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Temika Charnette Owens

P.O. Box 710 Mt. Pleasant,TX 75455


Tel: (903)-717-8360
E-mail: to6c0342@westpost.net

Qualifications Summary
Highly personal Customer Service Professional with over eight years experience
in account management, claims and sales processing, and call-center operations w
ith the travel, insurance, and entertainment industries.
* Talent for identifying customer needs and presenting appropriate company produ
ct and service offerings.
* Demonstrated ability to gain customer trust and provide exceptional follow-up,
leading to increased repeat and referral business.
* Track record of assisting in the design and implementation of reporting proced
ures that reduce labor cost and improve customer-satisfaction ratings.
* Expertise in resolving escalated customer service issues.
* Secured numerous company achievement awards for delivery of exceptional custom
er service.
* Proficient with Microsoft Office System (including Microsoft Word, Microsoft E
xcel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook.

Professional Qualifications
* Analyzes internal processes and plans or implements procedural policy changes
to improve operations.
* Coordinates activities of clerical and administrative personnel in establishme
nt or organization.
* Formulates budgetary reports.
* Prepares and reviews operational reports and schedules to ensure accuracy and
efficiency.
* Recommends cost saving methods, such as supply changes and disposal of records
to improve efficiency of department.
* Assist sales staff in completing complicated and difficult sales.
* Coordinates sales promotion activities and prepares merchandise displays and a
dvertising copy.
* Directs and supervises employees engaged in sales, inventory-taking, and reco
nciling cash receipts.
* Examine merchandise to ensure that it is correctly priced, displayed or functi
ons as advertised.
* Formulates pricing policies on merchandise according to requirements for profi
tability of store operations.
* Hire, train, and evaluate personnel in sales or marketing establishment.
* Inventories stock and reorder when inventories drop to specific level.
* Plans and prepare work schedule and assign employees to specific duties.
* Listen to and resolves customer complaints regarding service, product, or pers
onnel.
* Debit and credit accounts, evaluate records for accuracy of balances, postings
, calculations, and other records pertaining to business or operating transactio
ns and reconciles, or notes discrepancies.
* Records financial transactions and other account information to update and mai
ntain accounting records.
* Verifies balanced and entries, calculations, and postings recorded by other wo
rkers.
* Complies reports and tables to show statistics related to cash receipts, expen
ditures, accounts payable and receivable, and profit and loss.
Educational Background
* Ashford University - Clinton, Iowa - June 2009- July 2010
Educational Level - Masters Degree
Major: Business Administrative
GPA: 3.25
Total Hours: 27.0
Graduated: July 26,2010
* Ashford University - Clinton,Iowa - January 2008 - May 2009
Educational Level - Bachelors Degree
Major: Organizational Management
GPA: 3.22
Total Hours: 35.0
Graduated: Yes
* Northeast Texas Community College - Mt. Pleasant, Texas
Educational Level - Associates Degree
Major: Business Administration
GPA: 2.9
Total Hours: 87.0
Graduated: Yes
Professional History
Guest Service Representative, Candle wood Suites, Mt. Pleasant, TX 2009-Present
Night Auditor/ Front Desk Clerk, LaQuinta Inn & Suites, Texarkana, AR 2009-200
9
Executive Housekeeper/Breakfast Attendant. Hampton Inn & Suites Mt. Pleasant, T
X 2008-2009
Manager, Gateway 11, Mt. Pleasant, TX 2006-2008
Cashier/Cook, Sprint 24, Mt. Pleasant, TX 2004-2005
Pharmacy Clerk/ Delivery, Med Care Pharmacy, Daingerfield,TX 2003-2004
Night Auditor/ Desk Clerk, Days Inn, Mt. Pleasant, TX 1999-2003

Willing to travel/ Relocate/ Excellent References Available