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Winter Haven, FL 33881 (863) 224-6777
OBJECTIVE____________________________________________________________ Energetic candidate seeking a career with a company in which I can use my communication and management skills. EDUCATION 2001-2005 University of Central Florida Orlando, FL B. A. in Communication - Radio/TV management Minor in Health Science 3.3 GPA Instructed by VP of Clear Channel radio and received his highest compliments on a group project for managerial work in radio 1998-2001 Bartow High School Bartow, FL High School Diploma 4.1 GPA Very active in numerous clubs, including National Honor Society, Drama Club (performer and managerial tasks), school newspaper (helped revamp patronage through promotions, also an feature opinion writer), SGA (communicated agendas to home-room class), prom planning committee (creative ideas, organizational, and fund raising) Assisted in writing original Drama Club constitution (VP role) Won a state-wide award for my school editorials Won a Superior rating at District Drama Festival for performance PROFESSIONAL EXPERIENCE____________________________________________ Oct. 2005-Present Hertz Local Edition Winter Haven, FL Branch Manager and Ass. Branch Manager 863-298-0651 Responsibilities include: Hiring and training of branch employees Outside marketing and local advertising Driving profits and implementing plans to control expenses Product sales and needs-satisfaction selling Daily branch operations that adhere to corporate policy Customer service management Product presentation and staging Controlling maintenance and utilization of fleet of 65-120 cars Bringing a failing branch into increasing revenue and profits Upholding company initiatives and communicating them to team Creating internal programs to increase branch sales and employee promotions Molding business marketing strategies to increase rental volume during non-peak season Maintaining professional relations with multiple corporate and local businesses Securing company's assets by remaining knowledgeable of all pertinent legal issues Feb. 2002-July 2005 Ann Taylor Loft Winter Park, FL Full Time Sales Associate 407-647-3555 Provided personal service to all clients Assisted in training new associates in sales techniques and operational skills
Consistently exceeded my personal sales goals Assisted in visual merchandising and product feedback Communicated effectively with many clients at once Managed client relations by using proactive business techniques (cold calls, follow-ups) Understood company objectives and values, use them in all individual sales techniques Operated computer system/register VOLUNTEER EXPERIENCE_______________________________________________ Volunteer service for Bartow Public Library (organizing special projects, bulletin boards, preserving documents, opening the new location) Volunteer service for HIV-infected families Volunteer service for Beta House, a young women's resource center I teach a class for 6-7 year old girls at Turning Point Worship center ADDITIONAL INFORAMTION_____________________________________________ I am career-minded and always looking for promotion. I have working knowledge of Microsoft Word, PowerPo int, Excel, and internet research. Mid-level Spanish speaki ng skills. REFERENCES___________________________________________________________ Jennifer Herr - Past Manager - 863-688-3151 Michelle Hall - Current Employee - 863-514-6631 Additional reference available upon request