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Shelby Roth

1445 McGowan Blvd.

Marion, IA 52302
Home (319) 377-1077
Cell (319) 389-5029

Career Objective: To obtain an administrative assistant / office assistant posi


Summary of Qualifications:
Experience in several diverse business backgrounds.
Able to multi-task and meet deadlines.
Able to learn new office procedures quickly.
Able to maintain confidentiality.

Professional Experience
Computer Skills:
Experience in operating PCas with Microsoft Office a" Word, Publisher, Power Poi
nt, Outlook, Excel and Internet.
Specialized software applications: HMIS, ASI Computer Systems, Automated Church
Systems, Servant Keeper and Quicken.
General Skills:
Data Entry.
Type 71 words per minute.
Post cash receipts and make bank deposits.
Commissioned Notary Public for State of Iowa.
Customer Service:
Answer queries from customers regarding their accounts.
Book weddings on church calendar, answer questions regarding wedding procedures.
Plan and organize used car service clinic.
Receive orders from customers and proof typeset copy prior to ordering from vend
Correspond with customers and vendors via phone, fax, email, and postal mail.
Develop letter templates for various customer situations.
Able to establish good rapport with customers, clients, vendors and co-workers.
Vendor Relations:
Obtain and negotiate pricing from multiple vendors.
Place and expedite orders, resolve problems with orders.
Work with vendors to satisfy customer needs.

Employment History:
2008 a" 2009 Business Services Clerk Cedar Memorial Cedar Rapids, IA
2003 - 2008 Church Secretary Noelridge Chr. Church Cedar Rapids, IA
2002 a" 2002 Temp. Purchasing Clerk Pool Tech Cedar Rapids, IA
1987 a" 2001 Secretary HDC Business Forms Cedar Rapids, IA

Contract Employment History:

03/2010 a" 05/2010 Data entry at AEGON/Transamerica Life Insurance through Offic
e Team
11/2002 a" 12/2002 Data entry at AEGON Technology Services through TEK Systems
02/2002 a" 04/2002 Secretarial at Carousel Ford Sales Department through Staff S
07/2001 a" 12/2001 In-bound customer service at GE Capital through Accountemps

Kirkwood Community College, Cedar Rapids, IA
Administrative Assistant, Associate of Applied Science a" 18 hours completed
Business Computing, Certificate, 2001

Certifications and Awards:

National Career Readiness Certificate
Level: GOLD
Issue Date: 5/02/2010
Certificate # 5D3RN739YK1C
A GOLD National Career Readiness Certificate is awarded to an individual who sco
res a Level 5 or above on all WorkKeys assessmentsa"Applied Mathematics, Locatin
g Information, and Reading for Information. This credential is registered with A
CT in the National Career Readiness Certificate database and may be verified at

Professional / Social Organizations:

International Association of Administrative Professionals (IAAP)
American Legion
National Church Library Association

Volunteer Activities:
Girl Scout volunteer for over 14 years
Church librarian since 2000