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Alan Holtz

1629 Little Falls Circle

Orlando, FL 32807
(407) 273-7170 email:
Extensive training and experience in administrative/clerical support duties and
customer service, including ten years in the Travel industry. Ability to multi-t
ask and provide excellent performance under pressure and deadlines. Computer ski
lls include: MS Word, Excel, Access, several local database and accounting progr
Certificate in Business Software Applications - Orlando Technical Center, Orland
o, FL - 4/95 to 4/96
A.A. Degree in Liberal Arts - Columbia College - 1988 to 1989
Global Travel International, Maitland, Florida - 8/99 to 2/2010
Direct/Web Booking Coordinator (Nov 2002 to Feb /2010), I provide customer servi
ce and support to our 35,000 outside travel agents and their clients who book tr
avel, processing up to 400 new bookings into our system per month. Act as liaiso
n between travel agents and vendors to ensure proper processing of travel bookin
gs, collecting payments, verification of documents, and commission tracking. Ent
er bookings into our invoicing and accounting system- Clientbase+. Ensure outsid
e travel agents comply with the agency's policies and procedures regarding commi
ssions, discounts, and agent rates.
Human Resources Assistant (Aug 1999 to Oct 2002), Assist HR Director in all aspe
cts of the Human Resources Department- provide customer service to employees, co
ordinate processing of new hire paperwork, administer and grade tests, create an
d maintain Personnel records and HRIS Database; process payroll using ADP softwa
re, process benefits administration. Produce reports and correspondence, as well
as all office functions including typing, faxing, filing, copying.
Humana Healthcare - Longwood, Florida - 9/93 to 7/99
As a Network Development Assistant I processed the credentialing of physicians a
nd other health care providers applying to be participating providers in our hea
lthcare network. Contacted these providers to collect the proper documents and i
nformation required for their files and assisted them with their applications an
d questions. Maintained and updated the database used to produce our healthcare
directory. Provided support and assistance to our Sales team. Began as Health Se
rvices Secretary, providing all office support and assistance to the Medical Dir
ector and the Nurse Case Managers; answered phones, provided customer service, f
iling, faxing, copying, and all general clerical functions of the office.
U.S. Navy- Active Duty- (Various Ships and Locations) - 9/72 to 9/93
Began as office clerk, worked my way up to Personnel Department Supervisor (Huma
n Resources). Responsible for creating and maintaining employee files and record
s, assisting military members in applying for programs or benefits, interviewing
and administering standard tests to military personnel to determine qualificati
ons for special programs ,advancement, or changes in specialty, and processing a
ll human resources functions; new member orientation, changes, transfers, discha
rges and retirements, advancement testing, and performance reviews. Assisted in
all types of office administrative and clerical functions. Held Secret Clearance
and access.