Employment History

Mandarin Oriental Hotel ? Washington, DC (June 2006 ? Present)

Banquet Manager
? Coordinate and execute Banquet events at this Mobil Four-Star, AAA Four Diamon
d Hotel
o Property includes 400 rooms and 38,000 square feet of meeting space
o Banquet department generates $15 million in annual revenue while achieving ann
ual guest satisfaction scores of 95% as measured by Synnovate.
o Banquet department received prestigious ?Golden Fan Award? for 2009.
* Top performing department in Mandarin Oriental Hotel Group
o Events range from VIP Board meetings of 10 people to Inaugural Balls of 2,000
people
* Presidential events, Congressional forums, International Policy forums, Busine
ss conferences, fundraising galas, weddings, Hotel sponsored PR events
? Serve as primary on-site contact for clients
o Establish good rapport and strong working relationship with each client to ens
ure that all requirements/expectations are met and exceeded
? Manage Union banquet staff of 26 full time employees and roughly 50 on call em
ployees
o Includes scheduling, training, performance reviews, and discipline
? Attend pre-convention meetings with clients to review all details pertaining t
o upcoming programs
? Purchase operating supplies to ensure efficient operations while maintaining a
ppropriate food/liquor costs
? Ensure banquet compliance with HACCP standards
o F&B division achieved 95.5% score on 2009 audit
Denver Museum of Nature and Science ? Denver, CO (December 2002 ? May 2006)
Banquet Manager
? Coordinated and executed Banquet events held at the Museum including fundraisi
ng galas for various non-profits, exhibit grand openings, corporate awards banqu
ets, Congressional forums, conventions, and private events for groups ranging fr
om 50 to 4,000 guests
? Assisted in creating and implementing sales and marketing plans which increase
d gross revenues by 75% over three years
? Managed Banquet staff of roughly 50 employees
o Included hiring, training, scheduling, discipline, and payroll
? Managed all aspects of Banquet bar business, exceeding budget goals every year
Iron Horse Resort ? Winter Park, CO (November 2001 ? December 2002)
Assistant Food and Beverage Manager/Banquet Manager
? Coordinated and executed all Banquet events held at the resort
? Managed hotel banquet staff
o Included hiring, training, scheduling, discipline, and payroll
? Managed hotel restaurant in absence of Restaurant Manager
C Lazy U Ranch ? Granby, CO (May 1996 ? October 2000)
Head Bartender
? Supervised beverage service at two bars located within this Mobil Five-Star, A
AA Five Diamond resort
? Ordered and maintained inventory, assisted Food and Beverage Director in manag
ing, training, and scheduling employees
Education
University of Arizona ? Tucson, AZ
Bachelor of Arts, Economics