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I am a resourceful and decisive professional equipped with more than 15 years of
progressive experience spanning applications support, software development, cap
ital markets trading, and consultative sales within the financial and telecommun
ications sectors. My ability to create and implement world-class business and te
chnical solutions fosters innovation and improves operations. I am an adaptable
team player able to rapidly apply cutting-edge technology and methods for your o
7+ years of applications support and operations management in the financial, te
lecommunications, and software industries.
6+ years of capital markets equity, FX, index futures and options trading, and
trading system experience.
9+ years of internal and external technical and financial client support, acqui
sition, and retention.
15+ years of application software development, testing, and full software life
cycle expertise.
FIX Protocol, SQL, Perl, Shell, Oracle, Sybase, UNIX, Windows, and network flue
FINRA Series 7, 63, and 55 securities licenses.
CREDIT SUISSE, New York 01/2010-Present
Team Leader for Application Support; Princeton Information, Inc. Consultant
Lead technical support team for eFX ', Global Foreign Exchange ecommerce appl
ication on New York trading floor. Build and manage technical staff, and provide
first and second level support of mission-critical trading applications in a de
manding 24x6 global environment. Expand and maintain a complex UNIX/Oracle/Java/
SQL/FIX environment, while investigating complete FX deal life cycle issues for
spot, forwards, swaps, and other multi-leg trades.
Successfully liaise between traders, business management, development, network,
and support teams in New York, London, Raleigh, Zurich, and Singapore. Resolve t
rading, software, database, or FIX connectivity issues. Perform data analysis, m
ake database changes, provide business requirements and UAT testing, track and l
og incidents, and manage change requests for system upgrades in a multi-server e
Implement aggressive FIX gateway expansion by on-boarding new FIX clients and co
ntinually upgrading gateways. Monitor FIX gateways alerts and examine logs for c
onnectivity or trade issue resolution, while working with network teams to inves
tigate bandwidth and latency problems. Develop automation scripts and maintain r
egular contact with global client support teams (Bloomberg, FXCM, Gain Cap., Soc
iete Gen., Nomura, FX Inside, Sun Trading, Penson, and many others).
Ensure stability of pricing feeds from Reuters, Currenex, EBS, Hotspot and other
s into the principal FORE FX pricing system, as well as the new Apama-based pric
ing aggregator. Manage pricing flow out of the aggregators to eFX , Auto Hedger,
and other Credit Suisse trading applications including Prime Trade, Wall Street
, and Tarsan. Coordinate rotation and perform Sunday pricing and gateway startup
checks for all systems to confirm pricing and connectivity in Zurich and Singap
ore at start of day.
LYNX CAPITAL PARTNERS, LLC (ASSENT, LLC), New York 06/2008-12/2009
Equity Trader; Support Analyst
Analyze, execute, and manage complex equity, currency, index futures and options
orders employing Anvil level-2 electronic trading, SunGuard prime brokerage sys
tem, and eSignal charting platforms. Apply quantitative analysis, statistics, st
ochastic process, and financial market expertise while monitoring and analyzing
effectiveness of valuation and risk models.
Create strategic technical solutions by continually monitoring and troubleshooti
ng trading application status, technology, and workflow requirements. Provide 1s
t and 2nd level of application and business support to internal clients, resolut
ion or escalation of support requests, and proactively analyze areas of potentia
l problems or enhancement while participating in the change management and user
acceptance testing process.
Significantly improved trading operations by managing installation and configura
tion of trading application upgrades while collaborating and providing support t
o development teams and front, middle, and back offices by diagnosing software i
ssues, network connectivity IP address re-routing, and logging change management
Increased trading profits and improved risk management by conceiving and impleme
nting a custom triple-timeframe stochastic indicator algorithm coded in JavaScri
pt, and incorporating the strategies into a centralized trading methodology. Con
tinually develop scripts for system and positions monitoring, trading indicators
, and prime brokerage automation.
WAMU INVESTMENTS, INC., Hollywood, California 09/2005-06/2008
Financial Consultant
Fueled dramatic increase in assets under management, from $61M to $76M, between
2005 and 2008 through effective portfolio management, and sales and marketing of
financial products; delivered world-class service and solutions to diverse clie
nts, earning top producer ranking in Q3 of 2006.
Managed brokerage application clearing of client portfolio transactions by initi
ating equity or municipal bond buy and sell orders, monitoring back-office settl
ement, communicating with bond and equity traders, tracking client orders, and r
esolving all problem inquiries.
Cultivated and strengthened bank relationships, including directing and supervis
ing financial associate assistant and bank staff, and sustained strategic commun
ications with management to drive achievement of institution 's goals and contin
uous growth of the financial services book of business.
FORESTERS, Diamond Bar, California 02/2003-09/2005
Financial Representative
Generated and recommended investment strategies via sales of financial and insur
ance products to individual and small business clients. Secured and maintained c
lient base; provided quality customer service and demonstrated product and servi
ce expertise.
INVESCO MUTUAL FUNDS GROUP, Denver, Colorado 08/1997-06/2002
Senior Systems Developer Analyst
Successfully implemented over 10 large-scale and complex financial relational da
tabase applications as software developer, system analyst and database architect
, by coding and debugging C, SQL, stored procedures, and Visual Basic, in a Wind
ows, UNIX, and Oracle environment.
Implemented full software development and project life cycle, and quality assura
nce testing of new software release rollout by creating technical specifications
, functional specifications, test cases, coordinating with senior management, us
er, and development teams, managing change requests, and tracking defect resolut
Significantly enhanced productivity of operations and clearing groups by produci
ng a suite of custom management reporting systems using C, SQL, and Oracle to en
sure accurate daily NAV pricing and assist in researching settlement problems an
d trade discrepancies.
TCI TELECOMMUNICATIONS, Englewood, Colorado 05/1996-06/1997
Applications Support Manager; Software Developer
Managed applications support team and operations of mission-critical, first and
second-tier, live order request telecommunications process while supporting inte
rnal development groups and external cable clients.
Significantly enhanced application efficiency and reduced scheduling errors by p
rogramming process automation, channel lineup, and data mining scripts using Per
l, SQL, and Shell in a UNIX and Legacy environment.
Dramatically improved 24 x 7 coverage reliability of region-wide cable ordering
process. Analyzed and re-engineered schedule data and IVR voice request process,
created technical and functional requirements documents, and communicated effec
tively with clients, management, and development teams.
US WEST COMMUNICATIONS, Denver, Colorado 03/1994-05/1996
Systems Consultant
Drove rapid development as system consultant for automatic quote and billing sys
tem release updates in a fast-paced environment employing AQCB, a proprietary 4t
h generation language, within a UNIX and Sybase platform.
AT UNIX System Administrator
Application support, C and Shell script programming, UNIX system administration,
UNIX workstation hardware management, and night staff supervision for a critica
l 300+ user national support center.
Developed critical change management and point of contact applications using C,
SQL, stored procedures, Informix, and UNIX database architecture to facilitate c
orporate headquarters world-wide operations, process and asset management.
Bachelor of Science, Computer Science, Rutgers University
Master of Arts, Music Theory, Rutgers University
Fluent in English and Spanish, functional French