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CHERYL SCHULTHEIS 3035 Antrim Circle Dumfries, Virginia 22026 703.618.1447 cs82bb50@westpost.

net PROFESSIONAL SUMMARY I'm an MBA professional seeking a manager position. Confident, dependable, versa tile professional with diverse experience in the areas of sales management, pers onnel management, and customer service. Articulate problem solver with superior analytical and communication skills. Organized, meticulous, and methodical; part icularly adept in problem identification, research, analysis, and resolution. Co mputer literate. EDUCATION MBA - Masters of Business Administration from University of Phoenix - 2009 B.S. - Business Management from Pennsylvania State University - 1987 PROFESSIONAL WORK EXPERIENCE Ann's Wings and Things - Stafford, Virginia December 2008 - Present Manager * Translated operating changes into jargon-free written documents for staff. * Expert presenter, negotiator and businessperson able to forge solid relationsh ips with customers, which improved sales by 19%. * Selected by CEO for special customer service assignment that improved customer retention by 14%. * Evaluate and correct operations against the established goals and objectives o f mission of the restaurant. * Supervise, train, and direct staff. Commercial Carpets of America - Alexandria, Virginia December 2005 - November 2008 Lead Manager * Realized 97% on-time delivery of assigned projects. * Collaborated with suppliers and sales to increase speed of receivables. * Minimized material costs and maximized margins for sales. * Purchased flooring lines for residential, commercial and government accounts a s directed for a $37 million dollar a year enterprise. * Resolved questions and problems between vendors, sales, operations and custome rs.

Hand-N-Hand Day Care - Dumfries, Virginia February 1997 - July 2005 Self Employed * Developed, introduced and launched successful new business, which surpassed ma rket share expectations in the first year by 23%. * Consistently surpassed sales goal by 17% or more each year. * Maintained high capacity while managing all resources within budget.

* Recruited, hired, trained and motivated assistants. Toys R Us - Fredericksburg, Virginia June 1995 - January 1997 Sales Floor Manager * Exceeded established department productivity goals by 18% through development and implementation of best practices. * Trained, managed and motivated 50 personnel to surpass customer service expect ations. * Created an atmosphere conducive to increase sales and repeat business. * Taught corporate procedures and conducted motivating bi-weekly sales meetings. Schultheis Rentals, Pittsburgh, Pennsylvania March 1991 - May 1995 Property Manager * Oversaw the day-to-day and long-term operation of 165 housing units on 6 diffe rent sites. * Maintained high occupancy rate and reduced attrition by 22%. * Responsible for marketing, generating leads, and developing excellent tenant r elationships. * Fully responsible for supervising the staff, income verifications, rent roll, building budgets, and financial reporting. REFERENCES AVAILABLE UPON REQUEST