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(623) 826-5538


Highly organized, self-directed business analyst, quality assurance analyst, and
project professional skilled in business requirement gathering, resource planni
ng, and problem solving as well as operations management and application develop
ment. Solid understanding of the Software Development Life Cycle. Proven success
in building strong working relationships with cross-functional teams including
operations, IT, and business professionals.

Scottsdale Insurance Company, Scottsdale, Arizona
July 2004 - October 2009
Business Analyst, Customer Innovation and Processing Services
Quickly understood and analyzed business issues, data challenges, and user requi
Identified strengths and weaknesses in business processes and procedures and sug
gested areas of improvement.
Reviewed and edited requirements, specifications, business processes, and recomm
endations related to proposed solutions.
Designed, tested, and implemented solutions to automate new and improve existing
data integration systems.
Conferred with personnel concerned to ensure successful functioning of newly imp
lemented systems or procedures.
Reviewed forms and reports and conferred with management and users about format,
distribution, and purpose, and to identify problems and improvements.
Interviewed personnel and conducted on-site observation to ascertain unit functi
ons, work performed, and methods, equipment, and personnel used.
Documented findings of study and prepared recommendations for implementation of
new systems, procedures, or organizational changes.
Prepared manuals and trained workers in use of new forms, reports, procedures o
r equipment, according to organizational policy.
Designed, evaluated, recommended, and approved changes of forms and reports.
Quality Assurance Specialist, Automated Systems
Team lead
Subject matter expert to business partners for the purpose of ensuring data inte
grity throughout the building and
maintenance of automated systems.
Developed training curriculum and facilitated training workshops for automated s
ystems exception handling.
Designed test plans, scenarios, and procedures.
Tested system modifications to prepare for implementation.
Documented software defects and reported defects to software developers.
Monitored defect resolution efforts and tracked successes.
Created and maintained databases of known test defects.
Planned test schedules or strategies in accordance with project scope or deliver
y dates.
Participated in product design reviews to provide input on functional requiremen
ts, product designs, schedules, or potential problems.
Created and reviewed software documentation to ensure technical accuracy, compli
ance, or completeness, or to mitigate risks.
Documented test procedures to ensure replicability and compliance with standards
Investigated customer problems referred by technical support.
Provided feedback and recommendations to developers on software usability and f
Collaborated with business partners to evaluate or diagnose problems and recomme
nd possible solutions.
Coordinated user testing.
Operations project coordinator for development, testing, and implementation of f
ront-end rate, quote, and issuance system interface to back-end financial system
Responsible for identification of project risks, defining risk management strate
gies, and scheduling of various work streams, defined by lines of business, for
interface development in coordination with project manager and application devel
Responsible for leading operations resource planning effort for development, tes
ting, and implementation of rate, quote, and issuance project including identifi
cation of project team members, definition of roles and responsibilities, creati
on and maintenance of work breakdown structure as well as extensive communicatio
n plan with identified stakeholders.
Operations Talent Development Program
Participated in leadership development program with concentration in managing op
erations, managing people, and leading customer relationships.
Statistical Processing Technician
Riveneli, LLC, Bothell, Washington
December 2003 - July 2005
Analyzed, designed, and implemented data-driven, web-based information systems.
Effectively managed progress according to the software development life cycle to
ensure on-time project completion.
Big 5 Sporting Goods
June 2003 - July 2004
Operations Manager, Salem, Oregon
Responsible for leading, planning, scheduling, and organizing staff assignments
for team of 15 associates.
Managed training and development of staff by coordinating and conducting trainin
g curriculum including product
knowledge, customer service, and sales. Prepared performance evaluations on trai
ning progress and recommended
additional training needs. Coordinated training materials and hands-on activitie
s to foster a positive and professional learning environment.
Accountable for expanding market share by gaining new customers and maintaining
current customers, while maximizing sales opportunities resulting in team's abil
ity to regularly exceed daily, monthly, and yearly sales goals.
Provided leadership to team to ensure store operations aligned with corporate po
licies and procedures.
Assisted in managing all aspects of daily business operations, including human r
esources, negotiation, conflict management, bookkeeping, and money handling.
Manager Trainee, Milwaukie, Oregon
Participated in a comprehensive training program for corporate retail management
. Training seminar topics included salesmanship, customer service, merchandising
, loss prevention/risk management, leadership, and human resources.
Sales Associate, McMinnville, Oregon
Responsible for providing prompt, efficient, and courteous customer service whil
e maintaining a clean, customer-friendly environment in the store.
Bachelor of Arts
Computer Science, Minor: German Culture & Language
LINFIELD COLLEGE, McMinnville, Oregon
Team is a leadership development service provider. We work with clients using ou
r educational system to develop their personal leadership, community building, t
eam building, key relationship, mentoring, and problem solving skills.
Leadership Training:
Communicating for Success, Situational Leadership, The 7 Habits of Highly Effect
ive People, The Influence Edge, FOCUS: Achieving Your Highest Priorities, Vision
Project Management Training:
Project Management, CBT Self Study Course
SIX SIGMA, Self Study
Computer Skills: Operating Systems: UNIX, Windows NT, Windows XP, Mac Os; Hardwa
re Platforms: PC IBM Compatible, Macintosh, Sun; Application Tools: Microsoft Wo
rd, Excel, Access, PowerPoint, MS Project, VISIO