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CHRISTOPHER HUSSMAN

333 Lander Place, Henderson, Nevada 89074


(702) 413.2854
c_hussman@hotmail.com

PROJECT MANAGEMENT
(Technology)
Operations & Business Management ~ Strategic Planning & Goal Setting
Staff Training & Development ~ Scheduling/Workflow Management ~ Conflict Resolut
ion
Highly Organized & Strong Analytical Abilities ~ Project Development/Implementat
ion
Business Management & Operations ~ Solid Decision-Making Skills

QUALIFICATIONS PROFILE
Highly astute, results-driven and accomplished individual with wide involvement
in all facets of project and operations management providing personnel motivatio
n expertise for successful project delivery, client satisfaction, streamlined op
erations and significant increase of proficiency and profitability.
Qualified in various areas, including service delivery, project management, oper
ations, implementation, marketing, sales, technical writing and software develop
ment within emergency response, building/facilities management, construction, he
alth care, hotel/casino, document management / reprographics industry experience
. Proven record of success in developing plans and implementing projects while e
nsuring adherence to budget and timeframes. Highly adept at initiating strategie
s essential to improve work efficiencies and strengthen overall operations with
proven ability working in a fast-paced environment. Demonstrate exceptional skil
ls in supervising and motivating teams to deliver peak performance toward a comm
on goal. Possess outstanding communication and leadership skills combined with g
reat work ethics and commitment to excellence.

TECHNICAL EXPERTISE
Proficient in: Internet Explorer ~ Mozilla Firefox ~ Windows 2000 ~ XP ~ Vista ~
MS Outlook, Word, Excel, Project, PowerPoint and Visio ~ Adobe Acrobat~ Bugzill
a ~ Selenium IDE
Base knowledge of Server Environments: Microsoft | IBM
Programming Languages: Visual Studio IDE ~ SQL ~ .NET ~ C++ ~ C# ~ Java ~ Websp
here ~ DB2

PROFESSIONAL RELEVANT EXPERIENCE

ARCHAIO, LLC ~ LAS VEGAS, NV


Emergency Response, Document Archiving, and Construction Software allowing both
2D and 3D to-scale views, with the ability to render any structure in full and a
ccurate 3D Models.
SERVICES DIRECTOR (INTERNAL AND EXTERNAL PROJECTS) JUN 2009-PRESENT
- Supervise and manage the delivery of contracted services to clients, whi
ch includes interacting with clients on a regular basis to ensure needs are met
and documenting each stage of the process.
- Creation and analysis of technical specifications for development projec
ts.
- Creation and execution of project plans for internal and external projec
ts.
- Creation and monitoring of testing/QA to ensure product performs at pres
cribed levels and that needs are met.
- Communication with and assignment of development, testing and production
resources to necessary tasks.
- Problem analysis and solution adjustment when necessary.
- Provide leadership and content generation for client training and suppor
t of product.
- Develop proposals and perform cost and resource analysis for potential n
ew projects.
- Capably handle logistics for both the Las Vegas and San Diego offices.
- Analyze, adjust and document all internal operational procedures.
KEY CONTRIBUTIONS:
- Monitored the development, QA and delivery of over 20 international 3D b
uilding models to over 5 countries world-wide utilizing proprietary software.
- Created project plans, monitored development and oversaw QA of a new tec
hnology allowing real-time, visual systems inspections recording program for fac
ilities management (Siemens).
- Managed the development and delivery of a new IBM based system platform
to Pima County Sheriff’s Department, along with new viewer application.
- Proactively trained partner sales staff on product demonstrations and ac
ted as the main contact to provide regular assistance in executing client demons
trations and open production operations in South Africa and France.
- Assumed project manager role for various development projects, including
GIS and BIM integration.
- Performed analysis of current billing processes and system. Oversaw and
ran queries to ensure accuracy of billing information
- Provided supervision, analysis and support for large production jobs in
Las Vegas
- Professionally managed high level operational tasks, which included any
necessary human resource activities.
- Documented operational procedures and created: International Operationa
l plan, Hardware/Software Specifications, Data collection/submission guidelines,
etc.
- Cost and Pricing Analysis: Performed a full cost analysis of our produc
tion department, determining cost for each process, then developed new pricing t
erms
- Patents: Played a supporting role in developing responses to patent inq
uiries, leading to the granting of 2 patents in 2009.
INTERNATIONAL SALES LIAISON JUN 2008 – JUN 2009
- Delivered dynamic sales presentations to government officials and depart
ments in India and UAE; served as resident technical expert.
- Successfully enhanced novel marketing pieces using Microsoft PowerPoint,
prepared technical data sheets for international and national interests and eff
ectively established relationships with prospective vendors.
DIRECTOR OF OPERATIONS SEP 2005 – JUN 2008
- Held responsible for hands-on supervision and management of the operatio
n while ensuring appropriate and well-organized functioning of all departments e
ncompassing implementation, project management, account management, accounting/c
ollections, logistics, production/reprographics, human resources (including hiri
ng).
- Worked directly with Product Development Department to monitor, test and
deliver internal and external development projects, including creation of speci
fications, project and testing plans, and installation and training.
- Proactively involved with sales and marketing efforts and promotional ca
mpaigns, and development of materials.
- Developed office policies and procedures, which resulted in an effective
, efficient and smooth flowing departmental communications.
- Developed training materials for new hires.
KEY ACCOMPLISHMENTS:
- Created the specification and managed the delivery of a new Automated Wo
rk Order System to manage our internal operations, including reporting of metric
s, automated task assignment and monitoring, and throughput reporting for billin
g.
- Successfully handled the integration of two Las Vegas offices into one n
ew office, meeting the needs of both departments, which resulted in important sa
vings while enhancing general work efficiencies.
- Successfully streamlined Collections operations, decreasing outstanding
due client balances 90% within 4 months.
- Ensured the constant achievement of production timelines at a high level
of quality and service.
DIRECTOR OF IMPLEMENTATION JUL 2003 – SEP 2005
- Performed system implementation across 3 separate product lines.
- Developed departmental procedures for proper implementation across a div
erse client base and managed staff.
- Managed the production, QA and delivery of systems and content to client
environment.
KEY ACCOMPLISHMENTS:
- Architect of the Capitol: Successfully implemented a pilot project; cre
ated a proposal and full project plan for the delivery of a system to encompass
all national archives (inclusive of costs).
- Successfully implemented a new emergency system for Department of Emerge
ncy Management, Nevada, inclusive of data from all major casinos in the state.
Performed content analysis and quality control as key roles in this project.
- Implemented the key system with Nevada Public Works Board, inclusive of
all state buildings in Nevada.

CQ DIGITAL ~ SAN DIEGO, CA


PROJECT MANAGER / CONSULTANT FEB 2003 – JUL 2003
- Performed full investigation of operational procedures for a medical rec
ords company to identify inefficiencies. Developed a new system specification t
o overcome those inefficiencies.
- Generated a custom document digitization and transmission program for sa
tellite offices in hospitals.
- Impressively sold both proposed custom systems through generating high-p
rofile presentation of investigation results and proposed solutions.
- Managed the development and testing of custom system; coordinated the im
plementation of new systems at main operations and satellite offices.
KEY CONTRIBUTIONS:
- Successfully implemented system into work culture within the span of fou
r months, which increased customer service resolution times by 90% at main opera
tions office. New system also enabled more efficient data entry and outsourcing
of this task to outside agencies.
- Implemented and saw immediate increase in operational efficiency of Palm
Springs satellite office by 45% within a month.

ARCHAIO, LLC ~ SAN DIEGO, CA


TECHNICAL WRITER / MARKETING REP. JUL 2002 – JUN 2003
- Investigated and Developed all technical proposals for potential new cli
ents
- Developed technical specifications for new development directives, inclu
sive of monitoring progress and documenting all changes to original development
plan
- Developed training manuals and materials for all supported internal syst
ems.

CQ ADVANTAGE ~ SAN DIEGO, CA


PROJECT MANAGER / CONSULTANT SEP 2001 – JUN 2002
Project Consultant / Sales
- Created specification and monitored development and testing of a custom
system enhancing operational efficiency of document scan reviews for a litigatio
n reprographics company.
- Promoted high profile technical sales and marketing initiatives.

EDUCATION
Bachelor of Science in Management Information Systems
University of Nevada, Las Vegas, NV ~ 1997-2000
Bachelor of Science in Marketing
Emphasis in Management
University of Nevada, Las Vegas, NV ~ 1992-1994