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GAIL L. DEGNER W160 S7240 Daisy Drive, Muskego, WI 53150 (414) 422-1535 gd82d374@westpost.

net ______________________________________________________________________________ QUALIFICATIONS PROFILE * Dynamic and dedicated self-starter with diverse experience in the fields of m arketing, marketing research, sales, sales promotion, training and purchasing. * Can-do attitude and collaborative team player; open to new opportunities and eager to make a long-term commitment. * High emphasis placed on customer satisfaction, building and retaining relatio nships, providing quality results, and meeting deadlines. * Software experience in MS Word, Excel, PowerPoint, Internet & SalesLogix Proven abilities in the following: * Problem Solving & Analysis * Primary & Secondary Research * Time Management & Organization * Training and Mentoring * Oral & Written Communications PROFESSIONAL EXPERIENCE 2006 to June 2009 Northwestern Mutual Life Insurance Company a" Milwaukee, Wisconsin Systems & Project Specialist (2008 a" 2009) * Provided operational and problem resolution support to internal business clients experiencing difficulty inputting new ULife policies into the Universal Life system. Product Training Specialist (2006 a" 2008) * Planned, created, and delivered new life product training to internal communication representatives. * Introduced and incorporated additional training strategies to stimulate the le arneras interest and understanding of the new ULife product. Achievement a" 98% of surveyed communication reps indicated that incorporating varied learning strategies was beneficial to their understanding of the new ULife product. 2005 to 2006 Jerry Miller American Family Insurance Agency - Milwaukee, Wisconsin Licensed Agency Sales & Marketing Specialist (part time) * Introduced and executed promotional strategies to increase agency exposure and insurance sales. * Answered phones, explained products, addressed client questions, and interacted closely with underwriting department of home office. Achievement a" Health and Life insurance production of agency increased due to m arketing and sales efforts. GAIL L. DEGNER Page 2 * * * * Sales & Marketing Purchasing & Negotiations Coaching & Counseling Questionnaire Design

2003 to 2007 Coldwater Creek - Milwaukee Wisconsin Sales Associate (part-time) * Provided personalized assistance to customers seeking ready-to-wear and accessories. Achievement a" Recipient of two selling star awards for superior performance in sales and service; recipient of stock option award for exemplary customer service. 1999 to 2002 Runzheimer International a" Rochester, Wisconsin Market Research Analyst and Trainer * Revised and managed annual customer satisfaction survey process. * Conducted market research and business intelligence, interpreted findings and communicated results and recommendations in written and presentation formats to executive team. * Collaborated with HR Specialist to design, launch and present aTrain the Trainera program to employees. * Mentored and coached marketing research interns. Achievement - Revised annual customer satisfaction survey process resulting in a combined 22% increase of customer responses in 2001 and 2002. 1998 to 1999 Fortis Long Term Care (subsidiary of Fortis) a" Milwaukee, Wisconsin Market Research Analyst * Conducted primary and secondary research covering long term care pricing, plan provisions, and competition. Fortis Long Term Care was sold to John Hancock early 2000. 1986 to 1998 Fortis Health (now Assurant) a" Milwaukee, Wisconsin Market Research/Competitive Intelligence Specialist (1997 to 1998) * Researched, analyzed, and presented competitor product, rate and market information in report and presentation format to senior management. Achievement - Competitive intelligence efforts contributed to developing new sal es strategies resulting in health insurance sales growth of 15% in 1998. Market Research Coordinator, Specialty Products (1996 to 1997) * Provided qualitative and quantitative marketing research services to support the business and market development objectives of the Specialty Products Division of Fortis Health.


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Specialty Products Sales Promotion Representative (1993 to 1996) * Provided marketing and sales training and support to licensed field agents wit hin a 32 state territory. * Collaborated with team to create campaigns and special advertising. * Responsible for manning trade shows, overseeing direct mailings, editing and printing of sales brochures. Achievement - Met goals and received distinguished performance rating for developing new agents into specialists. Unit Leader/Buyer (1986 to 1993) * Hired, trained and supervised purchasing staff of three. * Bought and negotiated supplies, services and equipment for company. * Managed a fleet of 130 company vehicles. Achievements: * Introduced and replaced costly on-site warehousing of office supplies with just-in-time stockless program; negotiated a 52% discount on 90% of items listed in office supply catalog. * Revised fleet operations and policies; authored first company fleet procedure manual. * Sourced and selected new fleet vendor resulting in a substantial reduction of capital outlay for new vehicles. 1986 and prior VA Medical Center, Milwaukee, Wisconsin Purchasing Agent and Expediter * In accordance with government procurement regulations, purchased a variety of medical supplies, services and equipment for one of the largest VA Medical Centers in the nation. Achievement - Decreased delivery delinquency ratio by 50%. Administrative Assistant to Chief of the Rheumatology Program * Provided administrative support to the Chief of Rheumatology and supporting medical staff; processed patients through the clinic. Achievement - Recipient of Superior Performance Award for outstanding contribution to the improvement of operations of the Pilot Rheumatology Program and clinic. MILITARY U.S. Coast Guard Reserve, Yeoman E-3 and Station Keeper, Honorable Discharge 1990. COMMUNITY INVOLVEMENT Animal Care Volunteer for Wildlife in Need Center, Oconomowoc, Wisconsin. EDUCATION * B.A. in Business & Management, Alverno College, Milwaukee, Wisconsin. * Insurance Courses: LOMA I & II,& Life and Health Insurance Marketing. * Certificate Courses in Qualitative and Quantitative Market Research,

Alverno College. * Various business-related continuing education courses.