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MARK R.

DEVRIES
PO Box 982 a Gig Harbor, WA 98335
Home: 253.303.0148 a Cell: 253.973.6820 a
md81e9f0@westpost.net
IT Infrastructure Manager
Exceptional career in building and deploying IT infrastructure,
processes, & teams
Strategically focused thought-leader offering a wealth of
infrastructure planning, deployment, operations, and improvement
experience. Expertise in creating policy and process frameworks that
ensure process consistency, improve managerial control, and reduce
cycle times for issue resolution. Demonstrated ability to identify
and implement improvements that create stable, robust, efficient, and
scalable environments. Exceptional change manager skilled at building
support across organizational boundaries with diverse stakeholders in
a rapidly changing environment. Experienced, cross-functional
team-builder. Highly effective leader and mentor to IT staff and
managers.
Technical & Leadership Strengths_:_
* Enterprise Infrastructure Projects
* Strategy & Planning
* Organizational Change
* Performance Metrics
*
Standardization
*
Process Development
*
Cost Management
*
Business Continuity * Customer & Partner Relations
* Team Building & Leadership
* Quality Management
* Vendor Contract Management

Professional Experience
Weyerhaeuser Company, Federal Way, WA (1980-2009)
Infrastructure Service Delivery Manager (2006- June 2009)
Steered enterprise infrastructure strategic planning, integration,
improvement, and governance in partnership with major outsourced
service providers, operational leadership, and senior executives.
Developed organizational policies supporting core practice areas in
collaboration with cross-functional stakeholders. Served as a
thought-leader for improving existing processes, innovating new
procedures, and aligning technology base with corporate goals.
Trained, mentored, and developed staff and managers.

_KEY RESPONSIBILITIES:_
*
Enterprise IT Change & Service Request Manager
*
Business Continuity & Disaster Recovery Program Manager
*
Enterprise Infrastructure Operations Manager (2007)
*
Managed budget and staff up to $40 million annually
_KEY PROJECTS & ACHIEVEMENTS:_
*
Developed and implemented systems & processes for ITIL-based Change
Management, Service Request Management, and Configuration Management.
*
Led project to develop a Crisis Management Plan & Process for IT.
*
Collaborated with business leaders to develop pandemic flu policies
and business contingency plans.
*
Led effort to design & deploy new digital signage and communications
systems across the corporate campus.
*
Led effort to develop resource consumption and dashboard reports to
improve cost transparency and cost allocations for all business
sectors.
*
Led effort to develop integrated methods for reconciliation and
consolidation of project reporting across multiple outsourced
vendors.
TECHNOLOGY SOLUTIONS MANAGER a" ENTERPRISE SYSTEMS (2005-2006)
Led a cross-functional team in providing Customer Service and
Technology Solutions for enterprise-level systems, including SAP ERP
& SCM, PeopleSoft HRMS, Business Intelligence, Data Warehouse,
Document Management, and corporate e-commerce & web application
systems.
_KEY RESPONSIBILITIES & ACHIEVEMENTS:_
*
Customer Relationship & Infrastructure Manager for Corporate
Finance, Human Resources, Transportation, Executive Leadership, and
other corporate staff groups.
*
Co-Led effort to develop and deploy a new Enterprise Architecture
system for IT.
*
Led effort to introduce Microsoft Virtual Server into the
application environments.
Technology Solutions Manager a" TIMBERLANDS & INTERNATIONAL SYSTEMS
(2003-2005)
Led a cross-functional team in providing Customer Service and
Technology Solutions for Timberlands & International business
systems, including Forestry GIS, Forest Modeling, Mineral Resource
Management, and various International ERP systems.

_KEY RESPONSIBILITIES & ACHIEVEMENTS:_


*
Customer Relationship & Infrastructure Manager for the Timberlands,
Mineral Resources, and International business sectors.
*
Customer Service & Infrastructure Manager for all International
locations, including sites in Australia, New Zealand, Uruguay, Japan,
South Korea, China, Ireland, France, Belgium, Mexico, and the UK.
*
Led effort to transition outsourced vendors for all International
sites.

INFRASTRUCTURE MANAGER a" WINTEL SERVERS AND MOBILE DEVICES


(2001-2003)
Drove initiatives to refine and improve the management of servers
and mobile devices enabling unprecedented levels of control, cost
transparency, and accountability.

_KEY RESPONSIBILITIES & ACHIEVEMENTS:_


*
Wintel Server Manager for 3,000+ servers.
*
Mobile Device Manager for field and industrial handheld, vehicle,
and bar code systems.
*
Member of the management core team which developed and implemented
major outsourcing contract.
*
Led effort to establish IT Standards, preferred vendors, and
Configuration Management processes for Supply Chain & Warehouse
Management systems, including wireless LANs and mobile devices.
PROBLEM & CHANGE MANAGER (2000-2001)
Drove initiatives to refine and improve critical IT processes and
procedures. Led cross-functional staff through needs assessment,
issues identification, execution, and integration. Facilitated
communications with cross-functional staff from concept through
implementation.

_KEY RESPONSIBILITIES & ACHIEVEMENTS:_


*
Developed and implemented new integrated processes for Incident
Management, Change Management, and Problem Management for a new
consolidated IT organization.
*
Led the creation and implementation of new processes for Application
Software Release & Configuration Management.
*
Led the technical and administrative support team in the deployment
and maintenance of IT Service Management Systems.
INFRASTRUCTURE MANAGER (1997-2000)
Managed IT support and architecture teams for Timberlands, Mineral
Resources, and International business lines serving 5000+ customers
across the globe. Served as a primary relationship manager to key
decision makers. Developed and administered operating and capital
budgets up to $15 million annually.

_KEY RESPONSIBILITIES & ACHIEVEMENTS:_


*
Led the design and deployment of infrastructure for new
enterprise-wide distributed GIS systems, transitioning from UNIX to
Wintel platforms.
*
Led Year-2000 compliance efforts and Common Operating Environment
projects for the Timberlands and International business sectors.
*
Led effort to establish IT Standards for field/rugged PC Tablets and
PDA's, including vehicle-mounted, aviation, and heavy-equipment
systems.
*
Led effort to transition high-performance forest-modeling
applications from UNIX & VAX systems to a Wintel platform.
*
Led effort to consolidate IT support for all international sites,
including the deployment of standard networks & systems and the
negotiation of hardware, software, and outsourcing contracts.
Supervised international support staff located across 5 continents.
*
Member of the IT Architecture Council.

FIELD SERVICE MANAGER (1994-1997)

_KEY RESPONSIBILITIES & ACHIEVEMENTS:_


*
Led a 30-member team in providing PC/LAN support for 2000+ customers
and 2 data centers within a large business campus.
*
Led effort to develop a new support model and team in providing
Tier-2 & Tier-3 Wintel server support to remote sites across North
America.
*
Managed multiple PC/LAN deployment, enhancement, and improvement
projects.
*
Developed and managed infrastructure hardware, software, and support
budgets up to $5 million annually.
*
Developed an IT cost & allocation financial model for internal
chargeback of PC/LAN costs.
*
Served as the primary IT relationship manager to key business
leaders within the support area.
*
Developed IT Change Management processes for a new federated IT
organization model.

ADDITIONAL WORK EXPERIENCE


WEYERHAEUSER COMPANY (1980-1994):
* PC/LAN Coordinator
* Application Team Leader
* Project Leader
* Disaster Recovery Consultant
* Business Systems Analyst
* Problem & Change Analyst
* Data Communications Analyst
Rainier National Bank (1974-1980):
* Teleprocessing Analyst
U.S. Army (1970-1973):
* Communications Specialist (E-4)
Education and Credentials
Computer Science Program
Seattle Community College
Certification
ITIL Foundation
Problem & Change Management
US DHS/FEMA a" Cyber Security
Advanced First Aid & CPR
Professional Development
Leadership ~ Team Building ~ Project Management ~ Financial
Management
Business Communications ~ Technical Writing ~ Agile-Scrum ~
TQM/Lean/Six-Sigma
Mind Mapping ~ Social Networking & Collaboration Strategic Planning
Information Dashboards ~ Outsourcing Management ~ Sarbanes-Oxley
Compliance
ITIL Service Delivery & Support Management ~ Oliver-Wight Integrated
Business Management
Business Continuity Management ~ Organizational Change Management
IT Security & Systems Auditing
Technical Proficiencies
TECHNOLOGIES & PLATFORMS: Microsoft Windows Client (up to Win7 &
Mobile/CE) and Server (up to Server 2008), Exchange, SMS, Active
Directory, SharePoint (MSS & MOSS), Windows & Office Live, IBM (Z/OS,
AS/400, RS/6000), HP/UX, RIM BlackBerry (BES & BIS), Dell, Sun, EMC,
Cisco, VOIP, Axis TV
APPLICATIONS & TOOLS: BMC Remedy, IBM TSM & FileNet P8, HP OVSD &
Service Manager, Symantec Anti-Virus and Backup Exec, Crystal
Reports, Mindjet MindManager & JCVGantt, Harvard TaskMap, HP
ProVision, Goalscape, Context Organizer, Project Milestones, Thinking
Works, Microsoft Office (up to 2010 Suite, including Project, Visio,
OneNote, Outlook, Access, & Communicator), Adobe Acrobat Pro &
Photoshop, ESRI ArcGIS, LDRPS, and Troux EA.
COMMUNITY SERVICE
COMMUNITY DISASTER EDUCATOR - Tacoma Red Cross
DOCENT CAPTAIN & ZOOLIGHTS PROJECT LEADER - Point Defiance Zoo &
Aquarium
IT CONSULTANT - Tacoma Rescue Mission
IT CONSULTANT & MARKETING TASK FORCE - Rhododendron Species
Foundation
Personal Interests
Hiking, Gardening, Kayaking, Boating/Sailing, Biking, Camping, Dog
Training, Computing/Internet, Reading, Life-Long Learning, Travel, &
Family Activities with wife and 2 kids (12 & 13)