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~ Director of IT/MIS ~ ~ Instrumental in driving all IT operations, cutting expenses, and delivering ex emplary support ~ Strategic-minded IT management

professional with 20-year portfolio of success de vising and executing systems designs, network migrations, VoIP system conversion s, and firewall protection projects. Sharp negotiator and problem-solver, with 9 7% success rate of identifying and resolving issues on initial service call. Mic rosoft and Novell Certifications. Areas of expertise include: MIS Operations * IT Infrastructure/Design * IT Strategy * Network Administration * Project Management * End-User Support * Vendor Negotiations * Staff Supervisi on/Training * Service Center Operations * Cost-Saving Initiatives * Inventory Co ntrol * Purchasing/Procurement * IT Security Professional Performance The Walters Group, Las Vegas, NV 2000-Present Director of MIS Privately owned multinational holding company; Las Vegas office employs 500+pers onnel. Drive telecom, networking, servers, desktop management, video cameras, vendor re lations, and multimedia administration, repairs, and upgrades. Deliver end-user support to 200+ with 110 computers across 11 branches. * Initiated early stages of new network infrastructure design project based on W indows 2003/2008, utilizing server virtualization [Citrix XenServer] to reduce p ower consumption, increase flexibility, and scalability of network, and enable b etter utilization of network resources. * Reduced phone costs $3K monthly by partnering with vendors to design and imple ment citywide Voice over IP phone system conversion; upgraded WAN network connec tivity to Metro Ethernet from series of T1s and Frame Relay/ISDN lines. * Consolidated all golf business onto one Windows-2000 compatible software platf orm; overhauled all network components to a unified Windows 2000 Active Director y domain from a piecemeal setup of Novell, Windows NT, and Windows 2000. * Established two offshore data centers to service clients and employees oversea s. * Introduced companys first enterprise-wide antivirus, windows update, and data backup solution. Jackpot Enterprises, Las Vegas, NV 1999-2000 Network Manager / Assistant CIO Nevada-based slot route company that maintained 25K slot machines across the sta te. Piloted all network operations; supervised 2 PC technicians, 2 helpdesk personne l, and a network engineer. Partnered with programming department to automate dat a collection processes. * Rescued stalled business operations from Novell network crash by designing and implementing migration to Windows 2000 network. * Spearheaded design and implementation of enterprise firewall protection, utili zing dual ISDN connections. * Lowered phone expenses by renegotiated contracts from long-standing "pay as yo u go" phone rates. * Established data connection between Las Vegas and Reno offices utilizing T1 co nnection.

Bit-By-Bit Computer Rentals, Las Vegas, NV 1995-1998 Service Center Manager Nationwide computer rental company with locations in almost all major cities acr oss US. Commandeered all service center operations; assumed accountability for $1M+ in e quipment inventory. Supervised, trained, and evaluated up to 5 technicians in pr oviding field service and support. Made recommendations on equipment acquisition s, systems operations, and resource utilization. * Established Las Vegas Service Center from empty warehouse stage to fully funct ioning rental center. * Drove business growth from $0 to $35K annual revenue in partnership with San D iego sales staff. Early Career History Bit-By-Bit Computer Rentals Lead Technician VITREX Corporation Contract Network Consultant Manpower Technical / ServiceTec International / National Airlines Liaison Manager / Printer Technician Anteon Corporation Senior Analyst / Network Administrator U.S. Navy, USS Nimitz / USS California Division Leader, Data Systems Technician IT Certifications Microsoft Certified Systems Administrator [MCSA] Novell Certified 4.11 Administrator [CNA] Certified Windows NT Server/Workstation Administrator Certified Network Technical Support Specialist Certified Windows 9x Administrator IT Training US Naval Advanced Electronics Training New Horizons: Project Management training The Learning Center: Certification training on Microsoft, Cisco, Citrix, and Nov ell Tekmetrics/Brainbench: Online Certification Tests for Windows 9x/NT Workstation/ Server Administration, Network Technical Support. The Learning Center: Novell Certified Classroom training for Novell Administrato r 4.11