Eric Sykes 403 Greenbriar Drive, Apt. 207 Normal, IL 61761 (309) 452-0406 es7180e2@westpost.

net OBJECTIVE To use my retail experience to oversee a department with focus on achieving ann ual goals while promoting company standards and a great working environment. I a m a person with high standards and have the ability to think outside of the box to accomplish the tasks given to me. I have extensive customer service and marke ting experience that I know would be a great asset to your team. SUMMARY OF QUALIFICATIONS Manager with multi-regional experience (East Coast and Midwestern) companies. Accomplished in sales and customer service to achieve growth and retention. Office knowledge consisting of but not limited to Microsoft Office, payroll, sch eduling, HR requirements, training and working with a diversified staff, adhere nce to and enforcement of federal, state, local municipal and company standards. ACCOMPLISHMENTS - Highest score within 6 months of management responsibilities Helped take store ranked 53 out of 54 stores to the companies 3rd leading sales growth store in less than a year as store manager. - Brought store out of a 13 year slump as far as presentation, company standards and customer satisfaction. - Raised the bar on faster service and follow up to ensure success. EMPLOYMENT Driver - (2008 - Present) Krispy Kreme Doughnuts, Bloomington, IL Salary $30,400/yr Obtained a C Class Drivers License to deliver Krispy Kreme products to several a ccounts throughout Central Illinois ranging from grocery stores to gas stations. Also responsible for presentation and upkeep of displays. Continue to maintain accounts through prompt delivery and good customer relations. Program Manager - (2006 - 2008) Marcfirst, Normal, IL Salary $46,000/yr Supervising staff in a group home setting which included training, HR duties an d scheduling. Achieved highest score of any program agency wide through an indep endent auditing firm within first six months of management tenure for quality of life for individuals supported, budget compliance, fiduciary responsibilities a nd community integration. Store Manager - (2005 - 2006) Shoe Carnival, Peoria, IL Salary $35,000/yr Responsible for improved presentation and compliance with company standards over previous 13 years while continuing to drive sales in excess of $3 million throu gh effective, live, in-store microphone promotions as well as other promotions such as customer contests. Daily operations included front end, cash deposits, a nd inventory control while overseeing staff. Manager - (2001 - 2004) Drug Fair, Fairview, NJ Salary $38,000/yr

Created and implemented new customer service protocols to help improve customer relations and drive sales. Took location from second weakest in sales out of 54 stores to one of the top 3 strongest within 1 year. Working through language bar riers with immigrant customer base and teaching hands on customer service to sta ff as exhibited by larger retail chains were key pieces. Sales Manager - (1999 - 2001) Rent A Center, Bloomfield, NJ Salary $33,000/yr Direct sales, customer service and merchandising. Implemented marketing campaign s through phone, showroom promotions, sidewalk sales and door to door canvasing. As a result, we were recognized as the number one store in the market out of 9 locations.

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