JEFFREY R.

DWIGGINS
7523 West 139th Terrace, #202
Overland Park, KS 66223
jd720166@westpost.net
Mobile: (913) 620-7035
SALES MANAGEMENT * RETAIL / COMMUNITY BANKING * PHARMA/MEDICAL DEVICE
SALES
Enterprising and experienced business professional. A top performer with strong
orientations in business development, relationship management, sales presentatio
ns, training and coaching. Innovative and resourceful approach to prospecting.
Outstanding leadership and interpersonal skills. Exceptional problem solver, top
networker and persuasive communicator. Highly motivated, honest and ethical. Wo
uld love to incorporate educational background in career. Open to relocation in
VA, FL and TX.
Core Competencies:
* Strategic Business Planning
* New Business Development
* Team Building & Leadership
* Branch Management
* Client Relationship Management
* Sales Presentations
* Lead Generation & Cold Calling
* Social Media 2.0 Marketing
* Branch Management
* Financial Analysis & Budgeting * Territory Growth
* Training of frontline reps
* Enterprise Architecture
* Information Technology
* Project Management
Education
* Master of Diplomacy - Norwich University, Emphasis in Intl. Political Economy
and Intl. Law. Expected graduation of June 2011. GPA - 4.0.
* Master of Science - Information Technology, Florida Institute of Technology,
2009 - GPA 4.0. Phi Kappa Phi (top 10% of graduates nationwide).
* Certificate - Essentials of Project Management, Villanova University, online,
2007 (GPA 4.0)
* Bachelor of Science - Business Administration, University of Tennessee, Knoxv
ille, 1991
Professional Experience and Achievements
Small Business Specialist
Feb. 2008 - Present
Commerce Bank, Kansas City, MO
Manage small business portfolio of 2,900+ clients (among nine branches) in centr
al and southeast regions and actively cross-sell deposit, credit, cash managemen
t, treasury and merchant services products to existing clientele and new prospec
ts. Establish consistent Center of Influence (COI) referral network to include C
PAs and attorneys. Actively monitor and oversee regional sales efforts to includ
e pipeline, calling activity, coaching of branch managers and Top 20 prospect de
signations.
* Currently at 270% of overall goals through May 2010. Generated $51,000+ of ne
t interest income.
* Ranked in top five for net interest margin among all specialists in bank for
2009
* Developed Center of Influence network of 32 business professionals yielding 3
0+ referrals in 2009
* Spearheaded regional marketing initiatives to target preferred industries & s
chedule appointments
* Landed several high dollar merchant services closed sales in first half of 20
10
* Generated sales across diverse areas such as Chambers, LinkedIn, COIs, SHBC a
nd tech groups
Financial Advisor
2007 - 2008
Merrill Lynch, Leawood, KS
Provided sophisticated financial solutions to high-net-worth individuals and fam
ilies, as well as small to mid-size businesses. Focused efforts on fixed income
and equities, retirement and estate planning, mutual funds and managed money pla
tforms, mortgages, employee benefits and 401K plans.
* Completed Series 7 & Series 66 licensing within 90 days, scoring 88% & 86% on
tests respectively
* Collaborated with other financial advisor trainees on successful revenue gene
rating seminars
* Completed Investments portion of Certified Financial Planner designation
Branch Manager
2005 - 2007
Bank of America and Columbian Bank, Overland Park, KS
Led the administration and efficient daily operation of three full service branc
h offices, including operations, lending, product sales, customer service, and s
ecurity and safety in accordance with the bank's objectives. Developed new depos
it and loan business and provided a superior level of customer service. Promoted
the sales and service culture through coaching, guidance, personal example and
staff motivation. Achieved individual and branch sales goals through new busines
s sales, referrals and retention of account relationships.
* Oversaw, planned and supervised many aspects of the grand opening and busines
s growth of two new branches for Columbian Bank to include one in Lee's Summit,
MO, and one in Overland Park, KS
* Achieved sales production to goal of 118% and 104% with Bank of America's 77t
h & Quivira and 95th & Mission branches respectively.
* Stabilized high turnover branch & awarded two Spirit Medallion awards for exc
eptional service
* Accomplished individual sales production status in top ten percent of branch
manager peers
Sales Training Manager
2002 - 2005
First Federal Savings Bank, Leesburg, FL
Oversaw annual sales and customer service training plan, reward and recognition
program, mystery shopping initiative, sales reporting, focused coaching, branch
territory development plans, and other business process initiatives for $1.1B co
mmunity bank in central Florida.
* Spearheaded the collaborative development of First Federal University for sal
es & service training
* Revamped the annual employee evaluation for front-line staff & better alignme
nt with sales culture
* Traveled to 16 branch locations for sales and business plan coaching with bra
nch managers & team
* Launched creative, quarterly sales campaigns that helped grow bank from $800M
to $1.1B in 3 yrs
* Created and delivered marketing and sales presentations to senior management
Financial Analyst
2000 - 2002
Ameripath, Orlando, FL
Presided over the $6.3M annual budget and operating plan for the Center for Adva
nced Diagnostics. Posted intercompany expenses and revenues to general ledgers a
nd prepared month-end financial reports to include: Profit and Loss, Income Sta
tement, System-Wide Revenue, Accounts Receivable
* Customized break-even point analysis for all product lines to track variances
and do forecasting
* Consistently developed more efficient means of capturing and reporting financ
ial data
COMMUNITY AFFILIATIONS AND ADDITIONAL SKILLS
Arts and Recreation Foundation of Overland Park, Board Member, 2007 - 2009; Uni
v. of Tennessee National Alumni Assoc., 1991 - Present; Kansas City Chamber of
Commerce, 2005 - Present; American Club Assoc., Member, 2008 - Present; Small
& Home Business Connection, 2009 - Present, Civic Chair
Author - Writer and published author - The Treasure Fortress (2006), PublishAmer
ica
Technical - MS Office Professional, Information Technology, Enterprise Architect
ure, Healthcare Banking Solutions, Porter's Five Forces, SWOT Analysis, Sun Tzu
Art of War principles, Budget Forecasting, Cost-Benefit Analysis, PowerPoint pre
sentations, Productivity Improvement, Qualitative and Quantitative Analysis, Goa
l Setting, CRM
Other Relevant Coursework: Financial Accounting for Lenders, Omega Performance,
2008; Banking Center Management College, Bank of America, 2005; Officer Basic Co
urse, U.S. Army Reserves, 1992
Military - U.S. Army Reserves, 1st Lieutenant, 1991 - 2001. Supervised platoon
of 25 soldiers in direct support of postal operations as Personnel Management, T
raining and Mobilization Officer.