 checking accounts, 11 home equity lines of
credit ($5.7MM) and $4.8MM in investments.
* Ranked in Top 1% of 5.763 bankers nationwide in sales
and revenue, 2006.
* Brought branch to #1 and became the first banker in
Chase history to open 167 new checking accounts with direct
deposits in one week.
* Led the district with $15.5MM in investments opened, 56
home equity lines of credit ($26.7MM) and $58MM in
mortgages.
* Coached new bankers and helped develop them into future
leaders.
* Ensured new account openings met KYC compliance with
bank policies/procedures.
* Selected to assist with merger of affluent clients from
Bear-Sterns into JPMorgan Chase, retaining 97% of them.
NORTH SHORE FINANCIAL GROUP/METLIFE, Hauppauge, NY; 03/2005
- 06/2005
FINANCIAL SERVICE REPRESENTATIVE; 3 months
Sold a portfolio of top insurance and investment products
through cold calling and referrals.
KEY ACCOMPLISHMENT:
* Brought in 547,000 in annuities business with revenue
of $27K in just 6 weeks.
HSBC BANK USA, Forest Hills/Rego Park/New York, NY; 02/1988
- 10/2004
15 years 8 months
SENIOR CONSUMER BANKER & BRANCH FRAUD INVESTIGATOR (2001 -
2004)
Assumed control of branch with worst record for fraud in the
district and trained staff of 27 on fraud prevention and
Know Your Customer (KYC) policies/procedures and
governmental regulations. Developed account profiles and
reviewed all account opening documents for fraud and illegal
activity. Ensured compliance with operational and
governmental regulations including BSA, AML, STR and CTR
filing.
Concurrently functioned as an active banker, soliciting
personal and business accounts and developing new client
relationships. Counseled high net-worth individuals and
corporate clients on investment opportunities, risk analysis
and monetary returns.
KEY FRAUD PREVENTION/INVESTIGATION ACCOMPLISHMENTS:
* Transformed branch from the worst in fraud to the best
out of 380 branches in New York State. Reduced losses from
$276K (2001) to $1200 (2002).
* Uncovered $15MM money laundering operation by group of
Russian business owners through wire transfer reports, site
visits and branch surveillance videos. Presented findings to
corporate security and compliance, enabling accounts to be
frozen and illegal operations shut down by law enforcement
and FBI.
* Discovered attorney stealing money from 19 guardianship
accounts and gathered 2 years of data from all branches with
relationships. Turned over investigation to corporate
security and law enforcement, leading to liquidation of
assets and the return of $2MM+ back to accounts.
* Investigated and located $83K difference that
transpired when Republic National Bank merged with HSBC,
requiring 5 weeks of close review of entire general ledger
accounts for branch, teller/branch proof sheets and check
deposits.
* Assisted Research & Adjustment Department in closing
1,857 claims filed by business owners and personal account
holders for missing account deposits/credits.
KEY BANKING ACCOMPLISHMENTS:
* Led all bankers in the Queens district for the most
insurance applications with 166 totaling $29MM, producing
$137K in revenue for the bank.
* Ranked #1 banker in 2003 for $67MM in new deposits, a
167% increase.
REPUBLIC NATIONAL BANK, SENIOR CONSUMER BANKER (1999 - 2001)
After Republic's merger with HSBC, cross-sold banking
services/products, mortgages and lines of credit to business
and owners in retail branch vs. previous back-office
environment. Trained, supervised and mentored 17 customer
service representatives, bankers and tellers. Ensured
operational standards/governmental regulations with BSA,
AML, STR and CTR as well as compliance with KYC
procedures/policies.
KEY ACCOMPLISHMENTS:
* Led Queens' district in mortgage loans for 2 years with
loans totaling $17MM (1999) and $23MM (2000). Opened 413
checking accounts (1999) and 485 (2000).
* Implemented fraud prevention tactics and compliance
training, saving bank $700K in fraudulent accounts in year
2000 and lowering losses from 154% to 11%.
WILLIAMSBURG SAVINGS BANK/CROSSLAND SAVINGS BANK
ASSISTANT TREASURER/ REVIEW AND CONTROL INTERNAL BANK
AUDITOR (1995 -1999)
Played key role in successful merge of 3 banks, Manhattan
Savings, Williamsburg Savings and Crossland Savings,
totaling 52 branches and $475MM in deposits.
KEY ACCOMPLISHMENTS:
* Audited and combined the general ledger of 3 banks into
one within 43 days, despite the discovery and resolution of
385 missing mortgage loans ($77MM).
* Coordinated team of 7 to count physical cash for 52
branches in 10 days vs. expected 25 days, saving $185K in
insurance premiums with the FDIC.
* Established new saving passbook loan with
policies/procedures for 52 branches, requiring close
collaboration with IT, legal, loan and security departments.
* Improved Know Your Customer (KYC) policies and
procedures for the retail bank.
* Reduced losses from 148% to 14%, eliminating $247K in
lost revenue Q2, 1998.
MANHATTAN SAVINGS BANK/WILLIAMSBURG SAVINGS BANK
TELLER/HEAD TELLER/BANK FLOOR SUPERVISOR (1988 - 1995)
PROFESSIONAL LICENSES
New York State Insurance, Accident & Health; Variable
Life/Annuities
NASAD Series 6 & 63