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Patricia Hardwig-Pounds, MA

1205 Brookside Landing

Chesapeake, VA 23320
Summary of Qualifications
Detail oriented professional with Masters Degree in Clinical Psychology, leaders
hip skills and experience organizing and managing programs. A self-starter and r
esults oriented team leader with a high level of initiative who has been respons
ible for developing and implementing new programs, creating and managing Human R
esources and Accounting departments, regulatory compliance including state and f
ederal regulations, development of HIPAA policy and procedures manual, guiding t
he agency toward HIPAA compliance, developing business and facility plans, and c
onsulting with senior management. Strengths include organizational and analytica
l skills, strategic planning, quality assurance, personnel management and staff
development, project management, contract management, budgets and finance, abili
ty to manage several projects simultaneously, ability to work a flexible schedul
e, strong work ethics and belief in fiduciary responsibility to employer.
Professional Experience
Director of Operations, Carpe Diem of Virginia, Inc. 2001-Present/Promoted from
Program Director
Oversee the day to day operations in several departments including Accounting, H
uman Resources, Administration, IT, building and facility maintenance. Serve in
the role of CFO and HR Director. Chair of HIPAA Committee. Oversee the developme
nt of policies and procedures to assure HIPAA compliance.
a Created Human Resources Department, policies and procedures, hired, trained, a
nd supervised employees
a Brought Accounting department in house, hired and supervised employees. Overse
e all Accounts Receivables, Accounts Payables, and payroll functions. Develop an
d monitor budgets
a Oversee IT department and supervise IT Operations Manager
a Developed agency Policy and Procedures Manual
a Developed agency Facility Plan
a Developed Business Continuity Plan
a Developed Record Retention Requirements Guidelines
a Supervise all contractors and oversee all building maintenance, safety inspect
ions, etc.
a Oversee all city contracts and insurance policies
a Consult with Program Directors on program and financial matters
a Provide guidance to Executive Director and President of the Board
Program Director, Therapeutic Foster Care, Carpe Diem of Virginia, Inc. 1996-200
Supervised day to day operations of the Treatment Foster Care Program.
a Hired, trained , and supervised employees
a Developed Program Manual for Treatment Foster Care Program
a Reviewed records and assured compliance with licensure standards. Received exc
ellent licensure reviews, which resulted in triennial license
a Participated in Business Getting Results/strategic business planning. Complete
d action plans to implement strategic plans for agency growth
a Implemented new funding stream (Medicaid) for Treatment Foster Care Program
a Managed building plans to build a new facility, met with builder, designer, et
c. while Executive Director was on medical leave
a Served as Acting Executive Director in absence of Executive Director
a Served as Secretary for VALCPA (Virginia Association of Licensed Child Placing
Director of Mental Retardation Services, Norfolk Community Services Board 1986-1
Managed directly operated programs for persons with Mental Retardation and monit
ored contractual services. Developed and managed Medicaid Waiver services
a Hired, supervised and trained employees
a Developed strategic plans for providing services
a Developed community residential services for persons living in state training
facilities and state hospitals and brought individuals back to the community
a Developed and managed budgets
a Collaborated with other cities and developed contractual residential programs
a Served as Chair of regional Mental Retardation Council
a Served on Special Education Advisory Board for City of Norfolk
Old Dominion University/Certificate in Workforce Management Training
Old Dominion University/Certificate in Health Care Management/Administration
Indiana University of Pennsylvania/Masters/Clinical Community Psychology
Clarion State College (now Clarion University)/Bachelors/Psychology
Awards and Honors
Excellent Performance Bonuses/Rewards 1996-Present
Employee of the Quarter 2000
Employee of the Month 1999
City of Norfolk Class Act 1989
CLAMR (Community Living Association for Mental Retardation) Administrative
Excellence Award 1987