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Deborah Perrin-Wooner

19751 Canyon Drive


Yorba Linda, CA 92886
Home: (714) 701-9871
Cell: (714) 767-4650
Email: dp801940@westpost.net

Education
Pursuing A.S. Degree, Business Management, Current
Santiago Canyon College, Orange, CA
Human Resources Certification, 2010
Santiago Canyon College, Orange, CA
General Management Certification, 2010
Santiago Canyon College, Orange, CA
Technical Skills
Microsoft Office 2003/2007, Access, Excel, Web/Internet Research, MCLM (Financia
l Mortgage Software)

Professional Experience
Santiago Canyon College, Orange, CA 2008 - Present
Department Coordinator
* Represented the Academic Math Department as a support function for the faculty
and students
* Supported administrative functions for setting up appointments, answering stud
ent inquires regarding tutoring services, and other departmental services
* Manage phone/email issues and correspondence for staff
*
Countywide Home Loans, Anaheim, CA 2004 - 2007 Loan Processin
g Assistant/Project Coordinator
* Supported the full lifecycle for new mortgage and financial programs
* Managed department wholesale and registered loans for clients
* Established relationships with brokers
* Supported documentation and maintaining/obtaining necessary client information
for processing
* Multi-tasked and used software applications to manage deadlines, updates, and
workflow
* Assisted with training new representatives and supported other departmental fu
nctions
*
Center for the Cure of Sweaty Palms 2003 - 2004
Public Relations
Promoted vascular surgeon and his procedures through phone, web, and other medi
a processes
Managed/ scheduled patient appointments & surgical procedures with all necessar
y documentation.
Handled all patient support from travel reservations & accommodations to provid
ing aftercare and follow up
Obtained/Maintained individual client information for files including insurance
documentation
Collected surgeons fees

Special Systems Delivery, Irvine, CA 1995 - 2002


Claims Manager/Human Resources Manager
* Supported a dual role for a small moving operations with claims processing and
management of employee benefits/programs
* Researched and processed residential property and vehicle claims
* Managed legal documents regarding claims and negotiated claim settlements
* Accomplished company financial goals by exhibiting strong customer service thu
s in lower company costs
* Implemented company employee benefit program and managed HR employee issues an
d maintaining appropriate documentation and files to meet compliance
* Managed employee relation issues and responsible for on-boarding, hiring, and
termination processes
* Served as the company representative for safety issues and overall HR administ
ration

Northwest Airlines, Eagan, MN 1979 - 1998


Flight Attendant
* Managed customer service operations for domestic flights
* Represented and maintained airline compliance and safety regulations
* Supported the pilot staff and team members with operational support
* Represented company policies and procedures' for the airline
* Recognized as "exceeding customer service expectations"
References Upon Request