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Karl L. Jung 4029 Teakwood Drive Charlotte, NC 28217 Cell: 704-726-1809 Email: kj6494c2@westpost.

net Position Desired Full time or contract position providing information technology technical suppor t consistent with my prior and current work experience. Willing to relocate for right opportunity. Work Experience System Administrator 03/2010-Pre sent Wincourse Technologies Inc Charlotte, NC System Administrator for virtual networks hosted both on citrix and vmware envi ronments. Servicing local companies such as Braun Racing, Corder Philips, and Wa yne Bros Construction. Field Service Technician 2/2010 Hewlett Packard contracted through S&A Computer, Inc. 08/2007 - 0 Roswell, GA

Company based in Roswell, GA. I serve the greater Charlotte, NC area. Customer facing position providing comprehensive support of all information tech nology infrastructure and applications for Weyerhaeuser facilities in Charlotte and Elkin, NC, Bennettsville, SC; ICBPR in Charlotte and Newton, NC. Support inc ludes: Windows 2003 server hardware, sever software, custom applications, and en d users workstations. Current Dell certifications (Dell Certified System Engineer - DCSE) for support of Dell servers, workstations, and laptops. Storage solutions including SAN, tap e drives. Owner 12/2003 - Present Precision PC Charlotte, NC Part time small to medium business network support. Responsible for sales, marke ting, technical design, installation, and support of network equipment, servers and PCs for small to medium business in the Charlotte Metropolitan region. Typic al customers and clients will have between One to 100 PCs. I provide both onsite and remote support via internet. Significant experience using secure remote man agement tools. Hardware Technician 09/2006 Qual-X-Serv Charlotte, NC 02/2006 -

Charlotte Region On-site technician for Dell, IBM, and Sony hardware warranty ca lls. Laptop and desktop hardware support for businesses in Charlotte Region. Mos t clients would have from One to 100 PCs. Earned Dell Certified System Engineer (DCSE) IT Consultant 2002 - 12/2005 CadNet Inc. 06/

Charlotte, NC Small to medium business network support. Responsible for design, installation a nd support of network equipment, servers and PCs for small to medium business in the Charlotte Metropolitan region. Typical customer would have from 10 to 100 P Cs. Provided support directly and via internet remote management tools. Addition al responsibilities included sales, IT consulting, project planning and administ rative duties. Promoted once.

Work Experience - Continued Field Technician 09/2001-04/2002 Slayton Computers arlotte, NC


Windows PC set up and support. Modem configuration, local printer set up, and ne twork cabling. Skills Summary

Over ten years of small to medium business IT experience, including active direc tory, domain controllers network security, exchange and server administration in cluding network design and implementation. Extensive experience with all Microso ft small business solutions. Support of server based custom and COTS applicatio ns. Excellent customer service, verbal communication and sales skills. Skills-Detail VM and Citrix servers ,Windows XP, 2000, ME, 98/95, Windows 2000, 2003 and 2008 Server,Small Buisness Server, Exchange 2000,2002, 2005 and 2003S erver, Network Printing, Storage and Disk Systems including SAN, SATA/SAS, RAID, SCSI, and IDE. Ethernet, TCP/IP, Cisco ,Calyptix, SoHo and Microsoft VPN. Link sys Netgear and D-Link switches and routers. Install and support Office 2007/200 3/XP/2000/97. Cat3, Cat 5, and Cat 6 cabling. Server Hardware including Gateway HP and Dell as well as customer server builds. Dell Small Business Server. Laser , inkjet, and dot matrix printers. Windows Server and PC set up and troubleshoot ing. System updates and patches. Data recovery. Hardware and software upgrades. Able to communicate with customers and end users in "plain English". Network des ign, installation, and support. Configure and support Windows 2003/2000 Servers. Network hardware installation, configuration and support including hubs, switch es, routers and firewalls. Establishing and supporting internet based VPN techno logy. Set up and support of Windows server based network printing systems. Set u p and support of Exchange 2000, 2003 email servers and Outlook clients (all vers ions). Troubleshooting layer 1-3 network problems including cables, jacks, switc hes, routers, and TCP/IP configuration. Office phone system installation and sup port. Ethernet cabling installation and standards. Network printer hardware. Net work printer hardware. Network printer configuration HP laser printers. Laptop Desktop DCSE certified. HP printer repair, Lexmark, Okidata, and IBM certified. IBM Desktop/Portable certified, Sony Laptop certified. Superior customer service skills. A+ Certified and Lexmark Printer certifacations.