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2140 Spalding Dr KIMBERLY FAITH FORD 404-713-4056

Marietta, GA 30062

A retail professional with over twenty years experience in sales, management, me
rchandising, and customer service in the following establishments: Belk, Goody'
s Family Clothing, Steinmart, Rich's Department Stores, Beverly Hall Furniture,
ADI, The Systems Depot, HeitneReps Inc, and Graybar Electric.
* Training and development
* Purchasing, merchandising (big ticket and small), gross margin control, custom
er and vendor relations
* Operating systems include: SAP, Fedfil, Adonis, ACT, as well as DOS and window
s based systems.
* Swiftpage marketing, Microsoft Office, Microsoft Publishing
INTERFACE NETWORK SYSTEMS Marietta GA May 2010 - Present
National cabling company specializing in the installation, design and service of
structured cable networks
and standard workstation applications.
Sales and Marketing Representative Work with owners and sales team to develop l
eads for company as well as market to these leads.
* Developed company Mission Statement
* Created Sales/Marketing Strategy for company going forward
* Created several advertisements for email campaign
* organized and control ACT database for sales leads
GRAYBAR ELECTRIC Norcross, GA March 2009 - November 2009
Electrical and Comm/Data supplier with over 5 billion in companywide sales and
over 1500 employees.
Security Contractor Sales Representative Inside/Outside sales of security equi
pment to security contractors while spearheading a new security division.
* Created account base of 60+ new contractors
* Increased sales and gross margin by $280k at 20 points from 12k
* Established stock levels and product assortment to meet client needs
* Negotiated project pricing from vendors to win RFP bids
* Researched and targeted current RFP's and RFQ's to quote to customers (governm
ent bids)
HEITNEREPS, INC Marietta, GA April 2008 - March 2009
Manufacturer's rep firm for security products
Distribution Accounts Manager Responsible for all sales, quotations, and train
ing for distribution accounts.
* Strengthened relationships with security distribution accounts in FL, SC, NC,
GA, AL, TN, and MS.
* Trained distribution sales staff and their dealers in our product lines.
* Liaison between distribution and vendors to ensure timely follow-up for produc
* Composed weekly principal reports.
* Created weekly email blasts to distributors and contractors for product traini
* Quoted project registration pricing for larger sales projects.
THE SYSTEM'S DEPOT Marietta, GA January 2006 - March 2008
Low voltage distributor
Inside Sales Executive Recruit and maintain contractor accounts and sales.
* Increased sales for existing customers by 15% while keeping an overall gross m
argin of 24 points
* Recruited thirty new business accounts accounting for 20% of total sales
* Worked closely with vendors to convert contractors to product lines exclusive
to TSD
ADI / HONEYWELL Marietta, GA August 2004 -
January 2006
Low voltage distributor
Inside Sales Executive Recruit and maintain contractor accounts and sales.
* Exceeded monthly sales quotas of approximately $800k per month.
* Quarterly inventory
* Recruited and established new accounts.
* Developed solid business relationships with contractor purchasing departments.
BEVERLY HALL FURNITURE Atlanta, GA 2001 - 2004
Upscale furniture galleries with designer services
Customer Service Manager Manage customer service for seven upscale furniture
galleries plus warehouse. Responsible for service before and after delivery, qu
ality control before and after delivery, hiring and training service staff, inve
ntory control, cost control, as well as visit clients to resolve any issues with
their designers and their expectations of their purchases.
* Decreased amount of reorders by 30%.
* Decreased repair expenses by 25%.
* Improved store communications through developing reporting programs and traini
* Increased vendor charge backs and RMA's for defective merchandise.
* Increased profit margins.
* Improved inventory process and results by 12%.
RICH'S DEPARTMENT STORES Atlanta, GA 1997 - 2001
Department store now merged with Macy's
Sales Manager The Big ticket sales manager for a $55M department store consist
ing of 300 plus employees. Hired trained and developed sales staff in customer
service, inventory and merchandising as well as trained new managers for corpora
te placement. Previously managed House wares, Linen, Tabletop, Christmas shop,
men's, children's, women's, and lingerie departments.
* Fedfil expert for Atlanta Region (ordering system for china, crystal, and silv
* Merchandising award for Tabletop
* Consistently achieved goals for sales, credit, and service.
* Promoted four times since 1997.
* Corporate trainer for new Department Managers.
* STEINMART General Manager 1994 - 1997
* GOODY'S FAMILY CLOTHING General Manager 1992 - 1994
* GATOR OF FLORIDA Designer / Quality Control 1991 - 1992
* BELK HUDSON Buyer 1987 - 1992
* Bachelor of Science: Marketing/Clothing, Textiles, and Merchandising