You are on page 1of 3

MARC S.

PACKARD
11503 Landsdowne Drive * Houston, TX 77035 * (281) 948-1743 *
SUMMARY OF QUALIFICATIONS
Adept at managing all aspects of information technology, including ongoing busin
ess needs assessment, planning, implementations, and enhancement. Record of iden
tifying opportunities, analyzing operations, and developing winning solutions. R
esourceful problem solver. Intelligent, analytical, and articulate.
CORE COMPETENCIES
Financial Management
Program Development & Implementation
Project Management
Process Improvement
Technical Design & Review
Vendor Relations
Quality Assurance
$MM Budget Planning
Contract Negotiations
PROFESSIONAL EXPERIENCE
MEMORIAL HERMANN HEALTHCARE SYSTEM
Director of Network Solutions (2/1998 - Present)
Plan and manage operations of 1200+ Windows and Linux servers, 300TB of SAN stor
age in a dynamic 24x7 environment. Create strategic vision and plan, including f
iscal budgets and 3/5/10-year forecasting. Oversee $5.5 million operational and
capital budget for network solutions. Sponsored and led various enterprise proje
cts.
* Initiate and direct development of standard business procedures, service leve
l agreements, and vendor contracts.
* Evaluate internal processes and implement actions plans to optimize service t
o external customers.
* Liaise between architectural design and review process, IT management, and te
chnical segments.
* Manage relationships with key vendors (Dell, Microsoft, Symantec, VMWare) to
ensure favorable contracts, strategic roadmaps, optimal pricing, prompt attentio
n, and superior customer service.
* Direct core network services for Memorial Hermann, including: Active Director
y, DNS, DHCP, Microsoft Exchange, backups, patch management, virtualization, sec
urity compliance, and storage requirements across Memorial Hermann's infrastruct
ure.
* Oversee management of 2 Tier II data centers with emphasis on power, cooling,
network, and spacing requirements for supported systems.
* Supervise team of network administrators that support Enterprise functionalit
y of various key systems for organization (400+ applications).
* Foster environment focused on customer and employee satisfaction; implement s
urveys and communicate directly with customers and employees.
* Monitor monthly security practices and review recommendations from yearly ext
ernal auditors.
Key Results:
* Streamlined operations for implementations, monitoring, and management of ser
vers that adhere to industry best practices and Memorial Hermann standards.
* Integrated 3 acquisitions into Memorial Hermann information systems and proce
ss framework.
* Improved and tested disaster recovery process for all Windows/Linux-based ser
vers annually.
* Conducted ongoing reviews and initiated improvements to systems management /
life cycle process.
* Managed the implementation of 250+ Information System projects ranging from n
etwork infrastructure to clinical and business class systems.
(Continued)
Marc S. Packard
* Memorial Hermann has received the "Most Wired" awards for hospital systems fo
r five consecutive years (Hospitals and Health Networks Magazine).
* Saved the organization over one million dollars in fiscal year 2010 via contr
act restructuring, purchase consolidation, and competitive partner negotiations.
* Created whitepaper (business value analysis) for Memorial Hermann's investmen
t into Symantec technologies and video podcast - published on Symantec's website
.
* Selected to attend "Leadership 2010" which is a yearlong program that provide
s senior level mentoring. Was selected as the only Information Systems leader of
the sixteen awardees from across the organization.
* Early adopter of innovative strategies such as virtualization and tiered stor
age that has reduced total cost of ownership of resources for the healthcare sys
tem.
Lead Architect, Network Solutions
Architecturally designed new solutions for integration into Memorial Hermann Net
work. Implemented control processes and standards that were based on industry be
st practices.
DEPARTMENT OF DEFENSE/UNITED STATES ARMY
NCO of Communication and Security office (1994 - 1998)
Directed software and hardware support for commercial and tactical government co
mputer equipment and customer relations. Served as Information Security Officer
and Communications Non-Commission Officer in Charge for 21st Replacement Company
, Fort Hood, TX.
RADIO SHACK/TANDY CORPORATION
Manager (1991 - 1994)
Ranked as top salesperson in Western Pennsylvanian and Houston districts. Superv
ised electronic customer support system (BBS) for Western Pennsylvania region.
INDUSTRY INVOLVEMENT/LEADERSHIP
Dell/EMC Executive Customer Forum
Altiris Customer/Advisory Board
Presenter, Citrix iForum
Dell Executive Forum
VMWare Healthcare Roundtable
Blackberry Customer Forum
INDUSTRY CERTIFICATIONS
Microsoft Certified IT Processional
Microsoft Certified Systems Engineer
HP Accredited Systems Engineer
HP Accredited Integration Specialist
Microsoft Certified Professional + Internet
Citrix Certified Administrator (CCA)
EDUCATION
EXCELSIOR COLLEGE, Albany, NY
Bachelor of Science: Literary Studies
*Link to published business value assessment and video podcast are available upo
n request.