10

Paula Morand

www.jumpstart720.com

© 2011 by Paula Morand
All rights reserved.
No portion of this book may be reproduced
– mechanically, electronically, or by any other means –
without written permission of the publisher.
Published by JumpStart 720 International Inc.
PO Box 29044, Moncton, NB E1C 4R3
CANADA
First Edition
Printed in Canada
a b o u t t h e F OU N D E R 3
Love what you do and live like you mean it.
From the mountains of Central Asia, to the street vendors of
Cuba, to the jungles of Africa and throughout North America,
Paula Morand is passionate about championing the needs
of others and in doing so, lives an adventure that sees lives
changed.
She is a passionate and energetic woman with a vision of bringing hope, excitement
and momentum to the lives of others. Paula has built a colorful career as a successful
entrepreneur, business consultant, executive coach, author, and broadcaster. As Founder
and CEO of JumpStart 720 International Inc., her coaching and training firm is committed
to growing leaders and building businesses. Her company is passionate about increasing
human potential and prides itself on developing innovative and creative programs and
services that foster community capacity and individual growth.
Paula Morand is a seasoned speaker and success coach who engages audiences with her
sense of humor, her caring heart and her strong desire to move people beyond the status
quo and toward the pursuit of leadership excellence. They become the leaders of their
own lives wherever they are planted. She and her company have been nominated for
countless awards and continue to be recognized for the impact they make in the lives of
others.
Paula Morand is on a mission to see lives changed and to share her LIVING 720 philosophy
of pursuing a life of purpose.
4 ta b l e o f c o n t e n t s to Powering Life 5

INTRODUCTION 5
introduction
THE TEN SECRETS TO POWERING LIFE
At some point in a person’s life, an awakening happens. For some, it happens sooner and
SECRET 1: Be Present 6
for others, later; for the rest, it might come in the form of regret. Some will never seek
SECRET 2: Align your Values 10
that awakening, or in simpler terms, that “wake up” call - is there more to life than what I
SECRET 3: Simplify your Space 13
am living right now?
SECRET 4: Measure Success 16
SECRET 5: Permission to Stumble 20
The awakening is a desire for reinvention. It is the desire to seek additional fulfillment
SECRET 6: Invest Your Best 23
in one’s life, in one’s work and quite possibly, a life altering transformation literally
SECRET 7: Celebrate Your Uniqueness 26
changing the depth of one’s being. The depth and scope of the awakening’s impact lies
SECRET 8: Build Wealth Esteem 31
in the person seeking reinvention.
SECRET 9: Learn to Say NO 34
SECRET 10: Serve Others 36
Powering Life is about defining what it is you want powered. The very idea of “powering
life” insinuates momentum, an influx of activity or a feeling of “whoosh”, “wee” or “whoa.”
Powering Life insists on being emotionally in tune, accepting your past, living your
present, and anticipating your future and should be felt from the top of your head to
the tips of your toes. You see, reinvention starts as one singular moment. For some, it
happens when they decide and for others, it is thrust upon them as they fight to keep
their heads above water.

Take a deep breath and visualize your life and the perfect setting for who, what, where,
when, why and how you want to be.

Throughout our short journey together, I will share the Ten Secrets to Powering Life. Take
your time to read through and reflect – this new and exciting adventure should be all
YOURS.
6 T h e TE N S e c r e t s to Powering Life 7

SECRET #1 – BE PRESENT and build a life, I was going to have to choose right then and there to be present.
That didn’t mean I needed to be happy every day, but I was going to have to get up and
live my life the best way I could and in that moment.
“To be, or not to be, that is the question”
-William Shakespeare
I also made the decision at that moment that it was going to be okay to feel all emotions
during this process. If I could just live for this moment and BE PRESENT in my life, and
When I was 26 years old, I gave birth to the most beautiful baby boy, realizing my
focus with all of my might, I wouldn’t look back with regret, sadness and grief. If I could
lifelong dream of becoming a mother. I was 100% immersed in my role as a mother and
just BE PRESENT in whom I was at that moment, then, somehow, I would start to believe
wife and from the white picket fence that surrounded me, I viewed my life as “perfect.”
that I could become more than I was right now. If I could believe that, then I would have
On one particular morning, I kissed my husband goodbye, only to find him committed
arrived at hope, and with hope, anything is possible. Time may not heal all wounds but it
to a psychiatric ward later that day.
sure diminishes them and refines us in the process.

Unbeknownst to me, he had a major nervous breakdown at work and due to the risk to
In learning to BE PRESENT and feeling my emotions, I reinvented myself – one that I now
himself and others, was confined to a ward in a hospital that sought to heal him. From
look back on as an incredible gift. I would never be taking the risks that I am without
this time in my life to this day still lives as a blur. Life seemed to slow down and I was on
having experienced some very challenging obstacles. And I’ve had my share!
auto-pilot for a while. That is what happened when life threw me a curve ball without
signing up to be a part of this game.
All in all though, I can unequivocally say this is my life and it sure has been a full one
so far. When you decide to show up and BE PRESENT, you will begin to “own” or be
Over the next few years, I found myself not only acting as a single mother, but feeling
responsible for your life. It is then that a leader is born…perhaps a weak and tired one,
the overwhelming responsibility for everything in my life and of the life of my son. I very
but a leader nonetheless.
quickly had to move from my “perfect” bubble to the unknown, fending for myself and
having to mature overnight. I went from living in a beautiful home and enjoying the gift
Don’t worry; transformation is a funny thing. The longer you stay committed to the
of maternity leave with my son to being thrust back early into the workforce and losing
journey, the stronger the roots will become. Soon enough, you will be blooming right
my home. I soon found myself living in a dirty, 2-bedroom apartment in a not-so-likeable
where you are and your life will look a whole lot brighter!
area of town. Nothing seemed easy.

“Love what you do and live like you mean it”

I remember going to my parents’ home and diving into their pool. I would sink to
-Paula Morand
the bottom of the deep end and scream with every ounce of energy that remained. I
continued until I couldn’t scream anymore and the tears would dissipate. When I came
out the water, my parents only thought I had chlorine in my eyes from swimming and
not from sadness. It dawned on me sometime shortly after that: if I am going to move on
8 T h e TE N S e c r e t s to Powering Life 9

Have you ever heard the old adage, “If you build it, they will come?” What if you made
the decision to start building the foundation for your ideal life right now? It surely would
be interesting to see what would happen.
Answer the following questions:
1. In what way could I be more present in my life right now? (Should I be paying bet-
ter attention to or acting on something? Or might there be knowledge that I have
to gain?
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4. In what way could I “grab life” right now?
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5. Recognizing that big change often comes as the result of smaller steps, what is
one small step I could take today toward my ideal life?
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2. What is holding me back from living more fully?

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3. In what way will I have to change my mindset about deserving a more prosperous
and fulfilled life?
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10 T h e TE N S e c r e t s to Powering Life 11

SECRET #2 – ALIGN YOUR VALUES makeup may look a little different than the neighbour next door.

Here are a few questions to ask yourself.

Canadian Author, David Bach, has written many books on building wealth. In his book
Smart Women Finish Rich, I embrace the following in regard to values. He says “Without
1. What do you value?
values, goals rarely get accomplished.” He goes on to say, “Show me someone who is not
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reaching his full potential, and I’ll show you someone who missed the importance of
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designing his life around his values. Values are the key. When you understand them
____________________________________________________________________
correctly, they will pull you toward your dreams – which is a lot better than having to
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pull yourself!”
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Creating a list of core values in whom you are and for your life is essential in
2. What is important to me?
understanding yourself. Take time to examine where you currently are. If you are
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desiring a better life than what you are living right now then understand that at some
____________________________________________________________________
point most everyone seeking to transform their lives has to stop and reflect and their
____________________________________________________________________
own priorities, values and beliefs.
____________________________________________________________________
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“You will be recognized by your good fruits”
-Matthew 7:20
3. What do you believe?
____________________________________________________________________
My company, JumpStart 720, truly believes that if you are pursuing work, relationships
____________________________________________________________________
and activities that bring a positive outcome (or good fruit), then you will really start to
____________________________________________________________________
embrace and love your life. Not only that, but when you are pursuing great work that is
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fulfilling and making a difference, it transcends to your personal life as well. It then
____________________________________________________________________
trickles down to all areas of your life and soon enough you are LIVING 720 as we call it.
It is a succulent, juicy great tasting life that is fulfilling on the inside with the feeling of a
4. What do you want?
job well done and a life well lived, but also on the outside with a variety of accomplish-
____________________________________________________________________
ments and achievements ranging from big to small.
____________________________________________________________________
____________________________________________________________________
The exciting part is that being VALUED is making the choice to allow your life to be led
____________________________________________________________________
by some key core values that will be non-negotiable deciding factors for you in making
____________________________________________________________________
decisions. These could be honesty, integrity, commitment, good customer service etc….
Each person has her own unique footprint for her life and, as such, her core value
12 T h e TE N S e c r e t s to Powering Life 13

Understand this. If you haven’t found it yet, you have an incredible life waiting for you.
Make the decision to grab life and make room for great things. Trying to squeeze wealth,
SECRET #3 – SIMPLIFY FOR SUCCESS
success or fame and fortune into a small life simply won’t work.
Make the decision to eliminate stuff that is just taking up space. Did you know that one
of the major causes of stress and of a lack of life balance is due to clutter? This is not just
Grab the vision of the life you want; hold on tight and start to make it happen, but
the piles of paper on your desk or in your junk drawer at home, but it is also your physical
remember anchoring your core values will be the basis from which all future decisions
home, garage, closets and even your thoughts?
are made, so give yourself the gift of taking time so that when you answer the questions:
“Is this decision in alignment with my core values and what is important to me,” you will
If you are seeking success and trying to achieve a fulfilled and happy life while your life is a
be able to able to answer with confidence.
mess, I would say that you are going to encounter some obstacles along the way. Success
really does require you to clean up and clear away those objects and thoughts that are
getting in the way or prohibiting you from focusing on what you really should be giving
your attention to.

As I said, this also includes the clutter in your head. The inability to make decisions or the
willingness to accept the things that you are tolerating or procrastinating about turns
what was once positive energy into life draining activities. Is it time to get rid of those
excuses that constantly keep holding you in the same place? I think so.

Start to tackle all that would normally distract you from going after those great life goals
that you dream of. Did you know that many times, those feelings of overwhelming fear
and anxiety are born from of living a life full of clutter? Did you also know that if you just
start to take baby steps in eliminating those things that you can you could very easily start
to see incredible transformation in your life AND you could have more energy too!
14 T h e TE N S e c r e t s
Here are some questions to consider.
Where am I feeling the most clutter in my life? Name every area that you can think of. It
doesn’t mean that you will be able to deal with it all in one day, or even one month, but
the best place to start is knowledge and recognizing where the problem lies. This way
you can seek a solution that is right for you.
to Powering Life 15
Here are some further questions to ask yourself.
1. What do you value?
____________________________________________________________________
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2. What is important to me?
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3. What do you believe?
____________________________________________________________________
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4. What do you want?
____________________________________________________________________
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16 T h e TE N S e c r e t s to Powering Life 17

SECRET #4 – MEASURE SUCCESS Or if you were going to answer this question through the lens of a parent’s eyes, it might
be:

“It’s never too late to be what you might have been”

• Raising Healthy Children
-George Elliott
• Feeling the Never-ending Love of Children
• Having Grandchildren
So many times, I see people fail or accept defeat because life doesn’t turn out the way
they had hoped. It is in many of these same people that I see that they didn’t make the
You see, the idea of success means something different to most everyone. That is why
commitment to not only stay in the game, but they were not clear about where they
at JumpStart720, we suggest that you take time to define what your 720 is. To give you
were going. If you want a life that is powered for success, powered for wealth, powered
some ideas or to post your own 720, feel free to visit www.whatsyour720.com.
for wisdom, powered for love, you have to be specific. For what results are you aiming?
Who can possibly hit a target that she cannot see?
Seeking your own definition of success is a journey and may change over time, but here
are a few last points to think about:
DEFINE SUCCESS ON YOUR TERMS

d Feel your future.

So here’s the thing. You can’t measure success until you define what success means. I
d See it.
found through my many years of coaching that success means something different to
d Know, without a doubt in your head, what success looks, feels and tastes like to
most everyone.
you.
d Get your senses involved because it is often our senses that we have to rely on.
If you are an entrepreneur the answer might be:

• The Challenge
• Work with Family
• Pursue Your Passion
• Become Rich

If you are looking at it through the eyes of an employee, it might look something like this:

• Being Recognized for Employee of the Month

• Winning the Yearly Cruise for Best Service
• Working in a Positive Environment
18 T h e TE N S e c r e t s
BE AWARE
In seeking simplicity and in finding clarity, please understand and accept that the
process takes time.
I have often seen people getting excited about making change, only to give up and
change their paths or directions at a moment’s notice. How many times did you
give up on something when you didn’t really give it a chance? Seeking simplicity
will bring about peace and in finding clarity during this process, you will start to see
transformational change, but it all takes time and it all starts with changing behaviors.
So, are you going to start and give up? Is that going to be you? If it is, just realize that
you may be hindering the positive momentum that is waiting to happen.
You really need to think long and hard about this and in my estimation, you need to
pick a lane. Get on the road that is right for you and start driving. Start driving your life
by making decisions, exploring new opportunities and continually defining who, what,
where, when, why and how you are going forward based on what you have stated as
your definition of a successful life, a life of LIVING 720.
to Powering Life 19
EXERCISE
1. What is your definition of your ultimate success?
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2. Picture your name on the front page of the most successful magazine in the world.
Write the feature story. What would it say? Dare to write it!
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3. Is there someone in your life who you want to be proud of you? Who is it?
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20 T h e TE N S e c r e t s to Powering Life 21

SECRET #5 - PERMISSION TO STUMBLE 1. What is one thing that I feel I have failed at?
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“Failure is not a Negative but your Attitude could be”
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-Paula Morand
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Don’t let life pass you by because in your mind you failed once before, or even many
times before. Think about this. In your lifetime, you will have thousands upon thousands
2. What did I learn from that experience?
of decisions to make. Some of them lead you along the road of life tickety-boo, but
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others may detour you down a different path for a time. Be encouraged that these paths
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are a temporary moment in time should you choose to right the course. It is up to you.
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The lesson here is that nothing is a failure but in everything, there is learning and
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personal growth to be had. As an example to illustrate this point, many of us have met
people or heard stories of those who have overcome some incredible odds or those who
3. Do I believe I am better or a changed person because of it?
have been faced with some tragic or sad experiences. It is not uncommon when you ask
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someone who has been through an incredible life of ups and downs if they would turn
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back the clock and do it differently; the answer is most always no. Why? Because I think
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for many of us who have lived it, it is due to those experiences that have shaped and
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molded each one of us into the unique individuals who we are today.
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You see, failure is not the right word here. Failure may just be the person who is afraid
4. Am I willing to stumble again if I am on the road to pursuing my fulfilled life?
to embrace life and truly live. I think it is more tragic for one to live life and not fully
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embrace her human potential rather than someone who is willing to live life fully and
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embrace both the ups and downs of their decisions and still remain thankful for a full
____________________________________________________________________
and active life.
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Are you worth the effort to try to go after you dream? If you are, know this. You will
stumble, possibly more than once, but that’s okay. We all do. Not to worry though.
Someone may just be there to give you a helping hand.
22 T h e TE N S e c r e t s to Powering Life 23

5. What supports would I need in place in order for me to have to courage to step
out? (These supports could be people or surroundings.)
SECRET #6 – INVEST YOUR BEST
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I often tell the story that one of my best employment learning experiences was when I
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was in my early twenties. One of my first jobs post university life was working for a
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time-share company in their head office.
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Picture this. I was employed as one of three hired to deal with the reservations of 10,000
plus members. As you can imagine, this was one busy office, and in the tourism industry
and reservations department, it was not without its share of complaints. On this
particular day it was insanely busy. The phones were ringing and customers were
demanding. I have always been a people pleaser and at 24 years old I was a really good
people pleaser. I apologized for everything, even if it wasn’t my fault, just to stop any
conflict.

I was on the phone with a customer, profusely apologizing to them for not being able to
accommodate them in St. Maarten (if only I could have told them there were just three
condominium units to serve 10,000 members). At the same time, I was apologizing and
close to tears, the owner walked by, took one look at me and told me to put that call on
hold immediately, right then and there.

Well, first of all, you don’t argue with this man and secondly, I was stunned and did as he
said. Although I didn’t realize it at the time, his next words ended up being a profound
part of my life.

This is what he said: “Paula, I see you every day giving more than 100% of yourself to
serve these customers with excellence. Do you agree?”

I answered, “Yes, I certainly try.”

He went on to say, “Well I have seen you for eight months work through breaks and work
hard to do your job with excellence. That is all I can ask of you. I want you to do the
following with every customer situation like this in the future. The first thing I want you
24 T h e TE N S e c r e t s
to do when the call escalates is to ask the person to hold. Put the phone down and count
to ten. When you answer the phone again and their mood isn’t diffused, then you give
them the second and final option. You say, ‘Sir/ Madam while I recognize that you are
upset, I can in no way help you if you are going to continue with this type of behavior. If
you would like to calm down, I will do everything in my power to help you; otherwise I
will have to hang up the phone. Which would you like to choose?’.”
That simple process taught me to honor myself and the customer while allowing me to
still serve and do my job the best way I knew how. I am happy to say that I have never
had to hang up the phone on anyone and it worked like charm each and every time…
and, believe me, there were many times!
Powering life means giving it all you’ve got. It means investing your best in everything
you do. I believe it also means giving with willingness and a grateful heart.
Have you have had an instance that comes to mind that you gave more of yourself for
something than you got out of it?
Maybe the hours that you invested at work on that special project didn’t result in the pay
you most likely deserved, but you were content and felt a feeling of accomplishment
that far outweighs saying no because of money.
Consider that you are far more valuable than the small fee that you may charge and
understand that in life, some may take advantage of you and the rest may make you
richer beyond words.
1. What is one thing I can focus my efforts on doing better?
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to Powering Life 25
2. What was something I accomplished in my life that I felt proud of?
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3. Name something I would love to accomplish in my lifetime?
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4. What is stopping me?
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5. Am I willing to find a way to get beyond this barrier?
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26 T h e TE N S e c r e t s to Powering Life 27

SECRET #7 – CELEBRATE YOUR UNIQUENESS The dawn of social media has also elevated our character to a whole different level. You
see, you just can’t hide. People are interested in getting to know who you are as a person
and many times will base their decision to do business on that fact as well.
When I was growing up in my school years, I used to get this funny grin across my face
when I was concentrating. Actually, if the truth be known, in looking at me, you didn’t
If you stepped outside of your body and had a chance to look at yourself the way other
know if I was smiling or in pain. Well, for the most part people thought I was smiling
people see you, what would you say?
and thus I grew to accept the nickname of “Smiley.” This was a trait that I had that I never
liked and as much as I tried to calm it down I never was quite able to.
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You see, my father did the same thing, so like father, like daughter. We are quite the pair
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when we are both in the same room concentrating on something at the same time. To
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this day, I still do it, but the difference is that now I have embraced that as part of my
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uniqueness and it also lends itself to my character.

Are there areas that make you feel ashamed or make you take notice that you have some
Passion for life, positivity, honesty, authenticity and integrity are all part of the make-up
work to do? Well, take heart. We all have work to do. That is why those who are older
of my character that are non-negotiable for me. Do they stream in to my value system
than us speak with wisdom of the things they have learned throughout the years. It is
that we talked about earlier? Of course they do and they should. Beyond that, I have
called life. The beauty of living a more fully and powering life is that you are now more
learned to embrace who I am and the essence of who I am. That is not at all to say I am
aware and can take action earlier than 40 years from to right some of the potential char-
perfect. Actually my kids might tell you that I drive them crazy when I make up songs
acter flaws that you might identify within yourself.
about everything and anything. Or that I don’t like being late and will become a drill
sergeant to get everyone out the door.

Integrity means more than you know. We live in a day and age where the term
“authentic” is an action word. Living and leading your life in an authentic manner will
produce results tenfold. It is often in this authenticity that true integrity thrives and
where trust is built. The other great thing about living above board is that there are no
secrets or juggling of “self” between personal and professional roles. I suggest finding a
mentor who illustrates this point and learn how to become a better leader in who you
are and in how you lead your life.
28 T h e TE N S e c r e t s to Powering Life 29

Listed below, you will find a list of 66 Character Traits. Some of these character traits will Now that you have reviewed the list of Character Traits,
speak to you more to you than others. here are a few questions to keep yourself in check.

Go through the list and highlight the character traits that best describe you; those traits 1. What do you believe are your best character traits?
that stand out from the crowd and really speak to who you are. ____________________________________________________________________
____________________________________________________________________
Adaptability Appreciation Attentiveness ____________________________________________________________________
Availability Commitment Compassion ____________________________________________________________________
Concern Confidence Consideration ____________________________________________________________________
Consistency Contentment Cooperation
Courage Creativity Decisiveness 2. Out of the list of character traits provided, what are the top two that you aspire to
Deference Dependability Determination focus on refining?
Diligence Discernment Discretion ____________________________________________________________________
Efficiency Equitableness Fairness ____________________________________________________________________
Faithfulness Fearlessness Flexibility ____________________________________________________________________
Forgiveness Friendliness Generosity ____________________________________________________________________
Gentleness Gratitude Honesty ____________________________________________________________________
Humility Integrity Joyfulness
Kindness Love Loyalty 3. In what ways will leading my life with a stronger focus on my character
Meekness Mercifulness Observance
development affect my work life and personal life?
Optimism Patience Peacefulness
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Perseverance Persistence Persuasiveness
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Prudence Punctuality Purpose
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Resourcefulness Respect Responsibility
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Security Self-Control Sincerity
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Submissiveness Tactfulness Temperance
Thoroughness Thriftiness Tolerance
4. What is the number 1 character trait that I need to work on?
Trustworthiness Truthfulness Virtue
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30 T h e TE N S e c r e t s to Powering Life 31

Humility and humbleness are also virtues of character that are really great additives for
powering life. Be humble about your life and although you may be focused on
SECRET #8 – BUILD WEALTH ESTEEM
“powering” it with the right fuel that will keep you driven to lead a fulfilling life, it does
“Today the greatest single source of wealth is between your ears.”
not have to be at the expense of others or an inflated ego.
-Brian Tracy

Self-worth is such a big issue and financial worthiness is even more so. I have coached
hundreds of clients over the years and this issue is more common than you think. In my
experiences, most people have some issue or another with their financial relationship.

Many times we don’t even realize that we have issues with money until we start building
a successful business or get “lucky” and something comes our way. There are many ways
to build wealth starting with minimizing income while increasing your assets.

Remember though that money is a commodity and it needs to have something to

attach itself to. If you want more money in your life, it is a worthwhile exercise to dig
deep and understand your belief systems about it. How you were raised and your
personal experiences thus far might actually be hampering the ability for you to build
wealth. It sounds silly I know, but so many people hold themselves back from pursuing
their dream business or dream job because of the fear of success or their worthiness
rating when it comes to deserving money.

Believe it or not, I have heard the concern more times than not that one of the main
reasons that people hold themselves back from realizing wealth is their concern about
what people will think or how they will act around them if it happens.

It is a shame that we place our self-worth into the hands of others to judge. Isn’t it time
that we build our own confidence and worth statement about ourselves?
32 T h e TE N S e c r e t s to Powering Life 33

Take a moment to answer these few questions about your Wealth Esteem.
1. How do I view money? (Is it security, the ability to do what I want, want more
than your parents had?)
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5. In what ways would having wealth be able to impact the lives of those I care
about?
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2. How would my world be impacted if I made more money?

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3. What could I do right now to increase my wealth?

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4. Am I willing to change or develop new ways of building a more financially

prosperous future?
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34 T h e TE N S e c r e t s to Powering Life 35

SECRET #9 – LEARNING TO SAY NO 3. Remember that “No” is an honorable response. If you decide that “No” is the answer
that you prefer to give, then it is authentic and honest for you to say “No.”

“Half of the troubles of this life can be traced to saying yes

4. If you say “Yes” when you want to say “No,” you will feel resentful throughout whatever
too quickly and not saying no soon enough.”
you agreed to do. This action costs you energy and discomfort and is not necessary if
-Josh Billings
you just say “No” when you need to.

This two letter word, albeit so simple, when used appropriately cannot only command
5. If you are saying “No” to someone whom you would help under different
attention but be transformational to a life. Part of the journey to powering life is to
circumstances, use an empathic response to ease the rejection. For example, to your
understand that as the leader or the captain of the ship, you will have no choice but to
friend who needs you to keep her child while she goes to the doctor, you might say, “No,
make targeted and informed decisions for that witch you are responsible: your life.
Susie, I can’t keep Billie for you. I know it must be hard for you to find someone at that
time of day, but I have already made lunch plans and I won’t be able to help you.”
Being more direct and making decisions are very different for some, especially those
serial people pleasers. Standing firm in your beliefs would be difficult on the sunniest
6. Start your sentence with the word, “No.” It’s easier to keep the commitment to say “No”
of days. However, if you are going to honor who you are, what you do and where you
if it’s the first word out of your mouth.
want to be, you will, no doubt, be faced at one time or another saying the word, NO and
declining your involvement. Eventually it will even start to feel good. I promise!
EXERCISE:

Here are a few ideas to think about when you are learning how to say “no’ in a more
Give yourself the challenge of saying “no” to something each day.
deliberate manner.

1. Did you know that if someone makes a request for something that it is often OK to
ask for some time to think on it? In doing this one act alone, you put yourself back in the
driver’s seat and the control is switched over to you and the decision that you have to
make.

2. Nonverbal cues are an amazing form of communication to emphasize the word “No.”
Picture yourself underlining it and, of course, make sure that your tone of voice is firm.

3. Again, use your nonverbal assertiveness to underline the “No.” Make sure that your
voice is firm and direct. Look into the person’s eyes as you say, “No.” Shake your head “No,”
as you say, “No.”
36 T h e TE N S e c r e t s
SECRET #10 – SERVE OTHERS
BE AN UNSUNG HERO
“Let it never be forgotten that glamour is not greatness, applause is not fame, prominence is
not eminence, the man of the hour is not apt to be the man of the ages, a stone may sparkle
but that does not make it a diamond, and man may have money, but that does not make
him a success. It is what the unimportant do that really counts and determines the course of
history. The greatest forces in the universe are never spectacular. Summer showers are more
effective than hurricanes, but they get no publicity. The world would soon die but for the
fidelity, loyalty and consecration of those whose names are unhonored and unsung.”
-Dr. Joseph R. Sizoo
Many years ago I was in a business networking group that based its whole model on the
concept of reciprocity, “Giver’s Get.” Every week this small but vibrant group of 50 people
would meet early in the morning and spend the next 90 minutes giving one another
leads for business. What happed in that year together was amazing. First off, thousands
of dollars in business was transacted and it was probably into the millions. Relationships
were built with trust and respect.
The synergy as a group was a catalyst for many to love their job more by sharing with
others weekly and participants felt like they belonged. You see, when we make it our
purpose to help others feel valued, safe and that they belong, we will convert that
person to a trusting and caring relationship each and every time. How can you serve
others in your life? Do you realize that this is a key element in powering a happy fulfilled
life?
We all need to take stock of our lives at some point and realize that none of us can
take anything with us when we die. Some even think that money is not attracted to
the selfish, the miserly or the mean. Be clear about how you can serve others as this
can either be a life giving activity or can also detract if the proper boundaries and
expectations are not put into place.
to Powering Life 37
If it is money that you desire for your life, be sure to be crystal clear about how you will
use the money and what you want to do with it. Maybe you can contribute to charities
that will use it for good. You have the ability starting today, with no money in hand, to
make the world a better and more vibrant place and you’ll create wealth and build rich
relationships that will last for generations to come. Your children will thank you!
Answer the following questions to help you fulfill the 10th and final secret to Powering
Life.
1. In what way could I choose to serve others?
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2. Is there something that I could do randomly without seeking attention for it?
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3. What is something unique that I could do to make a difference to someone’s life
today?
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38 T h e TE N S e c r e t s

Powering life to an extraordinary level is not only a great challenge to have but when you
invest the time in yourself, in your life and in the lives of others, you will see tremendous
change.

Although it may not be easy, there are basic fundamentals. In the belief that we all need to
be reminded of them regularly, here is a recap of the secrets that have helped both myself
and my clients over the years:

SECRET 1: Be Present
SECRET 2: Align your Values
SECRET 3: Simplify your Space
Copyright 2011
SECRET 4: Measure Success
SECRET 5: Permission to Stumble JumpStart 720 Publishing House
SECRET 6: Invest Your Best A division of JumpStart 720 International Inc.
SECRET 7: Celebrate Your Uniqueness
SECRET 8: Build Wealth Esteem
SECRET 9: Learn to Say NO
SECRET 10: Serve Others

www.jumpstart720.com