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ANITA MARDNEY 248.608.9808 am82002a@westpost.net http://www.linkedin.

com/pub/anita-mardney/b/312/87 Global Information Technology Professional Business/Client Management elivery Management * Business Technology Integration * Service D

Information Technology (IT) Professional with extensive experience demonstrating strong leadership in complex business technology integration and service delive ry operations management. Results are high-quality, on schedule and aligned wit h the strategic goals of the IT Service Delivery ITIL global environment and cli ent contractual agreements. CORE COMPETENCIES Account & Administrative Management Business Analysis & Process Design/Re-engineering Program & Project Management methodology Business Technology Integration & Exe cution Facilitation, Communication, Detail, Organization, & Problem Solving Senior Client Relationship Building & Contractual Management Organizational Change Management Department Operational Budget (P&L) Productivity Improvement / Cost Savings Opportunity PROFESSIONAL EXPERIENCE HP Enterprise Services, Pontiac, MI (Formerly Electronic Data Systems (EDS)) INTEGRATION CONSULTANT, GLOBAL RELEASE MANAGER (2008-2010) Analyzed, documented and developed legacy ITIL Asset Management end-to-end impro vement opportunities and recommendations to result in: a constantly enhanced end -to-end IT Asset Management solution; a consistent contract start-up approach; a streamlined standard operational support model; and reduction in operational su pport expense. Successfully acted as single Global Release Manager for IT Asset Management sys tems ITIL change requests including budget approval via governance, systems deve lopment life cycle end to end, risk, quality and issues. Acted as requirements determination collection point to create an Enterprise Se rvice Delivery ITIL demand management process and repository automating a single , streamlined demand management entry point for corporate sales requests for inf ormation (RFI) & corporate sales requests for proposal (RFP) supporting new ITIL client services or add-on to existing ITIL client services. EDS, SERVICE DELIVERY MANAGER/PROGRAM MANAGER, Auburn Hills, MI (2003-2008) Facilitated and leveraged numerous global resources to fulfill and deliver corpo rate service delivery ITIL requirements. Led and implemented global initiative for EDSs corporate President collecting all EDS managed or supported client severity one/two outages working each of fi ve continents across the globe; summarized and reported all global outages in o n-demand report. Project included risk, quality, and issue management. Influenced direction at all levels of organization by leading and facilitating governance, issues, action items, and communication of decisions for two EDS Vic e Presidents and four Directors.

Performed as single Program Lead for EDSs Midwest Systems Management Center (SM C), simultaneously transitioning a complex support model for GM and 53+ other cl ients managed and hosted from the Midwest SMC, all local and leveraged service d elivery support teams from Vantive to Peregrine Service Center (a service delive ry tool designed to support a Service Desk Level 1, Level 2 Breakfix, Level 3 On site delivery support model). Led and implemented project to define, design and implement a single global req uest management process for Enterprise Service Management. Worked with 20 ITIL G lobal Service Owners & ITIL Global Process Owners, 14 Service Managers, & senior enterprise teams. Facilitated and implemented initial corporate ITIL Process/tool training needs assessment (user vs. system administrator) working with EDS Corporate Global and Learning Development team to develop identified needs. EDS, TECHNICAL DELIVERY MANAGER, Pontiac, MI (1997-2003) (Automotive engineering workstation services and support) Managed team of 49 System Administrators supporting Service Desk, hardware and s oftware, responsible for 3600 engineering stations, supporting 18 facilities loc ated within 1 hour radius. Profit and Loss (P&L) and human resource responsibil ity. Transitioned team of 49 System Administrators to a leveraged support model with Level 1 Help Desk, Level 2 Remote Support, and Level 3 Onsite Support responsib ilities. Defined, documented and implemented onsite engineering program processes result ing in significant cost savings and staff reduction from 22 to 14. Processes we re then implemented across GM engineering onsite program. Actively managed engineering server system outages with senior management. EDS, AUTOMOTIVE ACCOUNT /TECHNICAL DELIVERY MANAGER, (1985 1997) Chevrolet National Distribution / Commercial Specialty Vehicles, (1992 1997) Responsible for daily support of four Client Directors and 14 Client Regional Di stribution Managers, Administrative Management with Profit & Loss (P&L) responsi bilities for 40 Systems Engineers and a contract requirement to support, maintai n, and improve system requirements for vehicle distribution earned via dealershi ps. Significantly improved client-vendor relationship ultimately partnering in clie nt executive staff meetings and client team building activities. Increased revenue by $2.2M; reduced expenses by $500K. EDS, Dealer Communications, (1992 1997) Administrative Manager for team of 28 System Engineers responsible for Chevrolet Dealer Communication systems and a $50M P&L. Led/implemented billing conversion project. EDS, Truck and Bus Assembly Plants, (1990 1992) Managed technical responsibilities for 24 Systems Engineers in a production supp ort environment, remotely supporting 28 Production Systems at seven Truck and Bu s Plants across US and Canada with an average system availability of 99.9% for p lant floor systems including line movement and scheduling. Actively managed system outages and reported real time outage status directly t o plant managers. EDS, Saturn (1985 1990) Administrative Manager of three remote teams Michigan, California, Tennessee.

Successfully lead conversion of 800+ on-line and batch programs from CICS PL1 t o IMS PL1. EDUCATION Bachelor of Science degree in Computer Information Systems University of Michigan-Dearborn, Dearborn, MI CERTIFICATIONS Information Technology Infrastructure Library (ITIL) Service Management Foundat ion Certificate PMI PMP (currently underway) EDS Six Sigma White Belt EDS Organizational Change Coach Certificate COMMUNITY INVOLVEMENT AND AWARDS EDS Leaders Choice Award, 2002 Dale Carnegie Most Outstanding Award, 2000 Volunteer and Workshop (Change Dynamics and Success) author, designer, developer , facilitator, presenter, Trichotillomania Learning Center National Conferences and Retreats, Santa Cruz, CA, 2004 current. Participates in efforts MANAGER OF PLANNING AND REPORTING K SKILLS Microsoft Office Suite MS Project MS Outlook Visio Sharepoint Service Center & Asset Center ARIES/ALDEA SAP Time Tracking BLUE CARE NETWOR