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MARY LENAHAN FLANAGAN

170 ASTER COURTWHITEHOUSE STATIONNEW JERSEY 08889


908-534-9095
732-921-5920 - CELL
fm7aaff0@westpost.net
PROFESSIONAL SUMMARY - Project management, office management, human
resources and benefit administration, general management,
administration, customer service and team building. My management
style is direct and decisive, visionary and flexible in responding to
constantly changing organization, client, market and budgetary
demands.
SPECIFICALLY - I bring proven, strong, decisive, value-driven,
proactive and performance-driven results. My greatest strength lies in
my ability to quickly adapt to new environments, train, motivate and
unify the workforce, consistently delivering strong performance in
reducing costs, improving controls and developing long-lasting
relationships with clients.
EXECUTIVE MEETINGS & INCENTIVES, INC. 1996 - PRESENT
MANAGING DIRECTOR
Manage the many services that ensure the Company's efficient
operation: Responsible for all areas of personnel policies and
procedures, human resources, benefits, office administration, payroll,
travel, information and data processing, mail, office equipment and
supplies, records management, Accounts Payable/Receivable, employee
morale and safety, staffing, staff development and training, vendor
management, telecommunications management, security and building
facilities. Proficient in office technology systems.
* Research, implement and monitor company-wide suppliers ensuring
highest levels of service at
cost effective rates
* Ensure budgetary guidelines are met. Control expenditures in
accordance with budgeted

amounts. Review and authorize purchase of supplies, services and


equipment. Evaluate,
recommend and implement improvements in cost control practices.
Negotiate supplier
contracts to effect maximum savings.
* Execute short, intermediate and long range strategic plans to
ensure maximum outcomes.
* Provide leadership that promotes trust, cooperation, and high
levels of performance among staff.
* Research, recommend and implement top-quality benefits packages to
employees in a cost
effective manner. Select and recommend 3rd party benefit suppliers.
Monitor staff customer
service levels from benefit suppliers. Resolve problems to affect a
positive outcome.
* Recruit for nonexempt and exempt level positions by advertising
internally and externally,
reviewing resumes, interviewing candidates, finalize the employment
process, conduct new
employee orientation.
HOECHST CELANESE CORPORATION 1984-1996
Manager of Travel and Conference Planning
Responsible for all details of a 25 million dollar corporate
travel/meeting department at a Fortune 100 chemical company. Managed 4
satellite locations with a staff of 20. Resigned due to outsourcing of
Department.

* Negotiated all airline, hotel and car rental pricing contracts,


corporate programs, discounts, soft dollar agreements, annual
multi-meeting airline discounts and group hotel programs.
* Consolidated transient and group hotel volumes to achieve maximum
potential savings with
highest levels of customer service.
* Developed a conference/meeting planning department from inception,
increasing conference
volume by 300%.
* Maintained proper industry liaisons to secure priority positions
and proper customer service
levels.
* Analyzed all T&E statistics. Prepared, maintained and provided
cost analysis data.
* Recommended and implemented appropriate cost saving measures and
changes to Policy.
* Hired, trained, motivated and developed staff to maintain the
highest levels of customer service
in a stimulating and productive work environment.
* Created sales tools, brochures, presentation literature, forms and
automation software.
* Developed user-education materials, travel fairs, focus groups.
* Monitored and implemented any industry automation, technical
changes/enhancements.
MARY LENAHAN FLANAGAN
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KENYON & ECKHARDT INC.
Administrator, Corporate Travel
Single-handedly created a business travel and employee activity
department for a New York City
advertising agency.
Was instrumental in the development of one of the first satellite
airline ticketing systems in the US.
YOUNG & RUBICAM, INC.
Manager - Employee Activities. Selected to manage all details of a
Company-sponsored
employee travel and activity program for a major global advertising
agency.
Travel Assistant - Corporate Travel Services. Involved in all details
of a busy company-sponsored

travel department.
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ORGANIZATIONS:
New Jersey Business Travel Managers, National Business Travel
Association, Meeting Planners International. Past President of
Industrial Recreation Directors Association of New York. Former member
of the Corporate Travel Association of New York. President, Secretary
and Treasurer of Xi Gamma Chapters of Beta Sigma Phi.
EDUCATION:
Graduate of Marymount College, Arlington, Virginia
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