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Michael Hughes

2917 Heathrow Dr
Unit #33
Ames, Iowa 50014
Skills Summary:
dependable worker; trustworthy colleague; valuable team member; capable technici
an specializing in troubleshooting insidious and complex problems.
Technical Strengths:
10 yrs Linux desktop use and administration
10 yrs customer service
5 yrs application administration
4 yrs Active Directory
Enhance technical and interpersonal skills through collaborative efforts in a mo
stly positive, forward-focused environment. Interested in promoting the use and
value of open source software.
Linux Experience:
o desktop and server Linux user for 10+ years
o designed and built a LAMP solution to image workstations Spring, 201
o built my primary Linux workstation in 2006, and used it daily throug
h 2010
o built a second LAMP solution using PXE and DHCP to provide backup an
d diagnostics for any computer plugged into my home LAN.
o 2002 to 2010 -- University of Maryland University College, MD, third
-year undergraduate; Coursework in the specialty of Computer Information Systems
o 1990 to 2004 -- Montgomery College, MD, enhancing education through
classes of interest
Work Experience:
June 2010 to Present-- Laureate Higher Education Group, Domain Administrator:
o Quickly mastered responsibilities of my position and that of another
position to fill in during absence
o Trusted to manage multiple mission-critical projects
o Excelled in learning "Domain Admin" tasks at a rapid pace, exceeding
other new-hires at a ratio of weeks:months; began coaching existing employees i
n needed admin skills
o Evaluated and reported on enterprise-based scholastic tools
o Learned new ticketing system, gained understanding of enterprise arc
July 2007 to May 2010-- UMUC, Application Administrator:
o Excelled in a fast-paced environment with high demand of critical th
inking skills
o Researched, Planned, and Implemented stand-alone LAMP solution for c
loning Windows workstations over a network using FOG; reduced man-hours by 7 X
o Introduced 'Least Privilege' environment to management to reduce the
impact of malware on the network; developed policy and coached technicians on a
nticipated calls; worked diligently to smooth
user transition
o Chief engineer responsible for planning, deploying, and managing Mic
rosoft SCCM (SMS 2007) in a technically complex, bureaucratically labored enviro
nment to manage over 1600
desktops and laptops
o Designed and implemented remote installation techniques for over a h
undred applications, first in a test environment; pushed and verified over 25 th
ousand unique installations
o Developed, tested, certified, and documented a standardized encrypti
on solution for laptops using TrueCrypt
o Learned the organization's implementation of Active Directory and Or
ganizational Units; customized Group Policy to enhance Least Privilege functiona
o Exhibited exceptional resourcefulness from years of experience in re
lated fields. Quickly applied and mastered advanced troubleshooting techniques
o Served on Shared Governance committee and Council of University Syst
em Staff
o Recognized by supervisors and peers as enthusiastic, knowledgeable,
confident, reliable and patient. Was frequently asked to mentor new team members
to expedite cohesive team performance.
Oct. 2005 to July 2007 -- UMUC, Computer Support Technician
o Researched, designed, and tested a time-sensitive, site-wide Microso
ft patch deployment under a 3-day deadline, using advanced remote administrative
and scheduling techniques, and leveraging
careful scripting in both MS Visual Basic and UNIX BASH languages
o Introduced and trained colleagues on remote administration technique
s, significantly increasing helpdesk efficiency by reducing the necessity of tec
hnicians to vacate the office
o Redesigned out-of-date UNIX FAQ page covering aspects from connectiv
ity to shell command lines, scripting, and MySQL basics.
o Brought to the administrator's immediate attention a critical vulner
ability in Telnet which allowed unauthenticated logins to any user account.
o Supported, and assisted in the migration of, 1500+ users to MS Excha
Jul. 2005 to Oct. 2005 -- UMUC, Student Worker, Helpdesk
o Learned university's organizational and network topologies
o Promoted to full-time after 4 months
July 2006 to Aug. 2006 -- UMUC, Tutor - UNIX
o Prepared to handle a multitude of questions from students at various
skill levels
o Installed and configured multi-boot Windows/Linux workstation for tu
tors to use
Oct. 2004 to Jul. 2005 -- UMUC, Student Worker, Homework Lab
o Assisted students who had a wide variety of computer knowledge with
the effective use of
o UMUC lab resources
o Joined the Computer Support team
1990 to 2005 -- Computer Consulting - Independent Contractor
o Designed and implemented customized IT solutions for various users;
solutions including customized LAN, server, workstation, and firewall architectu
res in both Windows and Linux/UNIX
o Trained novice and intermediate computer users on a wide range of so
ftware systems including common office, graphical, and file management applicati
o Helped instantiate effective system maintenance and backup procedure
Relevant Training:
o MS Systems Center Configuration Manager (SCCM), Fall 2008
o Active Directory Administration; Fall 2008
o Deploying Group Policy for Windows clients; Spring 2007
o Server 2003 Installation/Administration; Fall 2005
o Systematic analysis, research and correction of troubled systems, so
ftware testing
o Extensive experience with virtualization, scripting, and command lin
e utilities
o Extensive experience in applying mechanical and electronic circuit t
SCCM, Group Policy, A+, Microsoft MCP, Hershey Singularity
Networks, applications, open source, programming, Linux, Moodle, FOG, Puppet, Na
gios, physics, electronics, boating, SCUBA, flying, cooking, education, self-imp
Kevin O'Neil | Associate | Booz Allen Hamilton | [contact info available]
Chris Tise | Assistant Director | UMUC, Adelphi | [contact info available]
Laurel Imlay | Office Manager | Sierra Club, College Park | [contact info availa