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Peter Dallman 6 Carrol Avenue Irvine, CA 92626 | (949) 525-1196 | Creative, imaginative, and award winning Technical

Communicator, writer and edit or. Adept at producing clear and concise manuals, from concept to completion, fo r software, marketing, and training applications. Skilled at creating detailed-level presentations and high-level overviews that e ngage learners and create interest. Broad writing skills and a demonstrable ability to increase the clarity, efficac y and readability of any communications medium. Possesses the experience that generates comprehensive solutions in a team environment to guarantee customer retention and growth. PROFESSIONAL EXPERIENCE TC Communications Irvine, CA Senior Technical Communicator/Writer January 2009 - February 2010 TCC produces industrial switches and fiber optic communications solutions for da ta, video, and voice communications over fiber optics. Their new JumboSwitch pro duct line, launched in 2009, integrates VoIP, serial-to-IP, modems, and other co mmunications solutions. The client list includes Siemens, MetroLink, BART, Jamai ca Power, and Saudi Arabian Utilities Network. * Manuals - Lead writer that authored the user/field service/advanced software manuals for the JumboSwitch product line. Created various manuals such as progra mming/reference, quick-start guides, operator, repair, and installation for B2C and B2B customers. * Created programming/reference instructions, quick-start guides, operator/repa ir manuals, style guides and formats. * Created structured document database that allowed many types of documents to be produced from a single, managed, source. * Wrote and edited new online customer-facing support content for web use. Robo Help was used to create help files and an online help-system for troubleshooting . * Marketing - Coordinated with the Marketing Director to author: newsletters, d ata sheets, application notes, product briefs, technical reference guides, and w hite papers. Supervised graphic illustrators in planning presentations, illustra tions, brochures, power-point presentations, catalogs and website development. * Training - Created in-house and online training programs with a CD distributi on system. Coordinated efforts between the offshore beta-site development group, engineering, and offsite marketing team. Orthodyne Electronics Irvine, CA Senior Technical Writer February 1999 - January 2009 This company is the leading manufacturer of ultrasonic wire bonders for the semi conductor and microelectronics industries. The client list includes Ford, GM, To yota, Honda, Sony, Siemens, Medtronics, and Intel. * Manuals- Lead writer who compiled and edited a complete cross-platform writin g database. * OE has three distinct product lines that required five different types of sup port manuals. Some of the topics included installation, programming, operation, and repair. * Researched, managed, and authored the troubleshooting documentation system. T he troubleshooting documentation program was integrated into a software feature that collected reporting data for an online maintenance monitoring system. RoboH elp was used to create these help files. * Customer Feedback and Support System - Created customer feedback coordination teams with the field, design, and sustaining engineers to organize project info

rmation and create cost-effective, cross-platform support systems and databases. * Customer Training - OE had an extensive customer-training program and staff. Each client required an individualized program that could range from beginning p rogramming to advanced maintenance. Created training support materials such as c ourse books and quick-reference guides. SVG/Thermco Anaheim, CA Technical Writer March 1990 - January 1999 This company was the No. 1 manufacturer of front-end semiconductor equipment. Th e client list included Sony, Siemens, Medtronics, Texas Instruments and Intel. * Manuals - Supervising writer that compiled, edited, and authored several manu al types including: programming, operator, repair, and installation. The materia l was formatted for many mediums such as printed and web based publications. * Training - SVG had an extensive customer-training program with a staff of fif teen people. Supervised the writing of training support materials such as course books, quick-reference guides, and videos. Mil-Spec Contract Work Contract work: consisted of writing mil-spec manuals as a sub-contractor for the U.S. Navy training manuals, ND Mark III and Mark IV gas masks testing devices, illustrated parts list (IPB MIL-PRF-38807) all using ACEMA Simplified English st andards. EDUCATION AND TRAINING Cal State University Dominquez Hills, CA Technical Writing Northern Michigan University Marquette, Michigan B.F.A. - Industrial Design/Engineering University of Wisconsin Marinette, Wisconsin A.A. Business and Marketing AWARDS AND AFFILIATIONS Senior member of the Society of Technical Communicators (STC) Five STC Spotlight award for "Excellence" Member - Science & Technology Writers Group Member - HTML Writers Guild Graduated - NMU Cum Laude STC Honors Society Software Experience: Microsoft Office (Word, Excel, Access and PowerPoint), Adob e Publishing Suite (FrameMaker 7, 8 and 9, Photoshop, Acrobat, RoboHelp, Firewor ks), and Visio Interests: Publishing magazine articles. West-coast correspondent for Tae Kwon D o Times, Black Belt, PowerFibers and several sports and crafts magazine publicat ions (print and online). Please see my profile on