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1506A N. Montana Ct Cell (509)572-5633

Kennewick, WA 99336

Successful professional with extensive experience in automobile claims managemen
t and damage mitigation. Additional expertise in the sale of commercial, person
al and life insurance products.
Other strengths include:

* Marketing
* Small Business Ownership
* Claims Investigation
* Risk Management
* Legislative Knowledge
* Subrogation and Litigation
* Contract Review and Auditing
* Policy Compliance


Kelly Green Insurance Agency, Richland, WA

2009 - 2010
Independent contractor for American Family Insurance Company
Owner / Operator / Agent
Dedicated to providing excellent customer service to our clients in a friendly,
ethical and honest way while providing them with sound business advice, a caring
attitude and the ease and convenience of working through their insurance needs.
* Customized client's insurance products portfolio to fit their needs.
* Sold American Family automobile, property, life, annuity and other miscellaneo
us lines of insurance to customers in Benton, Franklin, Walla Walla, Yakima and
South King County areas.
* Maintained retention of customer base that exceeded American Family standards.
* Successful at meeting company expectations for policies per household.
Enterprise Rent A Car, Renton, WA 2003 - 2009
Largest Rental Car Company in the State of Washington with approximately $140 mi
llion in annual revenue. Company provides automobile, truck rental, leasing and
car sales to the public.
Group Loss Control Manager
Provided both technical and general claims management training to three Regional
Loss Control Manager's and their employees. Partnered with Business Rental to m
inimize risk and maximize profitability.
* Managed the investigation and resolution of 17,000 damage claims annually.
* Responsible for the collection of $6 million in accounts receivable debt per y
* Passed legislation that saved the company $400,000 per year in un-paid parking
ticket exposure.
* Consistently outperformed corporate loss per rental unit by 25% resulting in a
savings of $70,000 per month.
* Developed a vendor insurance tracking system that reduced company exposure to
property damage loss.
* Created a legislative data base that matched important committee members with
company personnel for grass roots relationship building.
Enterprise Rent A Car, Tualatin, OR
Loss Control Manager, 1993 - 2003
Managed a staff of 5 Loss Control employees and 2 Vehicle Repair personnel. Res
ponsible for the career development of all personnel in the department and the i
nvestigation and subrogation of damage claims.
* Pioneered the staffing and creation of the Oregon Loss Control Department and
its role in claims investigation and subrogation.
* Responsible for the development and promotions of 2 employees to Loss Control
* Accountable for the collection of $4 million in vehicle damage claim debt per
A.W. Chesterton, Portland, OR 1989 -1991
A leading international manufacturer of mechanical seals, packing and gasketing,
engineered polymeric solutions, advanced polymer composites, cleaners, lubrican
ts, and industrial specialty products
Outside Sales Representative
Successfully sold Chesterton's Chemical Line of products to the Pulp and Paper C
ompanies located in the Portland Metropolitan and Southwest Washington areas.
* Gave technical and hands on support to our customers when applying complex com
* Responsible for maintaining business relationships with our largest accounts a
nd increasing market share.
* Retained and trained contractors on the use of our polymer composites and subm
itted proposals to industry leadership.
R.S. Hughes Company, Santa Ana, CA 1987 -1989
Northwest distributor of 3M, Loctite, Permabond and a multitude of industrial su
pplies. Over 40 locations throughout the United States and Mexico, servicing th
e manufacturing sector.
Outside Sales Representative
Responsible for new business development and increasing sales from existing cust
omer base. Product lines consist of industrial strength bonding agents, UV curin
g machines, OSHA approved safety equipment, power tools, sand paper and an array
of products that support manufacturing.
* Expanded customer base by 10% per year.
* Successfully maintained and captured market share in an assigned sales territo
ry in Southern California.
* Made sales calls with 3M and Loctite Manufacturing Representatives to ensure c
losing a sale.

B.S., Southern Oregon State College, Ashland Oregon


State Licensed to sell Property, Casualty, Life and Disability Insurance
ITT Appraisal School (Automobile Appraisal)
Panelist for Arbitration Forums
Exceptional Achievement Award (Washington 2008)
Exceptional Achievement Award (Oregon 2002 and 1999)
United Way Leadership Giver, OR and WA
United Way "Day of Caring", OR and WA
Community Outreach Cornerstone Church, Covington WA