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David L.

198 Earls RD, Thomaston, GA 30286,
Home 706-646-5668, Cell 706-975-7248
2001 a" 2002 Macon State College, Macon, Georgia
B.S. Information Technology
1991 a" 1992 East Tennessee State University, Johnson City, TN
B.S. General Studies, concentration Manufacturing Technology
Microsoft Certified Professional, TCP-IP
5/99 to Present: Systems Technical Support/Manager, Wal*Mart Distribution, LaGra
nge, GA
Manage the day to day operations of the Data Processing/Systems Department of a
1.2 million sq. ft Wal*Mart Distribution Warehouse. Provide technical assistanc
e and customer support to over 700 employees. Focused on providing hardware and
software support to minimize operational disruptions. Duties and responsibilitie
s include the following.
a Provide Systems Administration of Windows XP, Unix and IBM Main frame system
s, setup user accounts, assigning user access and passwords.
a Provide help desk support for Windows XP, UNIX and IBM Mainframe application
a Provide hardware maintenance and support for 135 Windows XP PCs, 30 Lexmark
network printers, 68 UNIX and Main frame based Thin clients, 96 Motorola 5090 ra
dio frequency thin clients, 96 monarch 9855 radio frequency printers and 185 Mot
orola 9060 hand held scan guns.
a Provide user training for all systems equipment and applications to include
Windows XP, Microsoft Office 2003, UNIX based shipping and receiving system, and
IBM Main Frame HOSTS system.
a Instituted an equipment check out process for all computer equipment to insu
re equipment reliability and user accountability.
a Insure all area specific software is loaded and operational.
a Document equipment problems and track repairs using Remedy program.
a Maintain computer equipment inventory.
a Ensure company policies and procedures are followed.
a Provide customer service support to 94 Wal-Mart stores in Georgia and Alabam
1/98 to 4/99: PC Technician, ENTRE Computers, Macon, GA
a Provided computer help desk support to 520 computer users at Engelhard Corpo
a Installed and maintained Win95 PCs and Windows NT 4.0 workstations in a Nove
ll environment utilizing Token Ring and Ethernet networks.
a Responsible for maintenance and repair of all computers to include imaging h
ard drives. Tracked all problems and repairs using Remedy program.
a Responsible for maintenance and repair of all peripheral equipment including
IBM, LexMark and HP printers.
a Installed all new software programs and all software upgrades.
a Assisted in the roll out of 200 new NT Workstations.
a Trained users to operate Windows 3.11, 95, NT, Novell 4.1, MS Office 95&97,
Lotus Notes, Word Perfect.
10/96 to 8/97 Horton Homes Mobile Home Manufacturing, Eatonton, GA
a Worked in management trainee program on the production line and in the Engin
eering department updating floor plans using Auto Cad 13.

Military Experience
Detachment Commander, Captain, Fort Ord CA
Commanded a Strategic Army Counterintelligence detachment. Provided counterinte
lligence support for military units and defense contractors in southern CA. Poss
essed Top Secret Clearance
Battalion Tactical Director, 1st Lieutenant, , Kaiserslautern, Germany
Responsible for a NATO Patriot battalion fire direction center to direct fire fo
r three Patriot Missile Batteries. Responsible for health and welfare of 9-memb
er crew and maintenance of equipment valued at over ten million dollars. Possess
ed Top Secret Clearance.
Headquarters Platoon Leader & Patriot Tactical Control Officer, 1st Lieutenant,
Rhine Ordinates Barracks, Kaiserslautern, Germany
Responsible for directing missile fire for Patriot Missile Battery. Responsible
for the health and welfare of 28 soldiers from security, supply, communication,
and the dining facility sections. Directly responsible for equipment valued at o
ver one million dollars. Possessed Top Secret Clearance.
Executive Officer, Barnsdorf, Germany, 1st Lieutenant,
Second in command of a company size nuclear custodial detachment. Responsible fo
r managing Classified Cryptographic and Communication Facility to include highly
sensitive two-person control COMSEC material, and Top Secret documents. Served
as the Maintenance Officer, the Supply Officer, and the Dining Facility Officer
. Possessed Top Secret Clearance.
Ground Surveillance Rader Operator, Fort Polk, La. E-3 to E-5
Member of the 105th MI Battalion, provided ground surveillance radar support in
support of the 5th Mechanized division.